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Service Operations Support Jobs Near Me

Signet Jewelers

Operations Support

Columbus, OH · On-site

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Diamonds Direct

Operations Support

Columbus, OH · On-site

$48K - $64K/yr

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Pride Global

| Operations Support-OH

Columbus, OH · On-site

$48K - $64K/yr

Estate & Inheritor Services Specialist Location: Columbus, OH Department: Wealth Management Operations - Estate & Inheritor Services Employment Type: Temporary / Contract (1-year) Position Summary:

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard. * Process invoices so that all vendors are ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

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As of Jul 1, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.
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Operations Support

Operations Support

Signet Jewelers

Columbus, OH • On-site

Full-time

Posted 25 days ago

Signet Jewelers rating

6.8

Company rating: 6.8 out of 10

Based on 292 frontline employees who took The Breakroom Quiz

18th of 28 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Customer Experience & Store Support:
  • Deliver a consistent, high-quality in-store customer experience aligned with company service standards
  • Greet and assist walk-in customers in a professional and welcoming manner
  • Answer incoming customer calls and direct inquiries appropriately
  • Support customers with merchandise pickups, service questions, and general store needs
  • Maintain a clean, organized, and brand-aligned front-of-house environment

Repair Intake & Customer Service Execution:
  • Receive and document all customer jewelry requiring repair
  • Verify item details, condition, warranty status, and required services
  • Complete accurate and thorough repair intake forms, pictures and notes
  • Communicate repair expectations, timelines, and status updates using approved systems
  • Track repair progress to ensure timely completion
  • Safeguard customer items through proper handling, storage, and chain-of-custody procedures
  • Perform quality checks prior to repair release to ensure company standards are met

Order & Fulfillment Execution:
  • Execute Buy Online Pick Up In Store (BOPIS) and Buy Online Ship to Store (BOSS) fulfillment processes
  • Support layaway, repair, and special order execution at the store level
  • Perform quality control checks on merchandise and validate order accuracy
  • Receive stock and memo inventory created by Central Operations
  • Ensure proper documentation, system updates, and store handling of all inventory received

Inventory & Asset Stewardship:
  • Perform physical inventory counts and support inventory audits
  • Complete daily inventory tracking and reconciliation activities
  • Support warranty management and documentation processes
  • Maintain organized shop and inventory storage areas
  • Assist with ongoing inventory maintenance and shop organization
  • Remove donation merchandise from inventory in accordance with company procedures

Administrative & Operational Support:
  • Complete store-level administrative tasks required for daily operations
  • Maintain accurate logs, reports, and operational documentation
  • Order office supplies and branded materials as needed
  • Support store-level expense awareness and limited, approved purchasing
  • Follow established SOPs, operational controls, and documentation standards

Brand & Business Support:
  • Support store-level brand initiatives and approved in-store or local events as needed
  • Ensure store presentation and merchandise appearance remain aligned with brand standards
  • Communicate internal initiatives, goals, or updates as directed by leadership

Compliance & Cross-Functional Coverage:
  • Adhere to all operational procedures, safety requirements, and company policies
  • Identify and escalate inventory, repair, order, or process exceptions to leadership
  • Provide flexible operational coverage across customer service, store operations, and administrative needs
  • Partner with Central Operations to ensure alignment between store execution and centralized processes

Qualifications
Required:
  • High school diploma or equivalent
  • 1-3 months of retail, customer service, or operations support experience (or equivalent combination of education and experience)
  • Strong attention to detail and ability to follow established procedures
  • Ability to manage multiple tasks in a fast-paced retail environment
  • Basic proficiency with computer systems and Microsoft 365 tools
  • Must be able to work Saturdays

Preferred:
  • Experience in jewelry, luxury retail, or high-value merchandise environments
  • Familiarity with POS, inventory, order, or repair management systems

Key Competencies:
  • Customer & Brand Focus
  • Operational Accuracy
  • Inventory Stewardship
  • Communication & Follow-Through
  • Time Management & Organization
  • Flexibility & Adaptability

Work Environment & Physical Demands:
  • Retail environment with moderate noise levels
  • Ability to occasionally lift and/or move up to 50 pounds
  • Regular use of hands, vision, and communication skills
  • Combination of sitting, standing, walking, reaching, and occasional bending or kneeling

Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

What Signet Jewelers employees say

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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