ZipRecruiter

Log In

1

Service Operations Support Jobs (NOW HIRING)

Roadrunner

Operations Support

Louisville, KY

$20/hr

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Roadrunner

Operations Support

Louisville, KY · On-site

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Albertsons

Service Operations Assistant

Lewisville, TX · On-site

Support customer service initiatives that improve the overall shopping experience. * Monitor ... Drive Up & Go Operations * Assist with daily Drive Up & Go operations to ensure timely and accurate ...

Road Runner

Operations Support

Bolingbrook, IL · On-site

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Averitt Express

Operations Support

College Park, GA · On-site

As an Operations Support associate, you'll provide key administrative assistance in dispatch or on the dock to help us deliver exceptional service to our customers. Key duties include: * Assist with ...

Diamonds Direct

Operations Support

Columbus, OH · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: * Support inventory tracking, restocking, and ...

Road Runner

Operations Support

Grand Prairie, TX · On-site

Earning top marks for improvement, quality, and service. The real opportunity is still ahead ... Provide operational support that enables drivers to depart on schedule and maintain customer ...

Diamonds Direct

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

Corix

Operations Support

Pahrump, NV · On-site

Through the essential water and wastewater services we deliver, we have a very personal connection ... Support Area Manager with weekly, monthly and annual Operations reports. * Schedule and organize ...

Signet Jewelers

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

next page

Showing results 1-20

All JobsBusiness JobsOperations JobsOperations Manager JobsService Operations Support Jobs

Service Operations Support information

See salary details

$13

$26

$36

How much do service operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities are hiring for Service Operations Support jobs?

Cities with the most Service Operations Support job openings:

What states have the most Service Operations Support jobs?

States with the most job openings for Service Operations Support jobs include:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

Service Operations Support Coordinator

Hernandez Office Solutions

Beaumont, TX • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

Job description

Hernandez Office Solutions is seeking a Service Operations Coordinator to support our service department. This role combines technician dispatching and service billing support in a fast-paced copier/MFP environment.

You’ll manage service calls in ECi e-automate, coordinate field technicians, and help ensure accurate service documentation and billing.

Key Responsibilities:

- Dispatch and schedule field service technicians

- Create, manage, and close service calls in e-automate

- Communicate ETAs and service updates to customers

- Support service invoicing and billing accuracy

- Coordinate with technicians, parts, and service management

Qualifications:

- Copier/MFP or office equipment experience preferred

- Dispatching or service billing experience a plus

- Working knowledge of e-automate strongly preferred

- Strong organization and communication skills

Company Description

Hernandez Office Solutions employs over 60 individuals, including 13 Lamar alumni, of various technical and professional backgrounds. In addition to our Nederland location, we have recently acquired offices in Houston. Throughout this expansion, we have made it a priority to maintain the culture that got us here in the first place. That is a culture that takes a small company approach, offering the personalized service and one-on-one relationships that have always made Hernandez Office Solutions a rewarding company to do business with as well as work for.