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Service Operations Support Jobs in Columbus, OH (NOW HIRING)

Black & Veatch

Staff Water Operations Specialist

Columbus, OH · On-site

$49K - $66K/yr

Provide startup, commissioning and troubleshooting services for: * conventional wastewater ... To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday ...

Stratos Wealth Partners

Operations Manager

Columbus, OH · On-site

$75K - $85K/yr

This role expands beyond execution into leadership, oversight, and continuous improvement of client service operations while directly supporting financial advisors and high-net-worth clients. WHY ...

Russell Tobin

Finance Operations

Columbus, OH · Hybrid

$20/hr

Financial Operations Support - Columbus, OH (Hybrid) 📍 Hybrid - Columbus, OH 💰 $20 to 22.00 ... services clients . This is an excellent opportunity for recent graduates to gain hands-on ...

Greif

Customer Service Manager

Delaware, OH · On-site

$108K - $184K/yr

Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field preferred. * 10+ years of progressive customer service, operations, or commercial support experience. * Prior ...

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Service Operations Support information

See Columbus, OH salary details

$13

$25

$34

How much do service operations support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for service operations support in Columbus, OH is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $30.43 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Columbus, OH? For Service Operations Support jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Columbus, OH look for? The top searched job categories for Service Operations Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Service Operations Support jobs? Cities near Columbus, OH with the most Service Operations Support job openings:
Service Operations Support jobs near you
Operations Lead Supervisor - TForce Freight

Operations Lead Supervisor - TForce Freight

TForce Freight

Columbus, OH

Full-time

Posted 21 days ago

TForce Freight rating

6.5

Company rating: 6.5 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

265th of 340 rated logistics

Job description

Job Title: Supervisor, Service Center

Job Summary:

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities:

  • Work with other managers to coordinate hiring and promotion decisions.
  • Work with other managers to ensure adherence to labor agreements and address grievances.
  • Participate in new hire orientation meetings and conduct safety and quality training.
  • Determine employee training needs and provide feedback and support.
  • Conduct performance evaluations and resolve individual and group performance issue.
  • Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
  • Coaches and develops others using career development processes and tools.

Job Requirements:

  • U.S. citizen or otherwise authorized to work in the U.S.
  • High school diploma, GED, or international equivalent
  • Strong communication skills
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Previous dock operations experience - Preferred
  • Supervisory experience in the transportation industry - Preferred

What TForce Freight employees say

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