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Service Operations Support Jobs in Oregon (NOW HIRING)

Maersk

Operations Support

Portland, OR · On-site

Support Customer Service department with systematic data entry * Posting production systemically ... In Fulfillment operations, responsible for all fulfillment functions - wave production.... Etc.

Nutrien

Operations Support

Tangent, OR · On-site

Operations Support Requisition ID: 33491 Location: Tangent, OR, USA, 97389 Workplace Type: On-Site ... services, and our business results make a positive impact on the world. Our purpose, Feeding the ...

Nutrien

Operations Support

Tangent, OR · On-site

Operations Support Requisition ID: 33491 Location: Tangent, OR, USA, 97389 Workplace Type: On-Site ... ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Verstela

Operations Support Associate

Portland, OR

$21 - $25/hr

In this Operations Support role, you will be tasked with supporting the logistics team by resolving ... Excellent customer service skills * Experience with 0365 products-Outlook, Excel, Word, etc.

State of Oregon

Operations Support Analyst

Salem, OR · On-site

$4.3K - $5.9K/wk

Operations Support Analyst Administrative Specialist 2 - Operations Support Analyst Oregon ... Public Service Loan Forgiveness opportunity! Want to know about new job postings? Subscribe to ...

PepsiCo

Service Operations Warehouser

Medford, OR · On-site

$24.63/hr

As a fulltime team member, you'll be supported with competitive pay, meaningful benefits, and opportunities to grow a longterm career at PepsiCo. All qualified applicants will receive consideration ...

Destinationpet

Financial Analyst, Operations Support

OR · On-site +1

$85K - $90K/yr

Operations Support exists to make operators better at running their locations. This role ... Pressure-test growth initiatives, capital requests, and new service offerings with clear ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you

Operations Support

Portland, OR • On-site

Maersk
Transportation and Warehousing • 10K+ employees
Learn more about Maerskexternal

Full-time

Re-posted 7 days ago

Maersk rating

6.8

Company rating: 6.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Purpose/Summary:
The Operations Support Associate is responsible for providing administrative support to multi-shift terminal operations. This position is a point of contact for processing and verifying shipment documentation, tracking incoming freight and preparing packages for shipments. Primary role is to support for shipment of inbound and outbound freight.

Responsible for execution of workplan. Responsible for all functions from freight move in yard to outbound.

Key Responsibilities:

  • Verifies accuracy of inbound and outbound documentation.
  • Tracks incoming containers and provide support to resolve issues as necessary.

  • Prepares document packages for shipments using windows based shipping systems.
  • Coordinates documentation for incoming freight to ensure swift movement of cargo accuracy.
  • Builds outbound manifests and prepares paperwork for shipments
  • Solve any issues that impact inventory accuracy
  • Supports Yard department with gate activities, equipment reconciliation reporting and equipment management, as needed
  • Support Customer Service department with systematic data entry
  • Posting production systemically.
  • Receipt confirmation in system - (triggers financial action for some customers.)
  • In Fulfillment operations, responsible for all fulfillment functions - wave production.... Etc.
  • Performs job related duties as specified by management

Qualifications:

  • High school diploma preferred
  • At least 1 year experience in Supply Chain or Logistics
  • You have a self-starter attitude and are able to work independently, performing well with time-sensitive tasks.
  • You are organized and are able stay focused on details, while meeting customer expectations in a fast-paced environment.
  • You have a good working knowledge of MS Office products.
  • You have a high school degree/equivalent and/or college degree.
  • Strong written and verbal communication skills
  • Ability to perform well with time-sensitive tasks
  • Team player attitude
  • Flexibility to work nights, holidays, and weekends

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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