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Service Operations Support Jobs in Ohio (NOW HIRING)

The Waterworks

Operations Support Manager

Columbus, OH · On-site

Job Type Full-time Description ABOUT HAVEN SERVICES Haven Services LLC is a multi-division home ... The Operations Support Manager provides day-to-day operational support for the 550 Schrock Road ...

Xylem

Supervisor, Operations Support

Groveport, OH · On-site

Leads their respective shared services process team * Strong collaboration with all business ... Operational support management; autonomy to make decisions that impact divisional/department span ...

Sarpi Thinktech

Operations Support Specialist

Vandalia, OH · On-site

$25 - $30/hr

Operations Support Specialist Operations Support Specialist Veolia Group is a global leader in ... Serve as a Team Service Technician for selected projects as assigned by his manager * Assist with ...

New

Pride Global

| Operations Support-OH

Columbus, OH · On-site

$48K - $64K/yr

Estate & Inheritor Services Specialist Location: Columbus, OH Department: Wealth Management Operations - Estate & Inheritor Services Employment Type: Temporary / Contract (1-year) Position Summary:

Xylem

Supervisor, Operations Support

Groveport, OH · On-site

$85 - $110/hr

Leads their respective shared services process team * Strong collaboration with all business ... Operational support management; autonomy to make decisions that impact divisional/department span ...

US Navy

Aviation Operations & Support

Kingston, OH

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Ohio are hiring for Service Operations Support jobs?

Cities in Ohio with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Ohio as of July 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Operations Support Associate

Total Quality Logistics

Cincinnati, OH • On-site

$19.50/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Total Quality Logistics rating

6.0

Company rating: 6.0 out of 10

Based on 116 frontline employees who took The Breakroom Quiz

328th of 365 rated logistics

Job description

General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor by ensuring overall customer satisfaction. Your expertise in issue resolution and risk management will be instrumental in upholding our commitment to delivering exceptional customer service 24/7/365.
What's in it for you:
  • Compensation starting at $19.50/hour + $2.50 shift differential
  • Comprehensive benefits package
    • Health, dental and vision coverage
    • 401(k) with company match
    • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
  • Employee referral bonuses
  • Fast-paced, high-energy work environment
  • Opportunity to develop logistics and transportation operations expertise
  • Career advancement opportunities within one of the nation's largest freight brokerage firms
  • Collaborative team environment with hands-on training and development
  • Certified Great Place to Work with 900+ lifetime workplace award wins
What you will do:
  • Manage and resolve shipment-related escalations including breakdowns, service failures, delayed deliveries, accidents, hostage freight situations and other transportation disruptions
  • Support sales teams by providing real-time operational assistance and coordinating solutions to minimize service impact
  • Monitor inbound and outbound communication flow to ensure response times and departmental service levels are consistently met
  • Investigate disputes and operational issues, identify root causes and escalate concerns appropriately while maintaining objective and professional documentation
  • Communicate effectively with internal teams, carriers and customers to provide timely updates and resolution plans
  • Prioritize multiple urgent requests simultaneously in a high-volume, fast-paced environment
  • Maintain accurate shipment records and updates within TQL's transportation management systems
  • Identify trends, recurring issues and process improvement opportunities to help strengthen operational performance and customer satisfaction
What you need:
  • Ability to work Monday through Friday from 3pm - 12am
  • Strong verbal and written communication skills with the ability to confidently handle high-pressure situations
  • Excellent problem-solving, critical thinking and decision-making abilities
  • Highly organized with strong attention to detail and the ability to manage competing priorities
  • Self-motivated, dependable and able to work independently while collaborating across teams
  • Professional, customer-focused mindset with sound judgment and a calm demeanor
  • Ability to adapt quickly in a dynamic 24/7 operations environment
  • Previous experience in logistics, transportation, operations, customer service or another fast-paced environment preferred
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
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