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Service Operations Support Jobs in Columbus, OH (NOW HIRING)

Signet Jewelers

Operations Support

Columbus, OH · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: • Support inventory tracking, restocking, and ...

Xylem

Supervisor, Operations Support

Groveport, OH

Leads their respective shared services process team * Strong collaboration with all business ... Operational support management; autonomy to make decisions that impact divisional/department span ...

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard. * Process invoices so that all vendors are ...

US Navy

Aviation Operations & Support

Columbus, OH

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

London, OH

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Logan, OH

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsService Operations Support JobsService Operations Support Jobs in Columbus, OH

Service Operations Support information

See Columbus, OH salary details

$13

$25

$34

How much do service operations support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for service operations support in Columbus, OH is $25.13, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $30.43 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What cities near Columbus, OH are hiring for Service Operations Support jobs? Cities near Columbus, OH with the most Service Operations Support job openings:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Columbus, OH as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 7% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,277 per year, or $25.1 per hour.

Operations Support

Signet Jewelers

Columbus, OH • On-site

Full-time

Re-posted 27 days ago

Signet Jewelers rating

6.8

Company rating: 6.8 out of 10

Based on 296 frontline employees who took The Breakroom Quiz

17th of 29 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Operations Support role assists with the smooth running of daily business functions, including inventory management, order processing, logistics coordination, and administrative tasks. This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service.
Essential Duties:
• Support inventory tracking, restocking, and product movement
• Assist with order processing, packaging, and fulfillment
• Coordinate with shipping and logistics teams
• Maintain accurate records and update internal systems
• Help prepare merchandise for store displays or client appointments
• Ensure adherence to brand standards and procedures
• Provide Administrative and operational support to internal teams
Support project coordination efforts and contribute to process improvement initiatives
Any other duties as assigned
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

What Signet Jewelers employees say

Pay

Benefits

Hours and flexibility

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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