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Service Operations Support Jobs in Oregon (NOW HIRING)

Operations/Service Manager

Clackamas, OR · On-site

$26.20 - $34.90/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Support the Store Manager and others in areas including but not limited to staffing, sourcing ...

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Support the Store Manager and others in areas including but not limited to staffing, sourcing ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

Operations Support Applicator - Ontario, OR

Ontario, OR • On-site

J.R. Simplot Company
Food and Drink Manufacturing • 5 - 10K employees

$45K - $61K/yr

Other

Posted 2 days ago

New


Job description

Operations Support Applicator - Ontario, OR

The Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture. Summary Under general supervision, this role is responsible for executing a range of operational tasks critical to agronomic service delivery and facility performance, including: Precision operation of advanced application equipment for the deployment of crop protection and nutrient products Safe and efficient transportation of agricultural inputs (fertilizers, chemicals) to customer locations in compliance with DOT regulations Routine and preventive maintenance of mechanical systems, application machinery, and plant infrastructure Accurate blending and handling of bulk and packaged fertilizer materials per formulation specifications and safety protocols This position requires mechanical aptitude, attention to detail, and a strong commitment to operational safety and agronomic service standards. Key Responsibilities Apply agricultural products using modern application machinery and equipment Perform routine calibrations, maintenance, cleaning, and proper storage of application machinery Load and deliver fertilizers and chemicals to customer locations in compliance with safety and transport regulations Receive, unload, and organize incoming product shipments; maintain accurate warehouse inventory Conduct general maintenance and housekeeping of plant equipment and facilities Support miscellaneous operational needs including special projects, attending company-provided training, and providing cross-functional backup as required Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Typical Education High school diploma or general education degree (GED). Combination of education, training and/or experience will be considered for this position. Skills & Relevant Experience Prior experience operating floaters, sprayers, or other precision ag equipment strongly preferred. Familiarity with basic farm equipment and general agricultural operations Working knowledge of local geography, including roads, farms, and field access points is a plus Basic knowledge in the areas of mechanical, electrical, welding and metal fabrication are a plus Ability to develop trust with management that moderate to heavy traffic can be negotiated effectively Capable of assisting with equipment rebuilds and mechanical overhauls Ability to calibrate a variety of application equipment Ability to set up and calibrate injection equipment is a plus Ability to maintain accurate maintenance and service records for equipment Requirements Must have or be willing to obtain a Class A or Class B Commercial Driver's license (CDL) with endorsement to drive a ten-wheeler and trailer with air brakes on the highway Must have or be willing to obtain the following Endorsements: Hazmat Tanker Must have or be willing to obtain a Pesticide Applicator license Must be able to lift minimum 50lbs Must be willing and able to work Ag Industry hours as seasonal needs dictate, which may include: early mornings, late evenings, weekends, holidays Job Requisition ID : 27250 Travel Required : Up to 25% Location(s) : SGS Retail - Ontario Country: United States The Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, gender, gender identity, gender expression, genetic information, physical or mental disability, medical condition, sexual orientation, military or veteran status, marital status, or any other protected status. If the Simplot Company decides to offer you this position, such offer will be conditioned on your satisfactory completion of a post-offer criminal background check. For Washington Job Applicants, see the Washington State Attorney General's Washington Fair Chance Act Guide and RCW 49.94.010 for more information.


J.R. Simplot logo

About J.R. Simplot

Sourced by ZipRecruiter

The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses.

Industry

Food and drink manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Boise, ID, US

Year founded

1955

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