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Service Operations Support Jobs in California (NOW HIRING)

JTS Surgical

Operations Support

Redlands, CA · On-site

Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs. * Support daily operations including picking, packing, restocking, and ...

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JTS Surgical

Operations Support

Redlands, CA · On-site

Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs. * Support daily operations including picking, packing, restocking, and ...

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Directly oversees front of house and service support functions, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met ...

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Directly oversees front of house and service support functions, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met ...

New

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Directly oversees front of house and service support functions, including but not limited to the RIV EXCEL process, establishing a cascade of accountability that ensures operational goals are met ...

New

enBio

Operations Support Specialist

Glendale, CA · On-site

$27 - $33/hr

... professional to support both procurement operations and field service coordination for our ... Coordinate field service schedules and technician assignments based on client needs, technician ...

Netpace

Operations Support Specialist

Palo Alto, CA · On-site

$60K - $81K/yr

IT Operations Support Specialist/Release Engineer Work as a member of the Production Deployment ... Devlab services and performs other miscellaneous job-related responsibilities. Minimum ...

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All JobsService Operations Support JobsService Operations Support Jobs in California

Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in California? For Service Operations Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in California look for? The top searched job categories for Service Operations Support jobs in California are:
What cities in California are hiring for Service Operations Support jobs? Cities in California with the most Service Operations Support job openings:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in California as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, 3% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Customer Service & Operations Support (BAC)

Customer Service & Operations Support (BAC)

Sprague Pest Solutions

West Sacramento, CA • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 hours ago

Job description

Job Type
Full-time
Description
Join Our Team as a Branch Administrative Coordinator!
Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!
Why You'll Love This Role:
  • Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.
  • Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
  • Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You'll Do:
  • Service & Technician Coordination:
    • Assign client tickets to technicians and assist with mapping, routing, and scheduling.
    • Handle incoming service requests via phone, email, or online portal.
    • Review daily reports, batch tickets, and ensure quality control.
  • Account & Billing Management:
    • Create and update client accounts, manage billing and invoicing, and handle collections.
    • Conduct monthly closing procedures and log service issues and requests.
  • Documentation & Compliance:
    • Ensure technician licensing is up-to-date and maintain compliance documentation.
    • Keep service binders organized and up-to-date.
  • Technical & Administrative Support:
    • Provide first-tier technical support for our logbook and customer portal.
    • Manage office supplies, equipment, and mail.
  • Branch Manager Support:
    • Assist with payroll, inventory management, and reporting.

What you'll get working here:
  • Salary: $22-26/hr to start (depending on experience) plus annual bonus
  • On-the-job training and development
  • Pride in your work and the Sprague mission
  • A supportive team environment based on family values
  • Unlimited growth opportunities, with continuing education and leadership training

Benefits :
  • Health, Vision, Dental Insurance within 30 days of hire
  • 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
  • Paid time off: Sick time available day 1, holiday and vacation time after 90 days
Ready to Make a Difference?
If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.
Apply Now and Be Part of Our Success!
Requirements
What We're Looking For:
  • Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
  • Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
  • Tech-Savvy: Comfortable with CRM systems and basic technical support.
  • Proactive Problem Solver: You anticipate needs and tackle challenges head-on.
  • Team Player: You work well with others and support your team to achieve common goals.
  • Ownership Mindset: Sees the need, takes the lead; takes pride in a job-well done.
  • Strong Communicator: Clear and direct communication; asks great questions to uncover challenges and solve-problems quickly.

Must haves for this job:
  • High school diploma or equivalent

Nice to haves for this job:
  • 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
  • 1+ year experience in account management, credit & collections

Pre-Hire Screening Requirements:
  • 5+ years Satisfactory Motor Vehicle Record
  • Criminal Background Check: Federal, State, County
  • 5-Panel Drug Screen

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description:
Position Title: Branch Administrative Coordinator - Sacramento Branch
Department: Operations
Reports to: Branch Manager
FLSA Status: Non-Exempt
EEOC Class: Administrative Support Workers
Salary: Range specific to branch, 3% annual bonus subject to annual goal
Position Summary:
The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.
Essential Duties & Responsibilities:
Service & Technician Coordination:
  • Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management.
  • Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule.
  • Answer incoming service requests by multi-line phone, email, or online portal.
  • Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed.
  • Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately.
  • Review call backs and after hours calls from clients; escalate and act on information as needed.

Account & Billing Management:
  • Create accounts and update records as new accounts are sold or modified.
  • Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements.
  • Conduct monthly closing procedures for Branch.
  • Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.

Documentation & Compliance:
  • Ensure renewal and documentation of technician licensing; create & update smart pages.
  • Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
  • File branch compliance documentation and maintain service binders.
  • Technical & Administrative Support:
  • Provide first-tier technical support for the logbook and customer portal.
  • Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries.

Branch Manager Support:
  • Payroll: Review technician timecards and communicate corrections to Branch Manager.
  • Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries.
  • Reporting: Run, manage, and deliver reports according to schedule and audience.
  • Other duties as assigned.

Job Requirements:
  • High school diploma or GED
  • Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
  • Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
  • Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
  • Ability to adapt quickly and work effectively in a fast-paced office environment
  • Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
  • Attention to detail and ability to recognize and correct errors and inconsistencies
  • Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
  • Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks

Preferred Qualifications:
  • 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers

Environment and Physical Demands:
  • Frequently sitting at a desk to operate a computer, telephone, and other office equipment
  • Constantly communicating with internal and external customers by telephone, in-person, and over email
  • Frequently walking, reaching, and/or stooping to access equipment and supplies
  • Frequently lifting up to 50lbs

Disclaimer :
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity:
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
Salary Description
$22-26 per hour plus annual bonus plan

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