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Service Operations Support Jobs in Toronto, ON (NOW HIRING)

Fairstone

Representative, Operations Support

Toronto, ON · Hybrid

CA$19.50/hr

Relevant experience in customer service, administrative support, operations or request processing. * Fluency in French and English is required to provide support across Canada. * Good knowledge of ...

Ratehub

Junior IT & Operations Support

Toronto, ON · Remote

CA$50K - CA$60K/yr

You will be the day-to-day hands supporting our employees, brokerage operations, SaaS platforms ... Experience in a financial services, brokerage, or regulated industry environment * Exposure to MDM ...

Zafin

AI Operations Leader

Toronto, ON

The AI Operations Leader leads the shared operations function that provides AI agent configuration ... Ensure AI agent configuration, evaluation, and knowledge support services are delivered efficiently ...

Kia America

Operations Specialist

Mississauga, ON · On-site

This role oversees the management and maintenance of technical service publications operational systems, and key support resources to ensure effective service operations across the dealer network.

Kia Canada Inc.

Operations Specialist

Mississauga, ON · On-site

This role oversees the management and maintenance of technical service publications operational systems, and key support resources to ensure effective service operations across the dealer network.

Waste Management

Operations Specialist Toronto

Toronto, ON · On-site

CA$50 - CA$60/hr

... essential services that support communities across Canada. Whether you're starting your career ... Job Summary At WM, the Operations Specialist for Collections provides advanced clerical and ...

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All JobsService Operations Support JobsService Operations Support Jobs in Toronto, ON

Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Toronto, ON as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Representative, Operations Support

Fairstone

Toronto, ON • Hybrid

CA$19.50/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Process incoming mail, administrative requests, and electronic worklists with speed, accuracy, and professionalism.

  • Update customer files and information in internal systems in accordance with established procedures.

  • Respond to requests from merchants, internal clients, and business partners using the appropriate tools.

Job description

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. With a diverse suite of products-residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending-we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

About the role:

You will support the operation of the business by managing a variety of administrative responsibilities, maintaining thorough follow-up on requests, and collaborating with internal stakeholders to ensure operational deadlines and priorities are met.

What you'll do:

  • Process incoming mail, administrative requests and electronic worklists with speed, accuracy and professionalism.
  • Update customer files and information in internal systems in accordance with established procedures.
  • Respond to requests from merchants, internal clients and business partners using the appropriate tools.
  • Conduct research, validate information and resolve discrepancies or exceptions requiring operational judgment.
  • Monitor email inboxes, prioritize requests and process files within required timelines.
  • Contribute to documentation updates, knowledge sharing and continuous process improvement.
  • Collaborate with team members to meet operational priorities and escalate unusual situations when needed.

What we're looking for:

  • High school diploma or equivalent; additional administrative training is considered an asset.
  • Relevant experience in customer service, administrative support, operations or request processing.
  • Fluency in French and English is required to provide support across Canada.
  • Good knowledge of Microsoft Office, including Word and Excel, and the ability to quickly learn new systems.
  • Strong organizational skills, attention to detail, ability to manage priorities and a collaborative mindset.

What you'll love about working here:

  • Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
  • Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
  • Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
  • Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
  • Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
  • Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
  • On-Site Fitness: Gym access at our London and Montreal offices.
  • Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
  • Family Support: Parental leave top-up program to help you during life's big moments.
  • For more information on who we are as an employer click here.

What you can expect - pay & process:

  • Expected base hourly rate of $19.50
  • This posting is for an existing vacancy within our organization.
  • Artificial intelligence may be used in parts of the recruitment process.
  • All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full timeJob Type:Permanent

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