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Service Operations Support Jobs in Ohio (NOW HIRING)

Cleveland Clinic

Food Service Operations

Canton, OH · On-site

$15 - $18.44/hr

Here, you will work alongside passionate and dedicated caregivers, receive endless support and ... When we do everything in service of our patients and caregivers, no detail gets ignored, and Mercy ...

CTC

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Client Operations Support Specialist

Mason, OH · On-site

$22.62/hr

Provide support to the Client Service Team to create client presentations, industry events/conferences, etc. * This will include the coordination of client visits to our facility. * Responsible for ...

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Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

Xerox

Technical Service Operations Manager

Westerville, OH

$111K - $112K/yr

Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers ... Service calls, installations, etc.) and escalation issues as needed. * Manage Client Services ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Ohio? For Service Operations Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Ohio look for? The top searched job categories for Service Operations Support jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Support jobs? Cities in Ohio with the most Service Operations Support job openings:
Service Operations Support jobs near you
Food Service Operations

Food Service Operations

Cleveland Clinic

Canton, OH • On-site

$15 - $18.44/hr

Other

Medical, Dental, Vision, Retirement

Posted 10 days ago

Cleveland Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 889 frontline employees who took The Breakroom Quiz

328th of 877 rated healthcare providers

Job description

Join Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

When we do everything in service of our patients and caregivers, no detail gets ignored, and Mercy Hospital understands that part of staying well is keeping up with nutritional needs. As a Patient Dining Associate, you will provide direct meal service to patients and visitors.

A caregiver in this position works varying hours between 6:30AM - 9:00PM. Both Full-Time and Part-Time roles are available.

A caregiver who excels in this role will:

  • Assist with food preparation, loading, heating, tray assembly and sanitation.

  • Provide food service delivery of menus and trays to patients and visitors.

  • Maintain inventory to ensure the work area is stocked with adequate and acceptable food and supplies.

  • Ensure quality in patient and visitor meal service by visiting patients after every meal delivery to ensure customer satisfaction and responding to concerns.

Minimum qualifications for the ideal future caregiver include:

  • High School Diploma or GED

  • One year of experience in a customer service environment

Preferred qualifications for the ideal future caregiver include:

  • Food service experience

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

  • Requires standing and walking for extended periods of time.

  • Must lift and carry items up to 50 lbs.

  • Ability to push service carts and maneuver tray stands.

  • Requires a high degree of dexterity to perform all job positions in the work area.

  • Ability to work in an environment with possible extreme temperature change.

  • Visual acuity with the ability to distinguish colors used in coded dating system required.

  • Hearing to normal range.

  • Exposure to chemicals for the purpose of cleaning and sanitizing.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

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