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Service Operations Support Jobs (NOW HIRING)

Roadrunner

Operations Support

Grand Prairie, TX · On-site

$22/hr

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Roadrunner

Operations Support

Bolingbrook, IL

$20 - $22/hr

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Roadrunner

Operations Support

Louisville, KY

$20/hr

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Roadrunner

Operations Support

Louisville, KY · On-site

$20/hr

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Roadrunner

Operations Support

Grand Prairie, TX · On-site

$22/hr

Monitor workflow status and escalate issues that could impact service levels or delivery timelines. * Provide operational support that enables drivers to depart on schedule and maintain customer ...

Road Runner

Operations Support

Grand Prairie, TX · On-site

Earning top marks for improvement, quality, and service. The real opportunity is still ahead ... Provide operational support that enables drivers to depart on schedule and maintain customer ...

Signet Jewelers

Operations Support

Columbus, OH · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: • Support inventory tracking, restocking, and ...

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Service Operations Support information

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How much do service operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities are hiring for Service Operations Support jobs?

Cities with the most Service Operations Support job openings:

What states have the most Service Operations Support jobs?

States with the most job openings for Service Operations Support jobs include:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

Service Operations Support

Thompson Machinery - Caterpillar

Memphis, TN • On-site

Full-time

Posted 2 days ago

New

Thompson Machinery rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

23rd of 175 rated vehicle equipment hire

Job description

Service Operations Support
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
JOB PROFILE
The Service Operations Support position is responsible for providing administrative support to dealership Service Department staff members, including coordination of service documentation and personnel related issues with the Service Shop Manager and Supervisors. Performs data entry for work orders, directs communications (email, phone, radio, etc.) and supports all areas of service operations as needed. Will interact with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.
BASIC REQUIREMENTS
  • High School Diploma (or equivalent) required and three or more years of relevant experience desired.
  • Able to use standard office equipment: computers, calculators, printers, copiers and fax.
  • Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.
  • Able to communicate effectively with customers, co-workers, vendors and managers.
  • Demonstrate ability to function efficiently in a team-oriented, collaborative environment.
  • Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
  • Maintain a good attendance record.
RESPONSIBILITIES
The requirements listed below are representative of the knowledge, skill and/or ability required.
  • Coordinate internal documentation with various departments.
  • Maintain effective work, vacation and training schedules for assigned staff.
  • Prepare amp; distribute reports or analysis to departments/supervisors for assigned operational unit.
  • Perform data entry for assigned operational unit.
  • Process repair shop parts orders and/or returns.
  • Open, perform maintenance on work orders and segments.
  • Enter labor on work orders.
  • Close work orders.
  • Review and process warranty documentation for assigned operational unit.
Safety
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
  • Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in all meetings, trainings, and activities as required.
  • Adhere to all Company policies and departmental procedures and rules.
  • All other duties as assigned.
Work Conditions
  • Maintain a clean, safe working environment.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 20-50 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with the candidate’s experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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