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Service Operations Support Jobs in Ontario (NOW HIRING)

Lineage Logistics

Operations Support

Hamilton, ON · On-site

CA$28.82/hr

... operations to ensure effective communication and exceptional service ... This individual also liaises with the regional customer service team on the scheduling of driver ...

AMRE Supply

Area Operations Support

Windsor, ON

The Operations Support Lead will drive associate engagement, safety excellence and inventory ... service excellence, on-time service and support On-the-job training (OJT), Process Flow ...

City of Toronto

OPERATIONS SUPPORT OFFICER

Toronto, ON

CA$74K - CA$99K/yr

Parks & Recreation, Client and Business Services and Parks Planning & Strategic Initiatives ... The Operations Support Officer provides functional support at a district or unit level to the ...

LeverageTek Staffing Solutions

CA$73K - CA$122K/yr

Maintain a high level of customer service throughout all activities and representing the client ... Provide operational support to staff and follow established ITIL processes and best practices.

Td

Business Operations Support Representative

Toronto, ON

CA$45K - CA$61K/yr

Support the Manager Client Service (MCS) in functions related to overall operations and day to dayadministration * Implement effective communication of all operational,administrativeand regulatory ...

New

L3Harris Technologies

CA$29.80 - CA$39.42/hr

... to support successful outcomes and ensure smooth service delivery Continuously enhance service ... operational goals. Required Capabilities Demonstrate ability to work in a fast-paced service ...

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Service Operations Support information

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

What job makes $10,000 a month without a degree?

In service operations support roles, earning $10,000 a month typically requires extensive experience, specialized skills, or management responsibilities. While some high-level support or consulting positions can reach this income level, most such roles demand industry knowledge, certifications, or leadership duties rather than formal degrees alone.
What are popular job titles related to Service Operations Support jobs in Ontario? For Service Operations Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Service Operations Support jobs in Ontario look for? The top searched job categories for Service Operations Support jobs in Ontario are:
What cities in Ontario are hiring for Service Operations Support jobs? Cities in Ontario with the most Service Operations Support job openings:
Service Operations Support jobs near you

Operations Support

National Logistics Services

Caledon, ON • On-site

Full-time

Posted yesterday

Job description

Company Overview

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Why work for NLS?

Our people are the driving force behind our culture, and we embrace our P.I.E.C.E values every day. At NLS, you can contribute new ideas and are empowered to do so. Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

Responsibilities 

  • Prepare all department documentation.
  • Respond to all internal or client inquiries (via telephone, email, fax or in person) in a professional, polite manner.
  • Responsible for the following duties: word processing; record keeping and filing; data entry; and other activities involving general office and administrative skills
  • Ensure that all productivity reports are accurate and achieved to maintain service level standards.
  • Data entry for multiple customers.
  • Manage order flow in the warehouse management system and on the floor with the team.
  • Help coordinate and supervise the activities with their department
  • Resolve work-related problems and prepare and submit progress and other reports
  • Supporting activities on the floor as required, (RF Scan, pick, pack, Fill Active)
  • Train staff in job duties, company policies and safety procedures
  • Ensuring computer peripherals and RF scanners are working accurately and make arrangements for its maintenance if needed 

Qualifications

  • 1-2 years experience in a distribution, transportation and/or logistics environment is an asset
  • You have strong communication skills: verbal, written, listening
  • Demonstrates excellent interpersonal skills
  • As an Operations Support, you have the proven ability to encourage and motivate others in a positive manner
  • You have excellent keyboarding skills; well versed in Microsoft Outlook, Excel and Word
  • Knowledge and experience using WMS and Navigator an asset
  • Demonstrates the ability to work with multiple systems simultaneously
  • You are willing and able to lift up to 50 lbs
  • You have the ability to maneuver within the facility between departments
  • You are able and willing to work overtime as required in order to meet time-sensitive service level standards
  • Minimum High School diploma; College diploma preferred. 

*This is a new position introduced to support current business requirements.
Compensation: $17.95 –$18.96 per hour / The final agreed compensation may vary based on factors such as job-related knowledge, skills and experience.

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.

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