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Service Operations Support Jobs in Monroeville, PA

Netpace

Operations Support Specialist

Pittsburgh, PA · On-site

$48K - $64K/yr

Procurement Operations Specialist The Procurement Operations Specialist is the face and voice of ... and services in the world's largest business to business trading community. They use their ...

US Navy

Aviation Operations & Support

Mars, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Mcmurray, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Manor, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Ingram, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Latrobe, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Bellevue, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Derry, PA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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All JobsService Operations Support JobsService Operations Support Jobs in Monroeville, PA

Service Operations Support information

See Monroeville, PA salary details

$13

$25

$35

How much do service operations support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service operations support in Monroeville, PA is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $31.15 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities near Monroeville, PA are hiring for Service Operations Support jobs?

Cities near Monroeville, PA with the most Service Operations Support job openings:

Service Operations Support jobs near you

Service Operations Manager

Tudi Mechanical Systems

Pittsburgh, PA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 9 days ago

Job description

The Operations Manager plays a critical leadership role within TUDI's Commercial Service team, driving operational excellence, revenue growth, and an exceptional customer experience. This position is responsible for leading service operations, developing high-performing teams, and ensuring alignment with company goals, safety standards, and best practices.
Responsibilities:
  • Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
  • Motivate, coach, and optimize the service team to consistently deliver a superior customer experience
  • Execute established business plans to meet and exceed revenue goals
  • Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
  • Work closely and effectively with department managers and cross-functional teams to ensure seamless operations and communication
  • Maintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
  • Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
  • Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
  • Manage strategic relationships with local trade schools to secure access to students and alumni
  • Promote open, collaborative communication across all levels of the organization
  • Reinforce safety standards by continually educating technicians on best practices and field safety
  • Support employee engagement and job satisfaction through coaching and thorough annual performance evaluations
  • Participate in management team meetings to help develop corporate growth strategy and address operational challenges
  • Partner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staff
  • Lead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
  • Oversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadership

Requirements
  • 5+ years of HVAC industry experience
  • Experience successfully leading a fast-paced service organization
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal communication skills
  • Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
  • Demonstrated proficiency with tasking and time management
  • Ability to self-start and motivate a team toward a common goal

Benefits
  • Competitive compensation package, including bonus incentive program
  • 100% company paid Family health insurance premiums
  • Flexible Spending Account (FSA) with employer contribution
  • 401(k) with company match & profit sharing
  • Generous vacation policy with paid holidays
  • Ongoing training and development
  • Onsite fitness facility
  • Various Employee and Family activities
  • Opportunities to give back to the Community

Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical, electrical and plumbing service contractor and trusted business partner in our defined market segment. Our ethics, strategies and business philosophies have led to consistent double-digit growth for the past 15+ years.

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