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Service Operations Support Jobs Near Me

stateindustrial

Operations & Support Analyst

Hebron, OH · On-site

As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal ...

Xylem

Supervisor, Operations Support

Groveport, OH · On-site

Leads their respective shared services process team * Strong collaboration with all business ... Operational support management; autonomy to make decisions that impact divisional/department span ...

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard. * Process invoices so that all vendors are ...

OCLC, Inc.

Service Operations Analyst II

Dublin, OH · On-site

In support of this outcome the SOC operates 24x365 to provide coverage across time zones and ... normal service and system operation. At this grade a SOC Analyst is expected to be able to ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

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How much do service operations support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.
What cities are hiring for Service Operations Support jobs? Cities with the most Service Operations Support job openings:
What states have the most Service Operations Support jobs? States with the most job openings for Service Operations Support jobs include:
Service Operations Support jobs near you
A map of the United States highlighting the number of Service Operations Support job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Service Operations Support job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Operations & Support Analyst

stateindustrial

Hebron, OH

Other

Re-posted 24 days ago

Job description

POSITION SUMMARY:

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment. 

POSITION RESPONSIBILITIES:

  • Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs 
  • Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others) 
  • Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting 
  • IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees 
  • Ability to work multiple concurrent issues using a ticket management system 
  • Identify patterns of support requests which may be indicative of systemic issues 
  • Clearly communicate and document each support request with detail 
  • Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,) 
  • Follow department policies and procedures with accuracy 
  • Manage asset management system  
  • Manage and follow processes for system monitoring and alerting 
  • Demonstrated appropriate working knowledge of corporate systems  
  • Demonstrated successful task management experience  
  • Demonstrated ability to comprehend and solve complex business and technical issues 
  • Outstanding ability to learn new applications and technologies 
  • Ability to learn from technical experts 
  • Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required 
  • Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management 
  • Special projects, as assigned 

POSITION REQUIREMENTS:

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
  • 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
  • Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
  • Resolve issues prior to business hours including responding to issues outside of normal working hours
  • Excellent troubleshooting and communication skills
  • Ability to travel (minimal)

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