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Service Operations Support Jobs in Monroeville, PA

RSM

Operations Manager - Deal Services

Pittsburgh, PA · On-site

Support new service line, solution, technology, and process deployments by coordinating with ... Provide ongoing operational support, oversight, and process adherence for assigned Deal Services ...

New

Technical Solutions Inc

Director of Service

Pittsburgh, PA · On-site

$100K - $140K/yr

... support professional development * Foster a culture of safety, accountability, and continuous improvement * Performs other related duties as assigned. Service Operations * Oversee daily service ...

PIRTEK South Hills

Operations Manager

Carnegie, PA · On-site

$25 - $31/hr

A PIRTEK Operations Manager oversees, supports, and dispatches a team of Mobile Sales and Service Technicians when and where they are needed, ensuring customers get the high level of service ...

Novus Group

Team Leader, Food Services

Pittsburgh, PA · On-site

$30.25/hr

Daily Operations Support: Assist the Food Service Supervisor in overseeing daily department operations, ensuring high standards for patient and retail meal services. * Team Training & Mentorship:

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Service Operations Support information

See Monroeville, PA salary details

$13

$25

$35

How much do service operations support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service operations support in Monroeville, PA is $25.75, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $31.15 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities near Monroeville, PA are hiring for Service Operations Support jobs?

Cities near Monroeville, PA with the most Service Operations Support job openings:

Service Operations Support jobs near you

Spare Parts Operations Manager

Hitachi, Ltd.

Mount Pleasant, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Location:
Mount Pleasant, Pennsylvania, United States of America
Job ID:
R0137150
Date Posted:
2026-08-06
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
Spare Parts Operations Manager, North America
At Hitachi Energy, we are transforming our Spare Parts business into a strategic growth engine that drives customer success, operational excellence, and long-term value creation.
As the Spare Parts Operations Manager, North America, you will lead the strategy and execution of our regional Spare Parts Operations for the Service Business Unit. In this highly visible role, you will be responsible for delivering world-class customer experience through effective order management, inventory planning, fulfillment coordination, and end-to-end supply chain collaboration.
You will play a critical role in ensuring parts availability, improving Customer On-Time Delivery (COTD), enhancing service performance, and supporting profitable growth across North America. Support business goals in leveraging installed-base insights, market opportunities, and digital tools, you will help shape the future of our spare parts business while supporting customer uptime and grid reliability.
Working across Service Operations, SCM, Warehousing, Logistics, Engineering, Product Management, Sales, and Finance, you will influence key business decisions and help build a scalable, customer-centric organization capable of supporting one of the world's leading energy technology companies.
How You'll Make an Impact
Lead the Spare Parts Business
  • Lead the North America Spare Parts Strategy & Operations, ensuring high levels of customer satisfaction, parts availability, and Customer On-Time Delivery (COTD).
  • Execute the regional Spare Parts Growth Strategy by balancing customer service, inventory optimization, supply resilience, and profitable growth.
  • Utilize installed-base insights, demand trends, and lifecycle data to improve service performance and identify growth opportunities.
  • Support business growth through lifecycle solutions, critical spare parts programs, end-of-life strategies, and customer-focused service offerings.
  • Build, coach, and develop a high-performing team focused on customer experience, collaboration, and continuous improvement

Deliver Exceptional Customer Experience
  • Lead customer order management activities from order booking through fulfillment and delivery.
  • Ensure timely and accurate order entry, order processing, delivery commitment management, and fulfillment coordination.
  • Serve as the primary escalation point for customers regarding order status, material availability, delivery commitments, and service recovery.
  • Develop trusted customer relationships through proactive communication and reliable execution
  • Partner with Sales and Service teams to strengthen customer satisfaction and support long-term customer success.

Drive Planning, Availability, and Delivery Performance
  • Own North America Customer On-Time Delivery (COTD) performance for the Spare Parts business.
  • Lead demand forecasting, inventory planning, replenishment strategies, and fulfillment coordination activities.
  • Define inventory strategies based on criticality, service levels, installed-base requirements, and customer commitments.
  • Partner with Supply Chain team to ensure critical spare parts are available to support outages, emergency response, service agreements, and customer uptime.
  • Manage spare parts lifecycle planning, obsolescence risks, and end-of-life strategies to ensure long-term customer support.

Build Strong Cross-Functional Partnerships
  • Act as the key business interface between the Spare Parts organization and SCM Procurement teams.
  • Collaborate closely with Procurement to improve supplier performance, material availability, lead times, and sourcing effectiveness.
  • Drive escalation and recovery plans for constrained materials impacting customer deliveries.
  • Partner with Warehousing and Logistics teams to ensure seamless execution of inventory and fulfillment strategies.
  • Support field service teams with materials planning for outages, emergency response activities, and service agreements.
  • Foster a culture of accountability, collaboration, customer focus, and operational excellence.

Accelerate Digital Transformation and Continuous Improvement
  • Leverage SAP ERP and analytics tools to improve visibility, planning accuracy, and decision-making.
  • Develop and maintain KPI dashboards that drive operational and strategic performance.
  • Champion digitalization initiatives, process automation, and reporting capabilities that enhance efficiency and customer experience.
  • Use data-driven insights to identify improvement opportunities and support strategic business decisions.

Your Background
  • Bachelor's degree in engineering, Business Administration, Operations Management, SCM or a related field. Master Business Administration (MBA) is a plus.
  • 7+ years of experience in spare parts management, aftermarket services, supply chain, inventory planning, customer order management, or fulfillment operations.
  • PMP certification, desired.
  • Proven experience in managing multi-disciplinary and muti cultural teams.
  • Experience within power systems, high voltage switchgears and components & transformers products, utilities, energy, industrial equipment, manufacturing, or service organizations preferred.
  • Proven experience managing customer order fulfillment and delivery performance.
  • Strong understanding of inventory planning, forecasting, procurement, logistics, and service supply chain processes.
  • Strong proficiency with SAP (MRP, Master Data, MTO/MTS/ Service Orders, Project Cockpit,etc)
  • Strong analytical capabilities and data-driven decision-making skills.
  • Experience with Power BI or similar business intelligence tools preferred.
  • Lean Six Sigma (minimum green belt), desired.
  • Ability to travel up to 25% within North America.

Key Performance Indicators
  • Customer On-Time Delivery (COTD)
  • Customer Satisfaction
  • Revenue Growth
  • Order Cycle Time
  • Parts Availability
  • Backlog & Forecast Accuracy
  • Inventory & Working Capital Performance
  • Strategic Growth Initiative Execution

<>•
Why Join Us
  • At Hitachi Energy, you will play a key role in transforming the spare parts business into a scalable growth engine that enhances customer experience, strengthens supply chain resilience, and supports the energy transition. Working across regional and global stakeholders, you will have the opportunity to influence strategy, drive operational excellence, and create lasting value for our customers and the business.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Equal Employment Opportunity
Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals
with disabilities.
Accessibility and reasonable accommodation
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of Al and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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