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Service Operations Support Jobs in Florida (NOW HIRING)

Indian Rocks Church

Campus Operations Support

Largo, FL · On-site

The Campus Operations Support is responsible for assisting in maintaining a safe and clean campus ... Support cleaning and custodial services * Assists in repair and maintenance requests as instructed ...

Etc

Specialist - Operations Support

West Palm Beach, FL · On-site

$70K - $90K/yr

SERVICE THE CLIENT ABOVE ALL ELSE * BE SOLUTION ORIENTED, CREATIVE AND INNOVATE * BE POSITIVE ... Support post-installation service and system handoff processes. Qualifications Required: * 3+ years ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Florida are hiring for Service Operations Support jobs?

Cities in Florida with the most Service Operations Support job openings:

Service Operations Support jobs near you

LTL Operations Support

Jacksonville, FL • On-site

Corporate Traffic Inc
Couriers and Messengers Services • 51 - 200 employees
Learn more about Corporate Traffic Incexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Title

Requirements:

  • 2+ years of experience with LTL operations
  • Strong knowledge of LTL shipping processes, carrier networks, rates, and freight classification
  • Experience with using transportation management systems and carrier portals
  • Excellent communication, relationship-building, and follow-up skills
  • Strong attention to detail with the ability to manage multiple shipments and priorities
  • Ability to identify service issues and provide timely, effective solutions

Responsibilities:

  • Support daily LTL operations, including quoting, booking, scheduling, tracking, and coordinating shipments
  • Communicate with carriers and customers to provide shipment updates and resolve service issues
  • Assist internal brokers and operations teams with LTL pricing, carrier selection, and customized freight solutions
  • Monitor shipments from pickup through delivery to ensure service expectations are met
  • Review shipment details, freight classifications, dimensions, and documentation for accuracy
  • Help manage LTL billing and work with accounting to resolve disputes, discrepancies, and accessorial charges
  • Maintain accurate shipment records and updates within the transportation management system
  • Build and maintain strong relationships with LTL carriers, customers, and internal team members

Our Benefits:

  • Base salary plus uncapped incentive opportunities
  • Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year
  • Paid holidays
  • Health, dental, vision, disability, life insurance, and many more great benefits
  • 401(k) with company match
  • Relaxed attire
  • Fun offices with an energetic culture, contests, games, and free coffee
  • Cutting-edge tools and resources

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