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Service Operations Support Jobs in New York (NOW HIRING)

Paga

Operations Support Specialist

Manhattan, NY · On-site

$56K - $76K/yr

Financial Services Position:Operations Support Specialist Reporting Line:Team Lead, Operations Support Location:Lagos, Nigeria Experience:5 years' relevant experience in a structured environment ...

Maersk Company Limited

Operations Support

Inwood, NY · On-site

Operations Support Associate - Logistics & Accounting As a company, we promote a culture of honesty ... Maersk Ground Freight offers transportation services including FTL, LTL, brokerage, cross-border ...

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

Align engineering support with client business needs and goals. * Collaborate with Account ... Regularly manage metrics, service health, and operational reports. * Collaboration & Cross ...

Thrive

Manager, Service Operations

New York, NY · On-site

$90K - $120K/yr

Align engineering support with client business needs and goals. * Collaborate with Account ... Regularly manage metrics, service health, and operational reports. * Collaboration & Cross ...

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PENTAX Medical

Service Operations Coordinator

Montvale, NJ · On-site

$45K - $50K/yr

The Service Operations Coordinator, supports the smooth day-to-day operations of the service department by coordinating administrative processes, managing communication flows, and ensuring compliance ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in New York? For Service Operations Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in New York look for? The top searched job categories for Service Operations Support jobs in New York are:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in New York as of June 2026, with employment types broken down into 67% Full Time, 24% Part Time, 7% Temporary, and 2% Contract. Highlights an 88% In-person, and 12% Remote job distribution.

Operations Support / Customer Service

J & L Recruitment Services

Bay Shore, NY

$58K - $59K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Our client located in Bayshore is looking to hire an experienced Operations Support / Customer Service on a direct hire basis. This Operations Support / Customer Service position is a full time role and is on site. The standard hours are Monday – Friday from 9am – 5:30pm. We are looking for a candidate to handle all aspects of customer service needs and administrative duties as assigned. We are looking for a self-starter with a great attitude who enjoys solving problems and taking on challenges.

JOB TITLE: Operations Support / Customer Service

We currently have an exciting opportunity for an experienced Operations Support / Customer Service to join our clients team. Our client is growing and expanding, that is why this position is open.

KEY RESPONSIBILITIES: (Includes but not limited to)

  • Order processing/fulfillment and sales support
  • Deal directly with customers and provide exceptional customer service via telephone, web, or email
  • Respond promptly to customer inquiries and offer solutions quickly
  • Communicate with all departments to ensure an expedient resolution to customer escalations
  • Handle stressful calls and issues with a calm and reassuring demeanor and attitude
  • General administrative duties and special projects as assigned

QUALIFICATIONS:

  • Effective interpersonal and problem-solving skills
  • Excellent written and verbal communications skills
  • Patience for people and a high stress tolerance when needed
  • Friendly and professional with excellent listening skills
  • Must be flexible and able to work in a fast-paced environment handling multiple and changing priorities
  • Attention to detail and accuracy
  • Strong decision-making capabilities and the ability to negotiate
  • Highly resourceful team player with the ability to also be extremely effective independently
  • Proficient in Microsoft Office (Outlook, Word, Excel)

Salary is based upon experience but the target is $58k-59k plus a complete benefits package.

If you are interested in this Operations Support / Customer Service position located in Bayshore, and are qualified, please apply!

Our client is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. The management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.