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Service Operations Support Jobs in Tustin, CA (NOW HIRING)

RH

Operations Support Associate

Newport Beach, CA · On-site

$29 - $33/hr

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... guests while taking great care of our equipment and facilities. YOUR RESPONSIBILITIES * Live Our ...

RH

Operations Support Associate

Newport Beach, CA

RH is seeking a Gallery Support Associate to join our team in providing world-class service to ... guests while taking great care of our equipment and facilities. YOUR RESPONSIBILITIES * Live Our ...

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All JobsService Operations Support JobsService Operations Support Jobs in Tustin, CA

Service Operations Support information

See Tustin, CA salary details

$14

$27

$37

How much do service operations support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for service operations support in Tustin, CA is $27.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $32.98 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What cities near Tustin, CA are hiring for Service Operations Support jobs? Cities near Tustin, CA with the most Service Operations Support job openings:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Tustin, CA as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,720 per year, or $27.3 per hour.

Operations Support Specialist

NFI Industries

Long Beach, CA • On-site

$22.81 - $30.41/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

NFI Industries rating

6.3

Company rating: 6.3 out of 10

NFI Industries

Based on 158 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 38,550 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 76%

    76% say their health insurance is affordable

    say their health insurance is affordable

  • 72%

    72% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 71%

    71% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 158 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Operations Support Specialist is an entry-level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and, following standard operating procedures to problem solve.
Responsibilities
Data entry:
  • Entering orders into the system according to customer standard operating procedures
  • Carrier Vetting; the setup of new carrier partners into Accellos
  • Proof of Delivery (POD) Requests for accounting or, account managers

Verification:
  • Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
  • Trouble-shooting any issues arising during the verification process
  • Escalating issues to the carrier or customer account managers in a timely manner when necessary

Appointments:
  • Setting pick-up or delivery appointments and entering them in the system
  • Requesting appointment changes as per related standard operating procedures
  • Ensuring all parties are advised of appointment times

Order tracking:
  • Contacting carriers for daily tracking of in-transit shipments and updating the system
  • Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers
  • Monitor reefer settings for temperature-controlled shipments
  • Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary

Additional Responsibilities:
  • Duties as assigned by management, this could include, but not limited to; responsibility to cross-train with other operations representatives on each other's areas of responsibility.

Qualifications
  • High school diploma or GED required. College Diploma preferred
  • 1-2 years of experience in logistics and/or customer service preferred.
  • Strong computer knowledge or willing to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW
  • Strong data entry, customer service and troubleshooting skills.
  • Exceptional conflict resolution and negotiation skills.
  • Excellent oral and written communication skills.
  • Bilingual (English, French) preferred.
  • Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed

We are excited to share the base hourly rate for this position is $22.81 -$30.41/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-94405

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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