ZipRecruiter

Log In

1

Service Operations Support Jobs (NOW HIRING)

Albertsons

Service Operations Assistant

Austin, TX

Support daily front-end operations including registers, self-checkout, and service desk * Monitor customer lines and adjust staffing to ensure efficient service flow * Maintain clean, organized ...

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

The Service Operations Manager leads the administrative and operational support functions of our field service organization. In this highly visible role, you will oversee teams responsible for ...

Diamonds Direct

Operations Support

Columbus, OH · On-site

$48K - $64K/yr

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Corix

Operations Support

Pahrump, NV · On-site

Through the essential water and wastewater services we deliver, we have a very personal connection ... Support Area Manager with weekly, monthly and annual Operations reports. * Schedule and organize ...

Corix

Operations Support

Pahrump, NV · On-site

Through the essential water and wastewater services we deliver, we have a very personal connection ... Support Area Manager with weekly, monthly and annual Operations reports. * Schedule and organize ...

Diamonds Direct

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

Signet Jewelers

Operations Support

Birmingham, AL · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: • Support inventory tracking, restocking, and ...

next page

Showing results 1-20

All JobsService Operations Support Jobs

Service Operations Support information

See salary details

$13

$26

$36

How much do service operations support jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
More about Service Operations Support jobs
What cities are hiring for Service Operations Support jobs? Cities with the most Service Operations Support job openings:
What states have the most Service Operations Support jobs? States with the most job openings for Service Operations Support jobs include:
What job categories do people searching Service Operations Support jobs look for? The top searched job categories for Service Operations Support jobs are:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 9% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.
Service Operations Support

Service Operations Support

Thompson Machinery - Caterpillar

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Thompson Machinery rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

63rd of 146 rated vehicle equipment hire

Job description

Rental Operations Support
ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO 
The Rental Operations Support position is responsible for providing administrative support to the Rental Store staff members, including coordination of rental documentation and personnel related issues with the Renal Branch Manager and Supervisors. Performs data entry for work orders, directs communications (email, phone, radio, etc.) and supports all areas of the operations as needed. Will interact with internal and external resources to support efficient service operations related to scheduling, billing, warranty, and department operating processes.
ESSENTIAL DUTIES amp; RESPONSIBILITIES
  • Coordinate internal documentation with various departments.
  • Manage phone calls and correspondence (email, letters, packages, etc.)
  • Prepare amp; distribute reports or analysis to departments/supervisors for assigned operational unit.
  • Perform data entry for assigned operational unit.
  • Tracks stocks of office supplies and place orders when necessary.
  • Assist colleagues when necessary.
  • Review and process warranty documentation for assigned operational unit.
  • Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks
  • May work in situations where hazards may be present
  • Other duties as assigned
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION amp; EXPERIENCE
  • High School Diploma (or equivalent) required and three or more years of relevant office experience desired.
KNOWLEDGE, TECHNICAL SKILL, amp; ABILITIES
  • Able to use standard office equipment: computers, calculators, printers, copiers and fax.
  • Proficient in the use of basic Microsoft applications, Lotus Notes, Web-browsers, and must be able to develop functional ability in the use of proprietary software.
  • Excellent organizational and leadership skills.
  • Able to communicate effectively with customers, co-workers, vendors and managers.
  • Demonstrate ability to function efficiently in a team-oriented, collaborative environment.
  • Demonstrate a sense of urgency and self-initiative, and the personal drive to succeed.
  • Maintain a good attendance record.
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
  • Various medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)
WHAT SETS US APART
  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Apply