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Service Operations Support Jobs in Austin, TX (NOW HIRING)

Reflex

Operations Support Manager

Austin, TX · Hybrid

Operations Support Manager About Reflex Reflex is transforming how over 15 million Americans work ... service environment * Experience managing an outsource or BPO vendor relationship is a plus

Quest Events LLC

OPERATIONS SUPPORT SPECIALIST

Austin, TX · On-site

$17 - $18/hr

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining ...

Quest Events

OPERATIONS SUPPORT SPECIALIST

Austin, TX · On-site

$17 - $18/hr

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining ...

Quest Events

OPERATIONS SUPPORT SPECIALIST

Austin, TX

$17 - $18/hr

The Operations Support Specialist is responsible for supporting daily operational functions within the EventWorks full-service event rental environment. This role plays a critical part in maintaining ...

Celestica

Operations Support Advisor

Austin, TX · On-site

Operations Support Advisor Job Code: ANA-OPS-SUP Direct/Indirect Indicator ... Indirect Summary The Hardware Lab Support Advisor will be a service-oriented and self-motivated ...

Kone AB

Service Operations Coordinator

Austin, TX · On-site

$58K - $76K/yr

Job Duties As our "SERVICE OPERATIONS COORDINATOR, " you willprovide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice ...

KONE

Service Operations Coordinator

Austin, TX · On-site

$58K - $76K/yr

Job Duties As our "SERVICE OPERATIONS COORDINATOR, " you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate ...

ThreePDS Inc.

Insurance Operations Support

Austin, TX · Hybrid

$24/hr

Contributes to the achievement of Operations team Service Level Agreements (SLA), Key Performance ... Support workflow management as needed, act as a liaison/point of contact for extended team.

US Navy

Aviation Operations & Support

Manchaca, TX

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsService Operations Support JobsService Operations Support Jobs in Austin, TX

Service Operations Support information

See Austin, TX salary details

$13

$25

$35

How much do service operations support jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service operations support in Austin, TX is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $31.20 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Austin, TX? For Service Operations Support jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Austin, TX look for? The top searched job categories for Service Operations Support jobs in Austin, TX are:
What cities near Austin, TX are hiring for Service Operations Support jobs? Cities near Austin, TX with the most Service Operations Support job openings:
Service Operations Support jobs near you

Manufacturing Engineer - Mission Support (Service & Repair Operations)

Saronic Technologies

Austin, TX • On-site

$68K - $93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.
Manufacturing Engineer - Mission Support (Service & Repair Operations)
Saronic Technologies is a leader in revolutionizing autonomy at sea, developing state-of-the-art autonomous surface vessels (ASVs) that enhance maritime operations for the DoD.
Job Overview
We are seeking a Manufacturing Engineer to lead the development and standardization of repair and service processes across Mission Support operations. This role is responsible for transforming complex, often variable post-production work (repairs, retrofits, and service campaigns) into structured, repeatable, and auditable processes within our manufacturing systems.
You will work closely with Field Service, Depot Operations, Quality, and Engineering to ensure repair activities are executed consistently, efficiently, and in alignment with evolving quality standards.
Responsibilities
Repair Process Development & Standardization
  • Design, develop, and implement standardized repair processes for component-level and system-level work (including retrofits, service campaigns, and major repairs)
  • Translate field and depot repair activities into structured workflows, including work instructions, routing steps, and repair travelers
  • Define and maintain repair kits, configurations, and associated BOM updates where applicable

Manufacturing Systems Integration
  • Build and maintain digital repair workflows within the MES/manufacturing system
  • Ensure all repair processes are clearly defined, traceable, and executable by technicians in a controlled environment
  • Continuously refine system-based processes to improve usability, accuracy, and execution consistency

Cross-Functional Collaboration
  • Partner closely with Field Service Representatives (FSRs), Depot teams, and Mission Support leadership to capture real-world repair needs and operational constraints
  • Collaborate with Quality Engineering to ensure repair processes support inspection points, auditability, and compliance with ISO9001 standards
  • Interface with product and test engineering teams to incorporate validated repair methods and failure insights into standardized processes

Continuous Improvement in Service Operations
  • Identify opportunities to improve repair efficiency, reduce variability, and increase repeatability across service operations
  • Support the transition of ad hoc or emergent repair activities into controlled, repeatable workflows
  • Drive process improvements that reduce turnaround time and improve execution quality without sacrificing rigor

Documentation & Compliance
  • Develop and maintain clear, controlled documentation for all repair processes
  • Ensure processes are structured to support internal audits and quality inspections
  • Contribute to the maturation of Mission Support processes in alignment with ISO9001 standards

Training & Operational Support
  • Provide guidance and training to technicians and field teams on newly developed repair processes
  • Support deployment of new or updated workflows across depot and field environments
  • Troubleshoot process gaps and iterate quickly based on operational feedback

Qualifications
  • Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or a related field
  • 5-8+ years of experience in manufacturing, production engineering, or service/repair operations for complex electromechanical systems
  • Experience developing work instructions, routings, and process documentation within an MES or ERP system
  • Strong understanding of how to translate variable, real-world work into standardized and repeatable processes
  • Experience working cross-functionally with operations, field service, and quality teams
  • Familiarity with structured quality systems (ISO9001 or similar) and audit-ready process design
  • Ability to operate in environments with both high variability (emergent repairs) and increasing standardization
  • Strong problem-solving skills with the ability to balance speed, structure, and practicality

Nice to Have
  • Experience supporting service operations, warranty programs, or post-production repair environments
  • Familiarity with diagnostics, failure analysis, or test engineering workflows (in collaboration, not ownership)
  • Exposure to maritime, robotics, or autonomous systems

Benefits:
Medical Insurance: Comprehensive health insurance plans covering a range of services
Saronic pays 100% of the premium for employees and 80% for dependents
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
Time Off: Generous PTO and Holidays
Parental Leave: Paid maternity and paternity leave to support new parents
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Retirement Plan: 401(k) plan with company match
Stock Options: Equity options to give employees a stake in the company's success
Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

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