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Service Operations Support Jobs in Ohio (NOW HIRING)

JF Group

Service Operations Specialist

Twinsburg, OH

$22 - $25/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to ... Create SPO requests as required to support rapid first visit site restoration or timely revisit ...

JF Group

Service Operations Specialist

Twinsburg, OH · On-site

$22 - $25/hr

The Service Operations Specialist is responsible for the effective deployment of technicians to ... Create SPO requests as required to support rapid first visit site restoration or timely revisit ...

PepsiCo

Service Operations Warehouser

Columbus, OH · On-site

$24.92/hr

As a fulltime team member, you'll be supported with competitive pay, meaningful benefits, and opportunities to grow a longterm career at PepsiCo. All qualified applicants will receive consideration ...

PepsiCo

Service Operations Warehouser

Columbus, OH · On-site

$24.92/hr

As a full‑time team member, you'll be supported with competitive pay, meaningful benefits, and opportunities to grow a long‑term career at PepsiCo. All qualified applicants will receive ...

PepsiCo

Service Operations Warehouser

Columbus, OH · On-site

$24.92/hr

As a fulltime team member, you'll be supported with competitive pay, meaningful benefits, and opportunities to grow a longterm career at PepsiCo. All qualified applicants will receive consideration ...

PepsiCo

Service Operations Warehouser

Columbus, OH · On-site

$24.92/hr

As a full‑time team member, you'll be supported with competitive pay, meaningful benefits, and opportunities to grow a long‑term career at PepsiCo. All qualified applicants will receive ...

PepsiCo

Service Operations Warehouser

Columbus, OH · On-site

$24.92/hr

As a fulltime team member, you'll be supported with competitive pay, meaningful benefits, and opportunities to grow a longterm career at PepsiCo. All qualified applicants will receive consideration ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Ohio are hiring for Service Operations Support jobs?

Cities in Ohio with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Ohio as of July 2026, with employment types broken down into 76% Full Time, and 24% Contract. Highlights an 94% In-person, and 6% Remote job distribution.

Service Operations Manager

Lewis Center, OH • On-site

Wabash National Corporation
Manufacturing • 10K+ employees
Learn more about Wabash National Corporationexternal

Full-time

Posted 10 days ago

Wabash National rating

7.4

Company rating: 7.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

About the Role:
The role has the responsibility to manage the operational and fiscal activities of the shop floor operation. Plans and develops systems to improve the operating quality and efficiency of the operation. Leads staff in accordance with company policies and procedures. Coaches and develops his/her staff and employees.
Must be able to handle a wide range of roles and responsibilities across different functions of the operation. Must be able to make good decisions on working with various aspects of all operations, including materials, maintenance, and quality. Must be able to communicate with internal sales and external customers.
Your Responsibilities:
  • Responsible for all operational activities within the assigned area or facilities
  • Plans and develops systems and procedures to improve the quality and efficiency of the assigned area of responsibility
  • Analyzes and documents business processes and problems (continuous improvement). Uses Lean manufacturing principles to develop solutions to reduce or optimize operational cost.
  • Supervises staff in accordance with company policies and procedures
  • Participates in the hiring and orientation of new staff members
  • Establishes internal goals & metrics as well as meeting those provided in the assigned area of responsibility
  • Assists in the development of and work within budgets that support the annual operating plan and quarterly forecasts
  • Coaches and develops team
  • Effectively and professionally communicates with all areas within the company as well as the customer base
  • Schedules and conducts department meetings
  • Provides all business reporting in a timely manner as required
  • Other duties as assigned

Let's Talk About Your Qualifications:
  • Bachelor's Degree Preferred: Majors Desired: Business, Business Management or Engineering
  • 5-8 years of progressive leadership experience in manufacturing operations is required
  • Computer proficiency in all Windows based software
  • Working understanding of SAP
  • Knowledge of quality, logistics systems and inventory management
  • Understand business unit goals and metrics
  • Must possess the ability to effectively lead the group through change management
  • Must be able to manage multiple projects simultaneously and prioritize based on business needs
  • Safety conscious, goal oriented, results driven
  • Excellent analytical, mathematical, and problem-solving skills
  • Excellent organizational, verbal, and written communication skills
  • Strong experience in implementing/managing a Lean Manufacturing environment, working knowledge of other industry best practices in process improvement such as Six Sigma and other manufacturing skills and applications
  • Possess the ability to thrive in a fast-paced environment.
  • Must have the ability to work and participate effectively in a team environment.
  • Conduct yourself professionally in an office environment

Leadership Attributes:
At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:
  • Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
  • Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
  • Always Learn -- Strive to improve; do not quit or settle for the status quo
  • Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
  • Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!
Affirmative Action/EEO Statement:
Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.
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