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Service Operations Support Jobs in Philadelphia, PA

Belcan

Customer Service/Operations

Philadelphia, PA · On-site

$20 - $23/hr

Position Summary We are seeking a reliable, detail-oriented, and proactive Customer Service Representative to support our growing operations in the United States. This role is critical in ensuring ...

Belcan

Customer Service/Operations

Philadelphia, PA · On-site

$20 - $23/hr

Position Summary We are seeking a reliable, detail-oriented, and proactive Customer Service Representative to support our growing operations in the United States. This role is critical in ensuring ...

US Navy

Aviation Operations & Support

Claymont, DE

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Wenonah, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Ivyland, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Roebling, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Magnolia, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Palmyra, NJ

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsService Operations Support JobsService Operations Support Jobs in Philadelphia, PA

Service Operations Support information

See Philadelphia, PA salary details

$14

$26

$36

How much do service operations support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for service operations support in Philadelphia, PA is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $31.78 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Philadelphia, PA? For Service Operations Support jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Philadelphia, PA look for? The top searched job categories for Service Operations Support jobs in Philadelphia, PA are:
Service Operations Support jobs near you
Service Operations Manager

Service Operations Manager

Schindler Elevator Corporation

Philadelphia, PA

Other

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Schindler rating

8.3

Company rating: 8.3 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

93rd of 430 rated machine equipment manufacturers

Job description

Location: Philadelphia, PA, United States 
Job ID: 88707 

We Elevate... Quality of urban life  

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Service Operations Manager
Your main responsibilities

The Service Operations Manager is responsible for overseeing the company's activities and functions related to the ongoing repair, maintenance, and retention of all products within our existing portfolio. This role also partners with the General Manager - Service, as needed, to support acquisition and recovery efforts for units outside our portfolio within an assigned geographic area. All responsibilities are carried out with a focus on achieving high customer satisfaction and supporting the region's strategic business objectives.

  • Execute the territory operations business plan in support of the region's financial and non-financial objectives, including the implementation of key operational initiatives.

  • Partner with the General Manager - Service to develop an operational budget and manage expenditures within approved guidelines, including time and materials, parts inventory, company tools, and vehicles, ensuring cost-effective results.

  • Develop and coordinate the implementation of operational BDPs to drive service delivery cost improvements across initiatives.

  • Manage the operational budget through effective asset management and proper billing procedures.

  • Build and maintain strong commercial relationships with key customers and industry consultants through direct engagement and team involvement.

  • Drive adherence to a customer excellence plan focused on delivering high-quality service and strengthening customer loyalty.

  • Lead, mentor, and develop a team of Field Superintendents and Project Managers by setting clear objectives, managing performance, and supporting ongoing skill development to achieve financial targets and KPIs.

  • Oversee the hiring and onboarding of Service Superintendents and Project Managers.

  • Establish leadership practices that promote a collaborative, high-performing work environment while reinforcing Schindler's culture and best practices.

  • Support proactive labor relations with local business agents in partnership with Schindler's Labor Relations team.

  • Set expectations for Field Technician engagement and ensure Superintendents are equipped to drive training, performance management, and participation in performance reviews.

  • Provide guidance on manpower allocation, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.

  • Ensure service operations meetings are effective and lead them when appropriate.

  • Provide technical expertise on projects requiring additional oversight or intervention.

  • Collaborate with Product Line experts to address operational challenges, including product issues, safety concerns, and parts fulfillment.

  • Partner with the Field Quality Excellence organization to ensure alignment on personnel and product safety, including safety training, process adherence, and proper technical training and equipment testing.

 
What you bring
  • Bachelor's degree preferred, or equivalent relevant work experiene
  • General knowledge of products and their applications, service techniques and procedures, and the ability to understand financial statements and contract terms

Work Experience:

  • Several years of experience across various roles within the company, the elevator industry, or another service-oriented business
  • Demonstrated people management experience
 
What's in it for you?
  • Fully vested 401k match, up to 7% of total eligible compensation.
  • Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
  • 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
  • Tuition Reimbursement - Eligible after 6 months of service.
  • Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
  • A wide range of development opportunities to boost your professional and leadership growth.
 
We Elevate... Your Career  

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
 

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values: 

  • Safety: Uphold the highest safety standards for all.
  • Integrity and Trust: Foster honest, ethical relationships.
  • Create Value for the Customer: Deliver innovative, reliable solutions.
  • Quality: Ensure excellence in every product and service.
  • Commitment to People Development: Nurture our people, they are the heart of our success.
 

Discover more on our career website.

 

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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