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Service Operations Support Jobs in Missouri (NOW HIRING)

Signet Jewelers

Operations Support

Saint Louis, MO · On-site

Strong organizational skills, attention to detail, and excellent customer service are essential for ... Perform other duties as assigned to ensure smooth daily operations, including supporting cross ...

Diamonds Direct

Operations Support

Saint Louis, MO

Strong organizational skills, attention to detail, and excellent customer service are essential for ... Perform other duties as assigned to ensure smooth daily operations, including supporting cross ...

Nutrien

Seasonal Operations Support

Bowling Green, MO · On-site

Job Title: Seasonal Operations Support Requisition ID: 31982 Location: Bowling Green, MO, USA ... Seasonal Nutrien is a leading provider of crop inputs and services, and our business results make a ...

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Service Operations Support information

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

What job makes $10,000 a month without a degree?

In service operations support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or management responsibilities. While some high-level support or consulting positions can reach this income level, most such roles demand industry knowledge, certifications, or leadership duties rather than formal degrees alone.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are popular job titles related to Service Operations Support jobs in Missouri? For Service Operations Support jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Missouri look for? The top searched job categories for Service Operations Support jobs in Missouri are:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Missouri as of May 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution.
Sr Associate, Service Operations Support

Sr Associate, Service Operations Support

Otis

Saint Louis, MO • On-site

Full-time

Posted 20 days ago

OTIS rating

9.0

Company rating: 9.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

20th of 415 rated machine equipment manufacturers

Job description

Date Posted:

2026-05-04

Country:

United States of America

Location:

OT139: CZ - ST LOUIS (BRENTWOOD) 1976 Congressional Drive , Maryland Heights, MO, 63146 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Associate, Service Operations Support who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service business. The Service Ops Support team member will ensure efficiency, cost containment, and customer satisfaction.

What you'll do:

  • Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field.

  • Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.

  • Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements

  • Ensure that material and labor cost align with monthly targets

  • Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup

  • Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed

  • Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues

  • Perform iPhone Application system data management

  • Organize warehouse audits, inventory, and shipping

What You Will Need to be Successful:

  • High school diploma or equivalent required; bachelor's degree preferred

  • Ability to work in a highly team-oriented and dynamic environment

  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

  • Need to be self-motivated and able to manage many simultaneous projects and responsibilities

  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

  • Strong leadership skills and goal-orientated with strong time management and organizational skills.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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