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Service Operations Support Jobs in Austin, TX (NOW HIRING)

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

Through proactive coordination and responsive service, the role helps ensure efficient, consistent ... Fulfill support operations work orders from clinical sites, including coordinating services ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

The Support Operations Specialist provides critical administrative and operational support to the ... Through proactive coordination and responsive service, the role helps ensure efficient, consistent ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

Through proactive coordination and responsive service, the role helps ensure efficient, consistent ... Fulfill support operations work orders from clinical sites, including coordinating services ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

Support Operations Specialist The Support Operations Specialist provides critical administrative ... Through proactive coordination and responsive service, the role helps ensure efficient, consistent ...

Central Health

Support Operations Specialist

Austin, TX · On-site

$51K - $68K/yr

Through proactive coordination and responsive service, the role helps ensure efficient, consistent ... Fulfill support operations work orders from clinical sites, including coordinating services ...

Central Health

Support Operations Specialist

Austin, TX

$51K - $68K/yr

Through proactive coordination and responsive service, the role helps ensure efficient, consistent ... Fulfill support operations work orders from clinical sites, including coordinating services ...

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All JobsService Operations Support JobsService Operations Support Jobs in Austin, TX

Service Operations Support information

See Austin, TX salary details

$13

$25

$35

How much do service operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service operations support in Austin, TX is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $31.20 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities near Austin, TX are hiring for Service Operations Support jobs?

Cities near Austin, TX with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Austin, TX as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $53,647 per year, or $25.8 per hour.

Support Operations Specialist

Central Health

Austin, TX • On-site

$51K - $68K/yr

Full-time

Posted 23 days ago

Job description

Overview
The Support Operations Specialist provides critical administrative and operational support to the Infrastructure department. This versatile role supports onboarding and training coordination, manages the Infrastructure Support Operations work order system, and assists with FF&E, workspace moves, and service request fulfillment across clinical and administrative sites. The position also tracks operational data, maintains internal documentation, contributes to internal communications, and engages stakeholders during space planning efforts to gather initial requirements. Through proactive coordination and responsive service, the role helps ensure efficient, consistent, and collaborative operations across Infrastructure functions.
ON-SITE
Responsibilities
Essential Functions
  • Provide general administrative support, including scheduling, document preparation, records management, and form tracking to assist Infrastructure team operations.
  • Maintain and track operational data using logs, spreadsheets, and internal systems related to onboarding, support operations requests, equipment status, and departmental metrics.
  • Coordinate new staff onboarding by scheduling systems orientation, organizing site walkthroughs, and ensuring access to tools, procedures, and documentation.
  • Maintain departmental SOPs, training materials, and process documentation, ensuring consistency, clarity, and accessibility for team members.
  • Draft and distribute internal communications, including department-wide updates, announcements, and meeting notes.
  • Manage the Infrastructure Support Operations work order system, including entering, updating, and closing requests such as FF&E, furniture moves, and repair notifications, while coordinating with Facilities and vendors as needed.
  • Fulfill support operations work orders from clinical sites, including coordinating services, ensuring quality followthrough, and confirming completion with internal stakeholders.
  • Support departmental projects and move coordination by assisting support and logistics across Infrastructure initiatives.
  • Collaborate with Infrastructure and Communications teams to maintain and update SharePoint and intranet content, ensuring timely and accurate information is accessible to staff.
  • Support cross-functional Infrastructure needs, such as internal audits, onboarding checklists, space planning input, and documentation clean-up.
  • Assist with planning and implementing internal improvements, special initiatives, or one-time efforts supporting
  • Infrastructure's operational goals.
  • Provide cross-departmental support to ensure smooth service delivery, respond to evolving operational needs, and serve as a point of contact for non-clinical requests.
  • Support physical workspace documentation, such as inventorying equipment, capturing before/after photos of moves or setups, and updating digital records for compliance and tracking.
  • Engage with internal stakeholders during space planning efforts to gather initial requirements, document functional needs, and support communication between departments and Facilities during early planning phases.

Qualifications
MINIMUM EDUCATION: High School Diploma or equivalent t (higher degree accepted)
MINIMUM EXPERIENCE:
  • 1 year Experience providing administrative or operational support in a professional setting, with responsibilities such as internal coordination or support ticket management.

Licenses and Certifications:
  • Drivers License (Upon Hire)

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