ZipRecruiter

Log In

1

Service Operations Support Jobs in Ohio (NOW HIRING)

Fecon

Operations Support Associate

Lebanon, OH · On-site

Operations Support Associate Manager Title Production Control Manager FLSA Status: Non-Exempt ... We design, build, test, sell and service our equipment consisting of products such as our well ...

TQL

Operations Support Associate

Cincinnati, OH

$19.50/hr

As an Operations Support Associate at TQL, you will play a vital role in supporting our sales floor ... Manage and resolve shipment-related escalations including breakdowns, service failures, delayed ...

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

Support additional tracking, trend analysis, and reporting initiatives as business needs evolve EDUCATION & EXPERIENCE * Bachelor's degree in business, analytics, aviation, hospitality, or related ...

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

Support additional tracking, trend analysis, and reporting initiatives as business needs evolve EDUCATION & EXPERIENCE * Bachelor's degree in business, analytics, aviation, hospitality, or related ...

Flexjet

Service Operations Specialist

Cleveland, OH

Support additional tracking, trend analysis, and reporting initiatives as business needs evolve EDUCATION & EXPERIENCE * Bachelors degree in business, analytics, aviation, hospitality, or related ...

Cleveland Clinic

Food Service Operations

Canton, OH

$15 - $18.44/hr

Here, you will work alongside passionate and dedicated caregivers, receive endless support and ... When we do everything in service of our patients and caregivers, no detail gets ignored, and Mercy ...

next page

Showing results 1-20

People also search for

All JobsService Operations Support JobsService Operations Support Jobs in Ohio

Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Ohio? For Service Operations Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Ohio look for? The top searched job categories for Service Operations Support jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Support jobs? Cities in Ohio with the most Service Operations Support job openings:
Service Operations Support jobs near you
Operations Support Associate

Operations Support Associate

Fecon

Lebanon, OH • On-site

Full-time

Posted 21 days ago

Job description

Job Title: Operations Support Associate
Manager Title Production Control Manager
FLSA Status: Non-Exempt, Full-Time
FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. FECON is known for having very high-quality products and a team culture - and we are growing! We design, build, test, sell and service our equipment consisting of products such as our well-known "Bull Hog" mulchers, the Stump Ex, our high-quality FTX tractors of varying horsepower, as well as many other attachments. We offer competitive wages, full health care benefits and a continuous learning culture for those who want to grow with the company.
Job Summary:
The Operations Support Associate provides administrative and operational support to the Production Planning team by facilitating job order management, job closing, and product shipment transactions within the Enterprise Resource Planning (ERP) system. This role is critical in supporting the creation, management, and ensuring proper closing of jobs.
Job Duties/Responsibilities:
  • Creates and annotates production job packets to fulfill incoming sales orders and stocking orders.
  • Ensure proper closure of finished production jobs and properly archives associated documentation using the ERP system.
  • Assists in managing job packets and coordinating with the Production Planning team on job priorities and job creation.
  • Serves as a backup relaying shipping information to the shipping team and creating picklist for finished goods.
  • Inputs and maintains production data in scheduling software or spreadsheets.
  • Communicate with Production staff, Sales teams, and other internal teams to support timely completion of job orders.
  • Responds to internal and external inquiries in a timely and professional manner
  • Identify process inefficiencies and suggest improvements
  • Other responsibilities as assigned.

Required Skills/Abilities:
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with production scheduling software (e.g., ERP systems) is preferred.
  • Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with focus on accuracy and timeliness.
  • Ability to work independently and as part of a team

Education and Experience:
  • High school diploma or equivalent.
  • Minimum of 1-2 years of experience in ERP software and manufacturing is preferred.

Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer, with occasional visits to the production floor.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be added at any time with or without notice.
Equal Opportunity Employer/Veterans/Disabled

Apply