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Service Operations Support Jobs in Ashburn, VA (NOW HIRING)

NVVA

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to ...

INADEV

Operations Support Specialist

Reston, VA · On-site

$53K - $71K/yr

Track incidents, service requests, problem reports, and operational trends using ticketing systems ... Support disaster recovery exercises, continuity of operations activities, and operational testing.

CFGI

Operations Support Manager

Washington, DC

The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing ... Support market/product operations (timesheets, utilization, invoices, chasing updates to close date ...

CFGI

Operations Support Manager

Washington, DC · On-site

The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing ... Support market/product operations (timesheets, utilization, invoices, chasing updates to close date ...

Inadev

Operations Support Specialist

Reston, VA · On-site

$85K - $95K/yr

Track incidents, service requests, problem reports, and operational trends using ticketing systems ... Support disaster recovery exercises, continuity of operations activities, and operational testing.

NVVA

Operations Support Specialist

Sterling, VA · On-site

$15 - $17/hr

This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to ...

Inadev

Operations Support Specialist

Reston, VA · On-site

$85K - $95K/yr

Track incidents, service requests, problem reports, and operational trends using ticketing systems ... Support disaster recovery exercises, continuity of operations activities, and operational testing.

Inadev

Operations Support Specialist

Reston, VA · On-site

$85K - $95K/yr

Track incidents, service requests, problem reports, and operational trends using ticketing systems ... Support disaster recovery exercises, continuity of operations activities, and operational testing.

CACI International

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... Ensure all operational reporting is completed in accordance with service level agreements and ...

CACI

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... service level agreements and program expectations Efficiently manage and prioritize reported ...

CACI International

Operations Support Specialist

Hamilton, VA · On-site

$52K - $70K/yr

Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... Ensure all operational reporting is completed in accordance with service level agreements and ...

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Service Operations Support information

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$14

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How much do service operations support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service operations support in Ashburn, VA is $26.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $32.21 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities near Ashburn, VA are hiring for Service Operations Support jobs?

Cities near Ashburn, VA with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Ashburn, VA as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,346 per year, or $26.6 per hour.

Operations Support Specialist

Sterling, VA • On-site

NVVA
See more jobs at NVVAexternal

$51K - $68K/yr

Other

Re-posted 13 days ago

Job description

Operations Support Specialist

The Operations Support Specialist plays a critical role in ensuring smooth daily operations across multiple programs, including Galaxy, Youth Academy, and Classes. This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to maintain efficiency and enhance the customer experience.

Key Responsibilities

Customer Service & Issue Resolution

  • Serve as a secondary point of contact for customer service inquiries.
  • Assist in resolving escalated customer issues in collaboration with program managers.
  • Provide clear, timely communication with customers and staff regarding program details, timelines, and updates.

Program Logistics

  • Coordinate the ordering of medals, t-shirts, and other event materials.
  • Support logistics for Galaxy, Youth Academy, and Class programs, ensuring supplies, schedules, and communications are accurate and timely.

Administrative & Financial Support

  • Manage Amilia entries, ensuring registrations are complete and accounts are updated.
  • Track and manage attendance.
  • Maintain inventory and order office supplies and customer experience items as needed.
  • Perform closing duties for merchandise.

Event & Tournament Coordination

  • Handle registrations for tournaments and ensure payment and documentation are completed on time.
  • Assist in preparing necessary materials and resources for event staff and participants.
  • Provide compliance by confirming all guests have registered their entry to the building.
  • Maintain basic sanitation and organization of the facility.

Operational Efficiency

  • Maintain records, documents, and timelines to ensure operational consistency.
  • Collaborate with program leads to proactively identify and resolve operational challenges.
  • Support initiatives to improve workflows, communication, and customer satisfaction.

Qualifications

  • Strong organizational skills and attention to detail.
  • Excellent verbal communication abilities.
  • Customer service experience with problem-solving capabilities.
  • Proficiency in office software (e.g., Google Workspace).
  • Ability to manage multiple projects and deadlines simultaneously.
  • Experience with database management is preferred.
  • Knowledge of youth sports program operations is a plus.

Work Environment

  • This role requires both office-based administrative work and on-site support for programs and events.
  • Evening or weekend availability during peak seasons.

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