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Service Operations Support Jobs in Ohio (NOW HIRING)

Diamonds Direct

Operations Support

Columbus, OH

$48K - $64K/yr

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Signet Jewelers

Operations Support

Columbus, OH · On-site

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Nutrien

Operations Support

Upper Sandusky, OH · On-site

Job Title: Operations Support Requisition ID: 32355 Location: Upper Sandusky, OH, USA, 43351 ... services, and our business results make a positive impact on the world. Our purpose, Feeding the ...

INHABIT IQ

Operations Support Specialist

Mason, OH

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

INHABIT

Operations Support Specialist

Mason, OH

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

Inhabit

Operations Support Specialist

Mason, OH · On-site

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

INHABIT IQ

Operations Support Specialist

Mason, OH

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

Inhabit

Operations Support Specialist

Mason, OH · On-site

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

FECON

Operations Support Associate

Lebanon, OH

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

FECON

Operations Support Associate

Lebanon, OH · On-site

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Ohio? For Service Operations Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Ohio look for? The top searched job categories for Service Operations Support jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Support jobs? Cities in Ohio with the most Service Operations Support job openings:
Service Operations Support jobs near you

Service Operations Support

Mechanical Optimizers, LLC

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Salary: Based on Experience

Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.


Job Description: We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.


Key Responsibilities


Scheduling and Coordination


  • Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
  • Assign service calls to technicians based on availability, skill sets, and location.
  • Manage and update service schedules, considering priorities and potential conflicts.


Customer Communication


  • Serve as the primary point of contact for customers regarding service requests and inquiries.
  • Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
  • Address customer concerns and resolve issues in a timely and professional manner.


Technical Communication


  • Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
  • Monitor technician progress and address any issues or concerns that arise.
  • Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.


Logistics and Operations


  • Manage and track service vehicles and equipment, ensuring they are available and in good working order.
  • Monitor service routes and adjust schedules as needed to optimize efficiency.
  • Order parts and supplies as needed to support service operations.


Other Potential Duties


  • Answer customer service calls and address inquiries.
  • Invoice customers for services rendered.
  • Prepare reports and track service performance metrics.
  • Assist with other administrative tasks as needed.


Skills and Qualifications


  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and work under pressure.
  • Knowledge of ComputerEase and ServiceTrade preferred.
  • Familiarity with the HVAC service industry.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.
  • Some experience in customer service or dispatch roles preferred.


Benefits

  • Profitability Bonuses
  • Paid Time Off and 9 Paid Holidays
  • 3% of Compensation 401(k) Retirement Contribution
  • Company Paid Health, Vision, and Dental Insurance for employee
  • Company Paid Life Insurance for employee
  • Company Paid Short-Term and Long-Term Disability for employee
  • Full-Time Permanent Hire Position