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Service Operations Support Jobs in Winter Park, FL

Sodexo Live!

Operations Support Manager

Orlando, FL

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Be a trusted advisor on service standards, redesign efforts, and procedural enhancements. * Gain ...

New

Sodexo

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Be a trusted advisor on service standards, redesign efforts, and procedural enhancements. * Gain ...

New

Sodexo

Operations Support Manager

Orlando, FL · On-site

$74K - $96K/yr

We are searching for an experienced Operations Support Manager who will be an integral part of the ... Be a trusted advisor on service standards, redesign efforts, and procedural enhancements. * Gain ...

New

US Navy

Aviation Operations & Support

Orlando, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Maitland, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Orlando, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Apopka, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Debary, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Edgewood, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Heathrow, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Oviedo, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Gotha, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Union Park, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Orlando, FL · On-site

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsService Operations Support JobsService Operations Support Jobs in Winter Park, FL

Service Operations Support information

See Winter Park, FL salary details

$13

$24

$33

How much do service operations support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service operations support in Winter Park, FL is $24.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $29.71 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you

Customer Service and Operations Support II

International Food Solutions, Inc.

Oviedo, FL • On-site

$13.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

We are seeking a highly organized and detail-oriented Customer Service & Operations Support II professional to join our team. This entry- to mid-level role is ideal for an individual with strong customer service and administrative skills who enjoys working in a fast-paced, team-oriented environment. The position is responsible for processing customer orders, maintaining accurate data, and managing overages, shortages, and damage claims to support the Accounting team with timely customer invoicing and credits. The ideal candidate is proactive, customer-focused, eager to learn, and committed to delivering accurate work while providing exceptional service to both internal and external customers.


Essential Duties and Responsibilities:

 

Customer Service:

 

  • Process customer orders accurately and efficiently while ensuring compliance with company policies and procedures.
  • Respond to customer inquiries via phone and email, providing timely, accurate, and professional service.
  • Address customer concerns and resolve issues promptly while maintaining positive customer relationships and a high level of customer satisfaction.
  • Accurately enter customer orders and related information into internal systems, ensuring data integrity.
  • Maintain accurate, complete, and up-to-date customer records in accordance with company standards.
  • Review customer orders for overages, shortages, damages, and other discrepancies, and process appropriate adjustments.
  • Partner with the Accounting team to ensure accurate documentation and the timely processing of customer invoices, credits, and adjustments.
  • Collaborate with Logistics and Inventory teams to investigate discrepancies, verify order details, and ensure accurate reporting and resolution.


Operations Support:

 

  • Prepare, maintain, and distribute reports, correspondence, and operational documentation with a high degree of accuracy.
  • Organize and maintain electronic and physical filing systems to ensure efficient access, retrieval, and record retention.
  • Collaborate cross-functionally with Sales, Accounting, Logistics, Warehouse, and Operations to support efficient workflows and ensure accurate order processing.
  • Participate in team meetings, identify opportunities for process improvements, and contribute to initiatives that enhance customer service, operational efficiency, and data accuracy.
  • Provide administrative and operational support to various departments and perform other duties as assigned to meet business needs.


Qualifications:

  • High School Diploma or GED. 
  • Minimum of 2 years of experience in customer service, administrative support, order processing, or operations support. 
  • Strong computer skills, including: 
    • Microsoft Excel 
    • Microsoft Word 
    • Outlook 
  • Excellent verbal and written communication skills. 
  • Strong organizational and time management skills. 
  • Excellent attention to detail and accuracy. 
  • Ability to prioritize multiple tasks while meeting deadlines. 
  • Professional customer service demeanor. 
  • Ability to work independently and collaboratively in a team environment.


Physical Demands:

  • Ability to sit and work at a computer for extended periods.
  • Occasional lifting of office supplies or documents.


Working Hours: 

 

Business hours, but some travel, nights, and weekends may be possible.

 

Tools and Equipment Used:

  • Business Computer, copier, fax, phone, and other standard office equipment.


Benefits:


  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance