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Service Operations Support Jobs in California (NOW HIRING)

JTS Surgical

Operations Support

Redlands, CA · On-site

Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs. * Support daily operations including picking, packing, restocking, and ...

Hertz

Service Operations Manager

Mountain View, CA · On-site

$90K/yr

Support launch readiness activities, scaling plans, and operational performance reviews. What We're Looking For: * 7+ years of experience in automotive service management, fleet maintenance, or ...

Hertz

Service Operations Manager

Mountain View, CA · On-site

$90K/yr

Support launch readiness activities, scaling plans, and operational performance reviews. What We're Looking For: * 7+ years of experience in automotive service management, fleet maintenance, or ...

Ultimate LLC

Operations Support Specialist

Pasadena, CA

$56K - $75K/yr

We are seeking an experienced Operations Support Specialist to join our team in Pasadena, CA. This ... Minimum of 3-5 years of experience in banking or financial services, with a focus on account ...

New

Netpace

Operations Support Specialist

Palo Alto, CA

$60K - $81K/yr

IT Operations Support Specialist/Release Engineer Work as a member of the Production Deployment ... Devlab services and performs other miscellaneous job-related responsibilities. Minimum ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in California? For Service Operations Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in California look for? The top searched job categories for Service Operations Support jobs in California are:
What cities in California are hiring for Service Operations Support jobs? Cities in California with the most Service Operations Support job openings:
Service Operations Support jobs near you

Coordinator of Service Operations

Aquafinity

Santa Ana, CA • On-site

Full-time

Posted 24 days ago

Job description

Overview

Now Hiring: Service Operations Coordinator

Location: Santa Ana, CA (Onsite)
Pay: $30–$32/hour
Schedule: Full-Time | Monday–Friday

About the Role

Aquafinity is seeking a detail-oriented Service Operations Coordinator to support the daily operations of our Service Department. This role plays a critical part in ensuring service processes run efficiently by coordinating service agreements, preparing quotes, and supporting communication between field technicians and internal teams.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and wants to grow within operations or service management.

Key Responsibilities
  • Prepare and track Service Maintenance Agreement (SMA) quotes and renewals
  • Create detailed service quotes based on technician recommendations and scope
  • Process Requests for Quotes (RFQs) from technicians and service staff
  • Maintain accurate service agreement records and documentation
  • Support technician reporting and field documentation
  • Assist with billing documentation and service follow-up
  • Coordinate activities between technicians and internal departments
  • Provide general administrative and operational support as needed
Qualifications
  • 2–3 years of experience in service coordination, operations support, quoting, or administrative roles
  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • High school diploma required; Associate degree or relevant coursework preferred
Compensation and Benefits
  • Competitive hourly pay: $30–$32/hour
  • Medical and dental benefits
  • Paid time off and paid holidays
  • 401(k) with profit-sharing
  • Consistent Monday–Friday schedule
Why Join Aquafinity

Join a growing organization where your work directly supports operational efficiency and service delivery. This role offers stability, career growth potential, and the opportunity to work alongside a supportive and collaborative team.