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Service Operations Support Jobs in California (NOW HIRING)

Ultimate LLC

Operations Support Specialist

Pasadena, CA · On-site

$56K - $75K/yr

We are seeking an experienced Operations Support Specialist to join our team in Pasadena, CA. This ... Minimum of 3-5 years of experience in banking or financial services, with a focus on account ...

Maersk

(Conversion) Operations Support

San Diego, CA · On-site

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics ... Support role for operations, can include administrative tasks including data entry and printing off ...

Maersk

(Conversion) Operations Support

San Diego, CA · On-site

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics ... Support role for operations, can include administrative tasks including data entry and printing off ...

Maersk

Conversion - Operations Support

Valencia, CA · On-site

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... The Operations Support is responsible for controlling freight forwarding shipments into and out of ...

Maersk

Conversion - Operations Support

Valencia, CA · On-site

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less ... The Operations Support is responsible for controlling freight forwarding shipments into and out of ...

Maersk

Conversion- Operations Support

Boulevard, CA · On-site

... Service department with systematic data entry • Posting production systemically. • Receipt confirmation in system - (triggers financial action for some customers.) • In Fulfillment operations ...

Maersk

Conversion- Operations Support

Torrance, CA · On-site

... Service department with systematic data entry Posting production systemically. Receipt confirmation in system - (triggers financial action for some customers.) In Fulfillment operations, responsible ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in California? For Service Operations Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in California look for? The top searched job categories for Service Operations Support jobs in California are:
What cities in California are hiring for Service Operations Support jobs? Cities in California with the most Service Operations Support job openings:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in California as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, 3% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Operations Support Specialist

Operations Support Specialist

Ultimate LLC

Pasadena, CA • On-site

$56K - $75K/yr

Other

Posted 23 days ago

Job description

Job Description
We are seeking an experienced Operations Support Specialist to join our team in Pasadena, CA. This role is critical in supporting key operational functions, with a primary focus on processing Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), Trusts, and managing complex member account issues. The ideal candidate will possess advanced knowledge of these areas, along with experience in handling inactive, dormant, and deceased member accounts, as well as the legal processing of levies, garnishments, and subpoenas.
Key Responsibilities:
Certificates of Deposit (CDs) & IRAs:
Process CD and IRA account openings, renewals, and distributions, ensuring compliance with all federal and state regulations.
Maintain accurate records of CD maturities, interest rates, and customer instructions.
Provide expertise and guidance on tax reporting and required minimum distribution (RMD) calculations for IRA accounts.
Trust Accounts:
Manage the setup and maintenance of trust accounts in accordance with legal documents and regulatory requirements.
Communicate with attorneys, trustees, and beneficiaries regarding account status and documentation needs.
Inactive, Dormant, & Deceased Accounts:
Process and monitor accounts classified as inactive or dormant, ensuring adherence to escheatment rules and regulations.
Handle the disposition of accounts of deceased members, working closely with estates, heirs, and legal representatives to ensure proper distribution and closure of accounts.
Legal Processes:
Review and respond to legal requests such as levies, garnishments, and subpoenas in a timely and accurate manner.
Liaise with legal teams and external agencies to ensure compliance with court orders and government requests.
Maintain detailed records of legal documents and member communications related to these processes.
General Operational Support:
Collaborate with other departments to resolve member account issues and discrepancies.
Assist with auditing and quality control to ensure the integrity of member data and adherence to internal policies.
Provide advanced-level support for projects related to process improvement, technology updates, or regulatory changes within the operations department.
Qualifications:
Minimum of 3-5 years of experience in banking or financial services, with a focus on account operations and member services.
Advanced knowledge of processing CDs, IRAs, and Trust accounts.
Strong understanding of regulatory and compliance requirements related to deceased member accounts, inactive/dormant accounts, and escheatment laws.
Experience processing legal documents such as levies, garnishments, and subpoenas.
Exceptional attention to detail, organizational skills, and the ability to manage multiple priorities.
Strong communication skills and the ability to interact professionally with members, legal representatives, and internal stakeholders.
Proficiency in banking software and Microsoft Office Suite (Word, Excel).
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Job Reference: JN -042025-393969

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