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Service Operations Support Jobs in Ohio (NOW HIRING)

Diamonds Direct

Operations Support

Columbus, OH · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: * Support inventory tracking, restocking, and ...

Signet Jewelers

Operations Support

Columbus, OH · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: • Support inventory tracking, restocking, and ...

Nutrien

Operations Support

Washington Court House, OH · On-site

Operations Support Requisition ID: 33523 Location: Washington Court House, OH, USA, 43160 Workplace ... services, and our business results make a positive impact on the world. Our purpose, Feeding the ...

Nutrien

Operations Support

Washington Court House, OH · On-site

Job Title: Operations Support Requisition ID: 33523 Location: Washington Court House, OH, USA ... ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

Ahola Corporation

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at AholaThe Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

FECON

Operations Support Associate

Lebanon, OH · On-site

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Ohio are hiring for Service Operations Support jobs?

Cities in Ohio with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Ohio as of July 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Operations Support Specialist

Vista Global Holding Limited

Columbus, OH • On-site

$48K - $64K/yr

Full-time

Posted 16 days ago

Job description

Overview
Vista is the world's leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset-free services that cover all key aspects of business aviation, including guaranteed and on-demand global flight coverage, subscription and membership solutions, and trading and management services.
The Operations Support Specialist reports to the regional Head of Vista Operation Support Specialist and is a part of the overall VOSS department. The Operations Support Specialist will assist in the efficiency of the Operational Support Services function and processes by providing and maintaining:
-Aircraft administrative support services
-Systems and tools administration support services
-Operations administrative support services
-Crew administrative support services
Responsibilities
• Aircraft administrative support services:
o Assist with maintaining, renewing, and distributing aircraft documents (approvals, certificates, licences).
o Logistics support for items required onboard the aircraft; ordering and arranging required stock items.
o Support with maintaining the timely distribution of cyclical database download.
• Systems and tools administration support services:
o Assist with initial set up and maintenance for dedicated aircraft iPads.
o Support with organizing and distributing information within certain systems.
• Operations administrative support services:
o Support with maintaining validity of foreign air operator certificates and permits.
o Proactively review and support of licenses and subscriptions (databases and accesses).
o Provide timely support for aircraft phase-ins and phase-outs, including system and subscription updates.
o Support operating groups with timely data and reports.
• Crew administrative support services:
o Provide support with arranging and planning initial and recurrent training for flight crew.
o Assist with maintaining crew lifecycle within systems.
o Support with keeping track and monitoring crew documentation expiry dates.
o Consult with relevant groups in connection to pre-notifications, licence renewals and assessments of competence.
o Assist with liaising with both internal and external training providers to ensure quality standards of training.
o Support with monitoring all crew documentation to satisfy needed requirements.
o Assist with processing crew member training records and qualifications.
Required Skills and Experience
• Proven results in an administrative role or similar.
• Strong attention to detail while performing duties with a high degree of accuracy.
• Excellent verbal and written communication skills.
• Multi-tasking effectively, prioritizing appropriately, and timely completion of assigned tasks.
• Demonstrated ability to exercise good judgment with the ability to work independently and solve problems.
• Professional attitude, and ability to maintain confidentiality and discretion in handling sensitive data.
• Ability to remain organized and function well in a high-paced environment.
• Highly determined, a quick learner and able to adopt a lateral approach to problem solving
• Fluent in both written and spoken English.

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