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Service Operations Support Jobs in California (NOW HIRING)

Maersk

(Conversion) Operations Support

San Diego, CA · On-site

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics ... Support role for operations, can include administrative tasks including data entry and printing off ...

Maersk

(Conversion) Operations Support

San Diego, CA

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics ... Support role for operations, can include administrative tasks including data entry and printing off ...

Maersk

Conversion - Operations Support

Valencia, CA

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... The Operations Support is responsible for controlling freight forwarding shipments into and out of ...

Maersk

Conversion - Operations Support

Valencia, CA · On-site

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... The Operations Support is responsible for controlling freight forwarding shipments into and out of ...

Sartori

Operations Support Specialist

Crescent City, CA · On-site

$59K - $79K/yr

The Operations Support Specialist is a key connection between our customers, visitors, and team ... Customer Service Orientation - Cooperative and considerate approach to enhance the customer ...

Maersk

Conversion- Operations Support

Torrance, CA

... Service department with systematic data entry Posting production systemically. Receipt confirmation in system - (triggers financial action for some customers.) In Fulfillment operations, responsible ...

Maersk

Conversion- Operations Support

Boulevard, CA · On-site

... Service department with systematic data entry • Posting production systemically. • Receipt confirmation in system - (triggers financial action for some customers.) • In Fulfillment operations ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in California? For Service Operations Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in California look for? The top searched job categories for Service Operations Support jobs in California are:
What cities in California are hiring for Service Operations Support jobs? Cities in California with the most Service Operations Support job openings:
Service Operations Support jobs near you
Operations Support Specialist

Operations Support Specialist

GovernmentJobs.com

Bakersfield, CA • On-site

$53K - $71K/yr

Other

Medical, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Operations Support Specialist

The current vacancy is in the Development Services department.

THE POSITION: Under general supervision, provides a variety of routine to difficult administrative and operational support to various City services and programs, which may include customer service, utilization of specialized computer software, record keeping, and filing; contributes to continuous service improvement efforts; and performs related duties as assigned.

Representative Duties: Prepares correspondence, reports, charts, forms, and specialized documents related to the functions of the organizational unit to which assigned from drafts, or brief instructions, using a variety of computer software programs or preformatted documents; obtains information from customers to coordinate City services with staff; explains service requirements, fee structures, and other administrative rules to communicate services.

Minimum Qualifications: Applications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application, supplemental questionnaire and resume that they meet the below requirements: Graduation from high school or GED equivalent; AND One (1) year of recent experience in an administrative or related capacity; OR Equivalent combination of training, certification and experience which provides the capabilities to perform the described duties. Possession of a valid California class "C" driver's licenses. Must be able to pass a background check.

Examination (Weighted: 100%): Oral Appraisal Interview: June 25th, 2026 (Tentative) The method of examination may include one or more of the following: written exam; oral exam; evaluation of education, training, experience, or other qualifications as shown by the application; or by other information submitted, or by the record; questionnaires submitted to references; or any other appropriate measure of fitness. A minimum passing score of 70% is required. Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, resume, and supplemental questionnaire; otherwise, the application may be rejected. POSTMARKS will not be accepted. Resumes will NOT be accepted in lieu of COMPLETED application.

Full Summary of Benefits by Bargaining Unit: Blue & White Miscellaneous Unit, Fire Safety Unit, Police Safety Unit, Police Trainee Unit, Supervisory & Management Unit. INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the Cityweb Employee Benefits page for detailed information (rates and plan information). RETIREMENT: Benefits are provided by the City's participation in the Public Employees' Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement Info page for additional information.

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