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Service Operations Support Jobs in Ohio (NOW HIRING)

Trak Group

Operations Support Specialist

Blue Ash, OH

$47K - $63K/yr

Operations Support Specialist Setting/Hours: 100% In-Office | 8-5 Join trak group in partnering with a growing client in Blue Ash, OH that's expanding its Shared Services team. Position Summary We ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

New

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

Ahola

Operations Support Specialist

Brecksville, OH · On-site

$48K - $65K/yr

Operations Support Specialist at Ahola The Operations Support Specialist reports to the Director of ... Research, troubleshoot, and resolve client inquiries while meeting established service expectations ...

New

stateindustrial

Operations & Support Analyst

Hebron, OH · On-site

As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal ...

Adsposure

Operations Support Specialist

Cincinnati, OH · On-site

$21 - $23/hr

... services. Adsposure has grown into a premier transit media company, helping businesses of all sizes ... Operational Support * Source, negotiate with, schedule, and maintain strong working relationships ...

EST03 INC

Operations Support Specialist

Cincinnati, OH

$21 - $23/hr

... services. Adsposure has grown into a premier transit media company, helping businesses of all sizes ... Operational Support * Source, negotiate with, schedule, and maintain strong working relationships ...

Adsposure

Operations Support Specialist

Cincinnati, OH · On-site

$20 - $23/hr

... services. Adsposure has grown into a premier transit media company, helping businesses of all sizes ... Operational Support * Source, negotiate with, schedule, and maintain strong working relationships ...

Xylem

Supervisor, Operations Support

Groveport, OH

Leads their respective shared services process team * Strong collaboration with all business ... Operational support management; autonomy to make decisions that impact divisional/department span ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What cities in Ohio are hiring for Service Operations Support jobs? Cities in Ohio with the most Service Operations Support job openings:
Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Ohio as of July 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Operations Support Role

Hyperlux Logistics LLC

Loveland, OH

$16/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Pay: $16.00 per hour

Job description:

Company Description:

Hyperlux Logistics is a fast-growing third-party logistics (3PL) provider specializing in over-the-road transportation solutions. We combine innovative technology with a people-first culture to deliver exceptional service, fostering strong partnerships between our team, customers, and carrier network to ensure reliable and efficient freight transportation.

Role Description: Operations Support - 2n Shift (12pm-10p) or 3rd shift (10pm-7am)- 40hrs/week

We are currently seeking a detail-oriented Operations Support Representative to join our team during the 2nd or 3rd shift, $16/hr. 40 hour work week. The Operations Support Representative will play a crucial role in ensuring the smooth execution and delivery of our logistics services. The ideal candidate will possess strong organizational skills, attention to detail, and a dedication to providing outstanding operational support to both internal teams and external stakeholders.

Key Responsibilities

  • Coordinate transportation and shipment activities to ensure on-time service and meet customer requirements.
  • Communicate with carriers, drivers, and customers to monitor shipment status and resolve delivery issues proactively.
  • Provide administrative and operational support to logistics and operations teams, including maintaining accurate records and documentation.
  • Collaborate with internal teams to support seamless service delivery and customer satisfaction.
  • Assist in identifying and implementing process improvements to enhance operational efficiency.

Qualifications

  • High school diploma or equivalent required.
  • Strong organizational and multitasking skills with the ability to prioritize in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Proficient in Microsoft Office Suite; logistics or transportation software experience is a plus.
  • Detail-oriented with strong problem-solving abilities and a proactive mindset.
  • Able to work independently and collaboratively within a team environment.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Ability to Commute:

  • Loveland, OH 45140 (Required)

Work Location: In person

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