ZipRecruiter

Log In

1

Service Operations Support Jobs in Toronto, ON (NOW HIRING)

Harry Rosen, Inc.

Operations Associate

Toronto, ON

CA$17.60 - CA$18.10/hr

Operations Team Lead Harry Rosen, Yorkdale Shopping Centre We are looking for an Operations ... Support all service desk activities and ensure the desk is clean, organized and well stocked

ASCA OFFICE SOLUTIONS INC

Be Seen First

Client Service Administrator

Vaughan, ON · On-site

Receive and prioritize copier, printer, IT, and managed services support requests * Schedule and ... Review reports with the Service Operations Manager to ensure all usage and charges are accurately ...

previous page

Showing results 41-60

All JobsService Operations Support JobsService Operations Support Jobs in Toronto, ON

Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Toronto, ON as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Lab Support Services Assistant

Pharma Medica Research Inc.

Mississauga, ON • On-site

CA$18 - CA$19/hr

Full-time

Re-posted 29 days ago

Job description

Pharma Medica Research is a full-service contract research organization specialized in conducting early-phase clinical trials in healthy volunteers, special and patient populations. We are currently looking for a Lab Support Services Assistant to join our Bioanalytical Lab in Mississauga.

The function of the Lab Support Services Assistant is to be responsible for various laboratory support services associated with the Bioanalytical lab. He/she must comply with the Standard Operating Procedures (SOPs) and Good Laboratory Practice (GLP) requirements at Pharma Medica Research Inc. (PMRI). This position reports to the Manager, Lab Operations Support and/or designate.
Duties and Responsibilities:

  • Perform sample receipt, sorting, storage, and disposal/return of all study samples and complete all associated paperwork.
  • Calibrator and QC sample storage and requests for Validations as required by laboratory staff.
  • Study Sample Requests as required by laboratory staff.
  • Maintain automated temperature monitoring system for freezers, refrigerators and drug vault including informing management of any out-of-specification occurrences.
  • Maintain a database of blank biological matrix, Calibrator/QC pool inventory and study sample inventory.
  • Ensure that the Bioanalytical Sample Accession Laboratory is stocked with adequate supplies. Inform supervisor of low inventory levels of supplies to ensure stock is replenished on a timely basis.
  • Work in a safe manner, complying with all relevant safety procedures, requirements and SOPs.
  • Other duties as required

Requirements:

  • Post-secondary education focused on lab services
  • Working experience in handling hazardous chemicals and biological waste, cleaning glassware and providing assistance to a Laboratory Supervisor.
  • Good communication skills including good English verbal and written skills.
  • Computer literate as required by the position in the use of spreadsheets.
  • Able to work both independently and as a member of a team.

If you meet the requirements of this interesting position, apply today!