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Service Operations Support Jobs in California (NOW HIRING)

PRMG

Operations Support

Corona, CA · On-site

$19/hr

Operations Support Desk Specialist The Operations Support Desk Specialist provides primary customer ... Customer Service: Deliver high-quality support by efficiently resolving policy and TRID compliance ...

Nutrien

Operations Support

Perris, CA · On-site

Operations Support Requisition ID: 33679 Location: Perris, CA, USA, 92570 Workplace Type: On-Site ... ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Nutrien

Operations Support

Perris, CA · On-site

Operations Support Requisition ID: 33679 Location: Perris, CA, USA, 92570 Workplace Type: On-Site ... services, and our business results make a positive impact on the world. Our purpose, Feeding the ...

Maersk Company Limited

Operations Support

Hayward, CA · On-site

$25 - $27/hr

Outbound Logistics Agent Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and ... Previous experience in logistics, transportation, freight forwarding, or air cargo operations ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

Reporting to the Commissioning Manager, this role ensures that service requests and operational support functions are executed safely, efficiently, and in accordance with company standards. Key ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

Reporting to the Commissioning Manager, this role ensures that service requests and operational support functions are executed safely, efficiently, and in accordance with company standards. Key ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in California are hiring for Service Operations Support jobs?

Cities in California with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in California as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Senior Specialist - Self-Service Operations & Support

Rosemead, CA • On-site

Southern California Edison (SCE)
See more jobs at Southern California Edison (SCE)external

$114K - $171K/yr

Full-time

Posted 13 days ago

Job description

Join the Clean Energy Revolution
Become a Senior Specialist - Self-Service Operations & Support at Southern California Edison (SCE) and build a better tomorrow. Join a dynamic team responsible for supporting and improving critical digital services and business operations that impact thousands of customers and employees. This role offers the opportunity to lead cross-functional initiatives, drive operational excellence, partner with technology and business stakeholders, and influence strategic decisions through data-driven insights and process optimization. The successful candidate will play a key role in ensuring operational reliability, managing complex initiatives, and delivering continuous improvements across digital platforms and services.
Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual's regular responsibilities.
As a Senior Specialist - Self-Service Operations & Support, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
  • Provides reporting on key metrics related to major programs and initiatives.
  • Develops, produces, and tracks key metrics through automated processes and KPI dashboards.
  • Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review.
  • Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits.
  • Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs.
  • Contributes to process improvement and refinement efforts of department and/or Operating Unit. Develops and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis.
  • Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications
  • Five or more years of experience in business operations analysis.

Preferred Qualifications
  • Bachelor's degree or higher in management, business, technology, engineering, data analytics, or similar field.
  • Experience supporting enterprise digital platforms, technology operations, or customer-facing business services.
  • Experience developing KPIs, dashboards, operational reporting, and executive-level presentations.
  • Experience with Agile methodologies, IT service management practices, and technology governance frameworks.
  • Utility, energy, or highly regulated industry experience.
  • Strong understanding of incident management, problem management, service delivery, and operational support processes.
  • Experience managing and influencing cross-functional stakeholders, including business, technology, and vendor teams.
  • Ability to analyze complex operational issues and drive resolution through data-driven decision making.
  • Strong project coordination, prioritization, and organizational skills in a fast-paced environment.
  • Experience leading process improvement, operational readiness, and change management initiatives.
  • Excellent written, verbal, and presentation communication skills.

Additional Information
  • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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