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Service Operations Support Jobs in Colorado (NOW HIRING)

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Network Engineer, Operations & Support

Denver, CO · On-site

$162K/yr

... Services (ENS) Operations organization. In this role, you will lead initiatives to improve ... Network Engineer, Operations & Support Responsibilities: * Be a key Subject Matter Expert in ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Colorado are hiring for Service Operations Support jobs?

Cities in Colorado with the most Service Operations Support job openings:

Service Operations Support jobs near you

Operations Support Specialist I

Greenwood Village, CO • On-site

Bellco
See more jobs at Bellcoexternal

$52K - $69K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Application deadline is 5 days after the date the role was posted.
Thank you for your interest in Bellco Credit Union! We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You're a part of something more at Bellco-a place you can be proud of.
Function Description: The Operations Support Specialist I is responsible for ensuring the proper application of principles and practices of paper and electronic records maintenance and archiving. Responsible for records maintenance, protection and retrieval of the credit union's documents. Responsible for accurately scanning and indexing all documents. Research documentation needed for internal and external member requests, summons, subpoenas, etc. Complete Member Connect requests. Process account deposits, loan payments, and withdrawals, as well as fee processing in accordance with SLAs set within the department. Assist in monitoring and administering the records management program.
Reports to: Supervisor - Operations Support
Supervisory or Managerial Responsibility: None
Contacts: Frequent contact with other credit union employees, S3 employees and some contact with service personnel.
Minimum Qualifications
Education:
High School Diploma or equivalent.
Work Experience:
Six months' experience in general office support or records management or six months of experience with Bellco Credit Union in lieu of records experience.
Special Training, Certification or Licensure
None
Work Environment and Conditions:
Office environment
Frequent lifting (up to 30 pounds), bending, standing, and sitting
Essential Responsibilities:

  • Demonstrates Bellco's Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
  • Research, analyze, and resolve cView requests as requested by members, Bellco employees, or S3 employees.
  • Complete mailed in deposits, loan payments, and withdrawals.
  • Scan daily incoming mail to appropriate imaging application for S3 retrieval.
  • Scan and/or upload daily incoming loan documents, member documents and branch documents.
  • Process research associated with summons, subpoenas, etc. in a timely manner.
  • Complete Card Stock requests from branches; assist with monthly audit as needed.
  • Review branch balancing report for accuracy and report discrepancies.
  • Sort and file both Branch and ATM batch checks; shred according to established guidelines.
  • Proactively support corporate and departmental goals.
  • Performs other related duties as assigned by management.
Skills: Manual dexterity to input data on a keyboard, Visual ability to interpret data, Communicate effectively in person, and in writing to all levels of employees in the credit union and S3, Deductive reasoning skills, Extreme attention to detail to minimize risk with member and credit union data, Ability to tactfully question or actively listen to employees in person or on the telephone to determine specific needs, Ability to perform mathematical calculations with speed and accuracy, Ability to multi task and perform with frequent interruptions.
Core Responsibilities:
  • Be available to work as scheduled and report to work on time.
  • Be willing to accept supervision and work well with others.
  • Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
  • Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
  • Adheres to safe working practices and always follows all organizational safety policies and procedures.
  • Demonstrates compliance with all state, federal and all other regulatory agency requirements.
  • Ensure strict confidentiality of all records and PII.

Core Values:
BE ETHICAL AND DEMONSTRATE INTEGRITY: Treat others with respect, dignity and" tough love." It's about character and influence, not about a title. Be honest and direct. Challenge ourselves and each other to reach our full potential.
BE ACCOUNTABLE: Lead by example. You are the reflection of how you show up. Set realistic expectations. Make good business decisions. Meet commitments. Learn from mistakes.
EMBRACE CHANGE: Develop the individual, improve the team, grow the institution.Encourage and reward creative solutions. Ask impactful organizational questionsIdentify the problem to be solved and the desired outcome.Engage others. Believe in what's possible.
APPRECIATE THE MEMBER: Achieve and retain trusted, valued relationships with members.Listen and identify needs.Prioritize the member experience. Maintain a high level of member satisfaction. Serve the member with pride.
ACHIEVE SUCCESS TOGETHER: Strive for Flawless Execution. Not for the sake of numbers, but for a sense of pride in a job well done. Success favors the prepared. Consistently plan, coach and grow to master our roles. Celebrate our success.
Act Nice Behaviors:
Accept mutual accountability when things go wrong
Acknowledge others' efforts and thank them
Avoid jumping to conclusions
Be honest, direct, and civil with no hidden agendas
Communicate with others face to face whenever possible
Empathize with others by putting yourself in their shoes
Establish and build relationships into trusted partnerships
Forget the past and avoid holding grudges
Hear individuals out by actively listening to them
Protect and build up each other's self-esteem
Recognize and reinforce others' positive actions
Respect each other's priorities and personal space
Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401 (k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.
In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:
Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals.
Exempt branch roles may earn quarterly bonuses for production and team goals.
Exempt non-branch management roles may be eligible for an annual managerial bonus.
Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance.

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