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Service Operations Support Jobs in New York (NOW HIRING)

Hired by Matrix

Operations Support

Manhattan, NY · On-site

Onsite Required: * 1-6 years of work experience in Operations, Banking, Client Service, or ... Provide internal interaction support via phone/correspondence for the firm's lending products

Sodexo

Operations Support Specialist

Rahway, NJ · On-site

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... You'll work across teams and partners to keep systems, services, and communications running ...

Sodexo

Operations Support Specialist

Rahway, NJ

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... You'll work across teams and partners to keep systems, services, and communications running ...

Sodexo

Operations Support Specialist

Rahway, NJ · On-site

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... You'll work across teams and partners to keep systems, services, and communications running ...

Sodexo

Operations Support Specialist

Rahway, NJ · On-site

$32.41 - $41.94/hr

Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... You'll work across teams and partners to keep systems, services, and communications running ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in New York as of August 2026, with employment types broken down into 56% Full Time, 22% Part Time, 11% Temporary, and 11% Contract. Highlights an 100% In-person job distribution.

Operations Support

Hired by Matrix

Manhattan, NY • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

At-a-Glance:
Are you ready to build your career by joining a global financial institution. If so, our client is hiring an Operations Support.
Position Type:
  • Contract
  • Onsite
Required:
  • 1-6 years of work experience in Operations, Banking, Client Service, or Financial Services
  • Strong written and verbal communication skills
  • Self-motivated with a strong sense of ownership and accountability
  • Adaptable team player
  • Detail-oriented with strong organizational and time management skills
  • Ability to multi-task and work in a fast-paced environment
  • Strong analytical skills
  • Proficient in Microsoft Office
  • Familiarity with financial markets and current regulatory landscape
  • Business analysis skills
Responsibilities:
  • Establish and maintain effective relationships to deliver world-class services across multiple securities-based lending products
  • Provide internal interaction support via phone/correspondence for the firm's lending products
  • Support Financial Advisors, Branches, and other internal employees
  • Contribute to improvements in control, operational efficiency, and industry initiatives
Preferences:
  • Degree preferred
  • Experience in Financial Services, Private Banking, Wealth Management, or Banking Operations
  • Knowledge of AML/KYC, Cash Management, Loan Servicing, Regulatory Reporting, Wealth Management, Client Services, or Project Management

Get in Touch:
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Shivam at (862) 390-7879 to learn more.
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