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Service Operations Support Jobs in Austin, TX (NOW HIRING)

Albertsons

Service Operations Assistant

Austin, TX · On-site

Support daily front-end operations including registers, self-checkout, and service desk * Monitor customer lines and adjust staffing to ensure efficient service flow * Maintain clean, organized ...

Albertsons

Service Operations Assistant

Austin, TX · On-site

Support daily front-end operations including registers, self-checkout, and service desk * Monitor customer lines and adjust staffing to ensure efficient service flow * Maintain clean, organized ...

Albertsons

Service Operations Assistant

Austin, TX · On-site

Support daily front-end operations including registers, self-checkout, and service desk * Monitor customer lines and adjust staffing to ensure efficient service flow * Maintain clean, organized ...

Albertsons

Service Operations Assistant

Austin, TX · On-site

Support daily front-end operations including registers, self-checkout, and service desk * Monitor customer lines and adjust staffing to ensure efficient service flow * Maintain clean, organized ...

Reflex

Operations Support Manager

Austin, TX · Hybrid

Operations Support Manager About Reflex Reflex is transforming how over 15 million Americans work ... service environment * Experience managing an outsource or BPO vendor relationship is a plus

Quest Events LLC

OPERATIONS SUPPORT SPECIALIST

Austin, TX · On-site

$17 - $18/hr

Description The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in ...

Quest Events

OPERATIONS SUPPORT SPECIALIST

Austin, TX · On-site

$17 - $18/hr

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining ...

Quest Events

OPERATIONS SUPPORT SPECIALIST

Austin, TX · On-site

$17 - $18/hr

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining ...

Quest Events LLC

OPERATIONS SUPPORT SPECIALIST

Austin, TX · On-site

$17 - $18/hr

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining ...

Dunkin

Operations Support Specialist

Austin, TX · On-site

$51K - $68K/yr

Operations Support Specialist Location: Austin, TX Looking for a drivenUT Austingraduateto gain ... projects and services.Helpidentifyrisks and support mitigation strategies. * Prepare reports ...

Kone AB

Service Operations Coordinator

Austin, TX · On-site

$58K - $76K/yr

Job Duties As our "SERVICE OPERATIONS COORDINATOR, " you willprovide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice ...

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All JobsService Operations Support JobsService Operations Support Jobs in Austin, TX

Service Operations Support information

See Austin, TX salary details

$13

$25

$35

How much do service operations support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for service operations support in Austin, TX is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $31.20 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Austin, TX? For Service Operations Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Austin, TX look for? The top searched job categories for Service Operations Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Service Operations Support jobs? Cities near Austin, TX with the most Service Operations Support job openings:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Austin, TX as of June 2026, with employment types broken down into 2% As Needed, 82% Full Time, 10% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,647 per year, or $25.8 per hour.
Service Operations Assistant

Service Operations Assistant

Albertsons

Austin, TX • On-site

Full-time

Posted 7 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,139 frontline employees who took The Breakroom Quiz

72nd of 119 rated grocery stores

Job description

Position Overview
The Service Operations Assistant supports front-end store operations by ensuring efficient checkout processes, strong customer service, and compliance with company standards. This role assists in supervising front-end associates, maintaining service flow, and creating a positive, seamless shopping experience.

Key Responsibilities Front-End Operations
  • Support daily front-end operations including registers, self-checkout, and service desk
  • Monitor customer lines and adjust staffing to ensure efficient service flow
  • Maintain clean, organized checkout areas and service stations
  • Assist with cash handling, tills, and register accuracy
Customer Service
  • Deliver friendly, responsive, and professional customer service
  • Assist with transactions, returns, exchanges, and general inquiries
  • Resolve customer concerns quickly and escalate when necessary
  • Promote loyalty programs, services, and store initiatives
Team Support & Leadership
  • Assist in supervising cashiers, courtesy clerks, and front-end associates
  • Help train and onboard new employees
  • Delegate tasks and ensure completion of daily front-end responsibilities
  • Provide coaching and support to improve service and efficiency
Compliance & Accuracy
  • Ensure adherence to company policies and cash handling procedures
  • Support loss prevention by monitoring front-end activity
  • Ensure pricing accuracy and proper item scanning
  • Follow all safety and operational standards
Operational Support
  • Assist with break scheduling and shift coverage
  • Support scheduling and labor needs as directed
  • Partner with store leadership on front-end execution
  • Step in to lead in absence of the Service Operations Manager when needed
Qualifications
  • Previous cashier or front-end experience preferred
  • Strong customer service and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Leadership potential with strong communication skills
  • Basic math and cash handling knowledge
Working Conditions
  • Continuous standing, walking, and frequent customer interaction
  • Fast-paced retail environment with multitasking demands
  • Flexible schedule including evenings, weekends, and holidays
Success Measures
  • Customer wait times and checkout efficiency
  • Customer satisfaction and service quality
  • Accuracy in cash handling and transactions
  • Front-end team productivity and engagement
  • Compliance with company policies and procedures

What Albertsons employees say

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