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Service Operations Support Jobs in Florida (NOW HIRING)

Averitt Express

Operations Support

Tampa, FL · On-site

As an Operations Support associate, you'll provide key administrative assistance in dispatch or on the dock to help us deliver exceptional service to our customers. Key duties include: * Assist with ...

Nutrien

Operations Support

Okeechobee, FL · On-site

Operations Support Requisition ID: 33873 Location: Okeechobee, FL, USA, 34972 Workplace Type: On ... services, and our business results make a positive impact on the world. Our purpose, Feeding the ...

Nutrien

Operations Support

Okeechobee, FL · On-site

Operations Support Requisition ID: 33873 Location: Okeechobee, FL, USA, 34972 Workplace Type: On ... ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

DMS

Operations Support Assistant

Tampa, FL · On-site

$46K - $62K/yr

The Operations Support Specialist provides superior customer service to both our Internal and external clients while also ensuring efficient daily functions. Providing daily work order management ...

New

Sodexo Live!

Operations Support Manager

Orlando, FL

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Be a trusted advisor on service standards, redesign efforts, and procedural enhancements. * Gain ...

Sodexo

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Be a trusted advisor on service standards, redesign efforts, and procedural enhancements. * Gain ...

Sodexo

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Be a trusted advisor on service standards, redesign efforts, and procedural enhancements. * Gain ...

Jj

Operations Support Manager

Jacksonville, FL

Jacksonville, Florida, United States of America The Operations Support Manager is responsible for ... Source and manage relationships with service vendors, calibration labs, and spare-parts suppliers ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Florida are hiring for Service Operations Support jobs?

Cities in Florida with the most Service Operations Support job openings:

Service Operations Support jobs near you

Operations Support

Tampa, FL • On-site

Averitt Express
Trucking • 5 - 10K employees
Learn more about Averitt Expressexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Description
Join Our Operations Support Team and Help Drive Success Behind the Scenes!
Are you a natural organizer, detail-oriented communicator, or administrative powerhouse? If so, Averitt has the perfect opportunity for you! Our Operations Support team plays a critical role in keeping our business running smoothly, allowing our drivers and front-line associates to focus on serving our customers.
We're looking for dedicated individuals who thrive in fast-paced environments and take pride in keeping things running like clockwork. If you're ready to be the heartbeat of our operations, apply now to join our team!
Hours: Monday - Friday 10 p.m. - 7 p.m.
Operations Support Job Responsibilities:
As an Operations Support associate, you'll provide key administrative assistance in dispatch or on the dock to help us deliver exceptional service to our customers.
Key duties include:
  • Assist with dispatch coordination and load assignments on the dock
  • Handle customer inquiries and resolve issues efficiently
  • Track and monitor shipments for accuracy and timeliness
  • Perform accurate and timely data entry
  • Generate and complete required reports
  • Maintain consistent, reliable attendance
What You'll Get - Benefits & Perks:
  • Competitive pay
  • Paid time off, including 8 paid holidays
  • Excellent health benefits:
    • Medical, prescription, dental, vision, and hearing coverage
    • Affordable weekly premiums: starting as low as $40.20 for individuals and $105.90 for family plans
    • Coverage begins after only 30 days!
  • Company-paid life insurance and short-term disability
  • Profit-sharing retirement plan - receive monthly direct deposits into your account
  • Referral rewards - earn cash bonuses for bringing in great talent
At Averitt, you'll work alongside professionals who take pride in their roles and support each other every step of the way. In fact, over 22% of our associates have been with us for over 20 years -that's the Averitt difference.
Whether you're growing your skills, building your career, or looking for a workplace that feels like home, we're here to support your journey.
Ready to Join a Team That Keeps Things Moving? Apply today to become part of the Averitt Operations Support team!
Averitt Express is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Job Requirements
  • Must be 18 years of age
  • High School Diploma or GED
  • Transportation and/or warehouse shipping/receiving experience
  • LTL experience preferred
  • AS400 experience preferred
  • Ability to work in an open dock environment subject to the elements

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