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Service Operations Support Jobs in Colorado (NOW HIRING)

A.P. Møller - Maersk A/S

Operations Support

Denver, CO · On-site

$23 - $25/hr

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... We are seeking an Operations Support in Denver, CO! Weekends required. Tuesdays and Wednesdays off ...

A.P. Møller - Maersk A/S

Operations Support

Thornton, CO · On-site

$23 - $25/hr

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... We are seeking an Operations Support in Denver, CO! Weekends required. Tuesdays and Wednesdays off ...

New

A.P. Møller - Maersk A/S

Operations Support

Denver, CO · On-site

$25/hr

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... We are seeking an Operations Support in Denver, CO! Weekends required. Tuesdays and Wednesdays off ...

ESS

Operations Support Specialist

Denver, CO · On-site

$20 - $22/hr

We are a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Operations Support Specialistto provide additional support to ...

ESS

Operations Support Specialist

Denver, CO · On-site

$53K - $71K/yr

We are a leading provider of full-service staffing and management programs for the K-12 educational market. We are currently seeking an Operations Support Specialistto provide additional support to ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Colorado? For Service Operations Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Colorado look for? The top searched job categories for Service Operations Support jobs in Colorado are:
What cities in Colorado are hiring for Service Operations Support jobs? Cities in Colorado with the most Service Operations Support job openings:
Service Operations Support jobs near you
Traveling Service Operations Support Manager

Traveling Service Operations Support Manager

AIR Communities

Denver, CO • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Company Description
We are AIR Communities, one of the country's largest owners and operators of apartment communities, managing high-quality properties in most major markets! Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!
Job Description
Our Traveling Service Operations Support Manager will provide coverage and support to our communities with vacant Service and Maintenance Manager positions. They will also provide managerial support to our communities with essential and time-sensitive hardships. This position will serve as the subject matter expert on direct maintenance and service operations, vendor management and mentoring.
This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air.
A bit more about what you'll do...
  • May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR's Service Managers.
  • May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
  • Provide support to the Regional Offices in supporting the operations for properties assigned.
  • Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Qualifications
  • Expectation and ability to travel at least 75% of the time with easy access to large Airport
  • Strong preference be located within one of AIR's main markets: DC Metro, Miami Metro, Boston area, or Philadelphia area.
  • At least 5 years of experience in Multifamily Service Operations Management
  • At least 2 years of experience in direct Service Management role
  • Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager
  • Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level

Additional Information
  • Paid time off including vacation, sick time, and 11 holidays.
  • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
  • 50% rent discount available at any AIR Community (a rental application is required, and certain exclusions apply).
  • 401(k) plan with employer contribution.
  • Paid parental leave of up to 16 weeks.
  • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
  • 15 hours of paid time annually for community service.
  • Commuter benefits and pet insurance.
  • Consumer discounts on various products and services.
  • Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know
Application Deadline: The initial deadline for applications is Sunday, September 14th. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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