ZipRecruiter

Log In

1

Service Operations Support Jobs in Ohio (NOW HIRING)

Signet Jewelers

Operations Support

Columbus, OH · On-site

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Diamonds Direct

Operations Support

Columbus, OH · On-site

$48K - $64K/yr

Support customers with merchandise pickups, service questions, and general store needs * Maintain a ... Receive stock and memo inventory created by Central Operations * Ensure proper documentation ...

Panorama Mortgage Group LLC

Operations Support

Strasburg, OH · On-site

$45K - $61K/yr

Experience in customer support or administrative roles, preferably in financial services or process-driven environments * Experience with documentation tracking, client support, or operational ...

INHABIT IQ

Operations Support Specialist

Mason, OH

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

INHABIT

Operations Support Specialist

Mason, OH · On-site

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

Inhabit

Operations Support Specialist

Mason, OH · On-site

$48K - $64K/yr

Our team members deliver best-in-class software solutions and services while fostering innovation ... The Operations Support Specialist (OSS) is responsible for managing the integration of insurance ...

FECON

Operations Support Associate

Lebanon, OH · On-site

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

Fecon

Operations Support Associate

Lebanon, OH · On-site

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

FECON

Operations Support Associate

Lebanon, OH · On-site

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

TQL

Operations Support Associate

Cincinnati, OH

$19.50/hr

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor ... Manage and resolve shipment-related escalations including breakdowns, service failures, delayed ...

next page

Showing results 1-20

All JobsService Operations Support JobsService Operations Support Jobs in Ohio

Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Ohio? For Service Operations Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Ohio look for? The top searched job categories for Service Operations Support jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Support jobs? Cities in Ohio with the most Service Operations Support job openings:
Service Operations Support jobs near you
Operations Support

Operations Support

Signet Jewelers

Columbus, OH • On-site

Full-time

Posted 25 days ago

Signet Jewelers rating

6.8

Company rating: 6.8 out of 10

Based on 292 frontline employees who took The Breakroom Quiz

18th of 28 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
Customer Experience & Store Support:
  • Deliver a consistent, high-quality in-store customer experience aligned with company service standards
  • Greet and assist walk-in customers in a professional and welcoming manner
  • Answer incoming customer calls and direct inquiries appropriately
  • Support customers with merchandise pickups, service questions, and general store needs
  • Maintain a clean, organized, and brand-aligned front-of-house environment

Repair Intake & Customer Service Execution:
  • Receive and document all customer jewelry requiring repair
  • Verify item details, condition, warranty status, and required services
  • Complete accurate and thorough repair intake forms, pictures and notes
  • Communicate repair expectations, timelines, and status updates using approved systems
  • Track repair progress to ensure timely completion
  • Safeguard customer items through proper handling, storage, and chain-of-custody procedures
  • Perform quality checks prior to repair release to ensure company standards are met

Order & Fulfillment Execution:
  • Execute Buy Online Pick Up In Store (BOPIS) and Buy Online Ship to Store (BOSS) fulfillment processes
  • Support layaway, repair, and special order execution at the store level
  • Perform quality control checks on merchandise and validate order accuracy
  • Receive stock and memo inventory created by Central Operations
  • Ensure proper documentation, system updates, and store handling of all inventory received

Inventory & Asset Stewardship:
  • Perform physical inventory counts and support inventory audits
  • Complete daily inventory tracking and reconciliation activities
  • Support warranty management and documentation processes
  • Maintain organized shop and inventory storage areas
  • Assist with ongoing inventory maintenance and shop organization
  • Remove donation merchandise from inventory in accordance with company procedures

Administrative & Operational Support:
  • Complete store-level administrative tasks required for daily operations
  • Maintain accurate logs, reports, and operational documentation
  • Order office supplies and branded materials as needed
  • Support store-level expense awareness and limited, approved purchasing
  • Follow established SOPs, operational controls, and documentation standards

Brand & Business Support:
  • Support store-level brand initiatives and approved in-store or local events as needed
  • Ensure store presentation and merchandise appearance remain aligned with brand standards
  • Communicate internal initiatives, goals, or updates as directed by leadership

Compliance & Cross-Functional Coverage:
  • Adhere to all operational procedures, safety requirements, and company policies
  • Identify and escalate inventory, repair, order, or process exceptions to leadership
  • Provide flexible operational coverage across customer service, store operations, and administrative needs
  • Partner with Central Operations to ensure alignment between store execution and centralized processes

Qualifications
Required:
  • High school diploma or equivalent
  • 1-3 months of retail, customer service, or operations support experience (or equivalent combination of education and experience)
  • Strong attention to detail and ability to follow established procedures
  • Ability to manage multiple tasks in a fast-paced retail environment
  • Basic proficiency with computer systems and Microsoft 365 tools
  • Must be able to work Saturdays

Preferred:
  • Experience in jewelry, luxury retail, or high-value merchandise environments
  • Familiarity with POS, inventory, order, or repair management systems

Key Competencies:
  • Customer & Brand Focus
  • Operational Accuracy
  • Inventory Stewardship
  • Communication & Follow-Through
  • Time Management & Organization
  • Flexibility & Adaptability

Work Environment & Physical Demands:
  • Retail environment with moderate noise levels
  • Ability to occasionally lift and/or move up to 50 pounds
  • Regular use of hands, vision, and communication skills
  • Combination of sitting, standing, walking, reaching, and occasional bending or kneeling

Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!

What Signet Jewelers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Signet Jewelers logo

About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

View All Signet Jewelers Jobs

Apply