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Service Operations Support Jobs in Missouri (NOW HIRING)

Maersk Company Limited

Operations Support

Berkeley, MO · On-site

$20 - $22/hr

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update ...

DM Law

Operations Support Analyst

Kansas City, MO · On-site

About the Role The Operations Support Analyst is an analytics role supporting DM Injury Law's intake and client services operations. This position gathers, organizes, and interprets data across ...

New

Citi

Operations Support Specialist 5

O Fallon, MO · On-site

$57/hr

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of ...

Diamonds Direct

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

Diamonds Direct

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

Signet Jewelers

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

Citi

Operations Support Specialist 5

O Fallon, MO · On-site

$57/hr

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of ...

Diamonds Direct

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution.

Operations Support

Saint Louis, MO

A.P. Møller - Maersk A/S
See more jobs at A.P. Møller - Maersk A/Sexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About Us
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Responsibilities

  • Real time audits of stop data being input by delivery teams and reporting exceptions

  • Monitoring progress of delivery teams and communicating potential issues with time windows

  • Receiving inbound calls from delivery teams reporting issues

  • Communicating all potential delivery issues to the appropriate internal and external customers

  • Printing, organizing, and processing paperwork associated with the delivery process

  • Using additional resources to resolve issues that may prevent delivery

  • Assisting with warehouse duties and handling freight with a pallet jack when needed

Primary Customer Experience Responsibilities

  • Resolving issues with delivery teams, external customers, and internal customers

  • Communicating, in real time, the essential details regarding an issue via phone, text, and email

  • Creating a positive, professional, and friendly environment

  • Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)

Skills/Competencies

  • Excellent oral and written communication and problem-solving skills

  • Technological aptitude using the internet and online tools

  • Ability to multitask

  • Excellent organizational skills with emphasis on detail

Company Benefits

  • Medical

  • Dental

  • Vision

  • 401k + Company Match

  • Employee Assistance Program

  • Paid Time Off

  • Flexible Work Schedules (when possible)

  • And more!

Pay Range

$20.00 - 22.00 per hour

Schedule

Monday - Friday, 1:00pm - 9:30pm; ability to work weekends as needed.

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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