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Service Operations Support Jobs in Philadelphia, PA

US Navy

Aviation Operations & Support

Marlton, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Berlin, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Claymont, DE

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Ivyland, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Wenonah, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsService Operations Support JobsService Operations Support Jobs in Philadelphia, PA

Service Operations Support information

See Philadelphia, PA salary details

$14

$26

$36

How much do service operations support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service operations support in Philadelphia, PA is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $31.78 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Philadelphia, PA? For Service Operations Support jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Philadelphia, PA look for? The top searched job categories for Service Operations Support jobs in Philadelphia, PA are:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Philadelphia, PA as of June 2026, with employment types broken down into 4% Internship, 75% Full Time, 17% Part Time, and 4% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $54,615 per year, or $26.3 per hour.
Operations Support Associate

Operations Support Associate

JSM Consulting

Philadelphia, PA

Other

Posted 3 days ago

Job description

In this role, you’ll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.
The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.
What you''ll do:
Customer Service and Vehicle Processing:
  • Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
  • Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
  • Manage and organize vehicle compliance documents.
Operational Support:
  • Organize the vehicle lot and coordinate vehicle transportation.
  • Complete daily rental operations tasks.
  • Report vehicle issues, program challenges, and bugs to the designated point of contact.
Standards and Communication:
  • Maintain the company’s service standards when interacting with drivers.
  • Communicate effectively with on-site staff and remote support teams.
  • Provide clear, concise updates and maintain accurate documentation.
 
Role specifics and target candidate profile
Ideal candidate profile
Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside
Daily tasks
Customer Service and Vehicle Processing: ● Assist customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return. ● Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections. ● Manage vehicle compliance documents. Operational Support: ● Organize the vehicle lot and manage vehicle transportation. ● Conduct daily rental operations tasks. ● Ability to physically handle high amounts of standing and walking. ● Report vehicle issues, program challenges, and bugs to the designated point of contact.
Required skills
Experience: ● 1+ year of experience in an in-person customer service role like retail, technical support or hospitality ● Familiarity with the market area ● Demonstrated ability to provide excellent customer service and resolve problems effectively. ● Strong verbal and written communication skills. ● Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team. ● Valid, unrestricted driver''s license and a satisfactory driving record, and be insurable under insurance policy. ● Ability to follow instructions and work independently.
 

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