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Service Operations Support Jobs in Florida (NOW HIRING)

Allied Universal

Operations Support Assistant

Tampa, FL · On-site

The Operations Support Specialist provides superior customer service to both our Internal and external clients while also ensuring efficient daily functions. Providing daily work order management ...

New

Allied Universal

Operations Support Assistant

Tampa, FL · On-site

The Operations Support Specialist provides superior customer service to both our Internal and external clients while also ensuring efficient daily functions. Providing daily work order management ...

New

D2 Government Solutions

$45K - $60K/yr

EOD Operations Support Technician D2 Government Solutions, Inc. Location: Tyndall AFB, FL ... Documentation verifying graduation and military service, if applicable. * Prior award of a minimum ...

D2-Government-Solutions

$44K - $60K/yr

Essential Duties and ResponsibilitiesAdministrative and Operational Support * Provide daily ... Documentation verifying graduation and military service, if applicable. * Prior award of a minimum ...

LAUKOA

EOD Operations Support Technician

Panama City, FL · On-site

$46K - $61K/yr

LAUKOA brings together a diverse portfolio of companies delivering mission-critical services to the ... From environmental stewardship and infrastructure support to technology, operations, maintenance ...

Lumos

Service Operations Specialist

Port Charlotte, FL · On-site

Lumos is looking for Service Operations Technicians to bring the future of connectivity to our ... Supports RSB engineering projects, including the installation of GPON cards, turning up new Access ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Florida are hiring for Service Operations Support jobs?

Cities in Florida with the most Service Operations Support job openings:

Service Operations Support jobs near you

Logistics Operations Support

Jacksonville, FL • On-site

Corporate Traffic Logistics
Transportation and Warehousing • 51 - 200 employees
Learn more about Corporate Traffic Logisticsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Requirements:
  • 1+ years of experience in third-party logistics or transportation operations
  • Strong understanding of freight operations and the shipment lifecycle
  • Experience coordinating shipments, working with carriers, and communicating with customers
  • Ability to manage multiple shipments and changing priorities in a fast-paced environment
  • Strong problem-solving, negotiation, and decision-making skills
  • Excellent communication, relationship-building, and follow-up skills
  • Experience using transportation management systems, load boards, tracking platforms, and carrier portals
  • Strong attention to detail and commitment to providing excellent customer service

Responsibilities:
  • Manage shipments from initial booking through final delivery
  • Coordinate pickup and delivery appointments with customers, carriers, shippers, and receivers
  • Source, evaluate, and select qualified carriers based on service requirements, availability, and pricing
  • Negotiate carrier rates while supporting company margin and service expectations
  • Track shipments and provide customers with timely and accurate updates
  • Proactively identify potential service disruptions and take action to minimize delays
  • Resolve operational issues, including missed appointments, delays, damages, shortages, and other shipment exceptions
  • Verify shipment details, carrier documentation, and load information for accuracy
  • Maintain complete and accurate shipment records within the transportation management system
  • Build and maintain strong relationships with customers, carriers, and internal team members
  • Partner with accounting to resolve billing discrepancies, accessorial charges, and documentation issues
  • Ensure carriers and shipments meet company vetting, safety, and compliance standards
  • Support internal teams with operational needs and customized transportation solutions

Our Benefits:
  • Base salary plus uncapped incentive opportunities
  • Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year
  • Paid holidays
  • Health, dental, vision, disability, life insurance, and many more great benefits
  • 401(k) with company match
  • Relaxed attire
  • Fun offices with an energetic culture, contests, games, and free coffee
  • Cutting-edge tools and resources

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