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Service Operations Support Jobs in Ohio (NOW HIRING)

Marmon

Operations Support Specialist II

Westlake, OH · On-site

$47K - $63K/yr

United Consumer Financial Services Compa As a part of the global industrial organization Marmon ... Assign specific tasks to representatives as needed to support daily operations. * Attorney & Bulk ...

Marmon

Operations Support Specialist II

Westlake, OH

$47K - $63K/yr

Assign specific tasks to representatives as needed to support daily operations. * Attorney & Bulk ... Account Administrator is responsible for any service assigned, customer refunds, pre-notes, and ...

E2 Optics

Regional Operations Support

Columbus, OH

Regional Operations Support Location US-OH-Columbus Category Field Operations Position Type ... Provide exceptional customer service to internal and external stakeholders. * Manage administrative ...

E2 Optics

Regional Operations Support

Columbus, OH

Provide critical support to regional leadership and team members by facilitating smooth operations ... Provide exceptional customer service to internal and external stakeholders. * Manage administrative ...

E2 Optics

Regional Operations Support

Columbus, OH

Provide critical support to regional leadership and team members by facilitating smooth operations ... Provide exceptional customer service to internal and external stakeholders. * Manage administrative ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
What are popular job titles related to Service Operations Support jobs in Ohio? For Service Operations Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Ohio look for? The top searched job categories for Service Operations Support jobs in Ohio are:
What cities in Ohio are hiring for Service Operations Support jobs? Cities in Ohio with the most Service Operations Support job openings:
Service Operations Support jobs near you
Multi Site Operations Support Specialist

Multi Site Operations Support Specialist

Summit Building Services

Columbus, OH

$23/hr

Full-time

Medical, PTO

Posted yesterday

Job description

Multi Site Operations Support Specialist

Summit Building Services is looking for a Multi Site Operations Support Specialist to grow with our team. You will be working 30-40 hours a week in the Covers Columbus, Zanesville, Logan, Cambridge, Marion, and the surrounding areas, with a varying evening schedule after 5pm Monday-Saturday

Pay rate $23.00 per hour and includes: PTO, health insurance, mileage reimbursement, and bonus opportunities.

You must have reliable transportation to get to and from work and be able to pass drug test and background check.

If you can pledge to keep our company ideals of character, competence and caring in mind while at work, then apply for this position. We look forward to meeting you!

Responsibilities Include:

  1. Work with employees to handle all client requests or complaints in a timely manner
  2. Supervise, train, motivate, and develop team members
  3. Provide coverage to unstaffed buildings to ensure service is completed
  4. Arrange for coverage in the event of an employee absence
  5. Perform regular inspections of buildings to ensure that specifications are being met
  6. Correct deficiencies in buildings whenever necessary
  7. Complete work tickets
  8. Send reports to Area Manager
  9. Recommendation of special project work when needed
  10. Complete ongoing education to gain competency in their position