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Service Operations Support Jobs in Ontario (NOW HIRING)

DEX Imaging

Copier Service Manager

Field, ON · On-site

Salt Lake City, UT Region Supported: Salt Lake City and surrounding market DEX Imaging is seeking an experienced Service Manager to lead and support service operations in the Salt Lake City, Utah ...

Intelcom

Operations Coordinator

Thunder Bay, ON · On-site

CA$21.10 - CA$23.43/hr

Support andassistshipping, receiving, dispatching, and inventory management * Support and ... Process customer service email requests * Other duties as assigned Work Environment: Fast-paced ...

Intelcom

Operations Coordinator

Belleville, ON · On-site

CA$2.1K - CA$2.3K/wk

Support andassistshipping, receiving, dispatching, and inventory management * Support and ... Process customer service email requests * Other duties as assigned Work Environment: Fast-paced ...

Intelcom

Operations Coordinator

Huntsville, ON · On-site

CA$21.10 - CA$23.43/hr

Support andassistshipping, receiving, dispatching, and inventory management * Support and ... Process customer service email requests * Other duties as assigned Why Join Intelcom | Dragonfly?

Td

TDS Operations Analyst II

Toronto, ON · On-site

CA$59K - CA$84K/yr

As part of TD Securities, Global Operations and Business Services, Corporate Lending Operations is dedicated to providing outstanding service as we support lending and administrative activities for ...

New Flyer

Service Centre Manager

Brampton, ON · On-site

The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities ...

New Flyer

Service Centre Manager

Brampton, ON · On-site

The Service Centre Manager will provide leadership for service operations, customer support, safety, employee engagement, and operational performance while partnering closely with Service, Facilities ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

In this role, you will help keep sales processes moving by supporting deal-related requests, managing activity through the Sales Operations Support Services queue, preparing meeting agendas ...

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All JobsService Operations Support JobsService Operations Support Jobs in Ontario

Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Ontario are hiring for Service Operations Support jobs?

Cities in Ontario with the most Service Operations Support job openings:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in Ontario as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Copier Service Manager

DEX Imaging

Field, ON • On-site

Full-time

Posted 7 days ago

DEX Imaging rating

4.9

Company rating: 4.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

627th of 739 rated retailers

Job description

Description DEX Imaging - Service Manager - Salt Lake City, UT

Location: Salt Lake City, UT
Region Supported: Salt Lake City and surrounding market

DEX Imaging is seeking an experienced Service Manager to lead and support service operations in the Salt Lake City, Utah market. This role is responsible for driving service performance, developing technicians, supporting customers, and ensuring consistent operational standards across the local service organization.

If you are an experienced leader within the copier, imaging, office technology, or technical field service industry who enjoys building strong teams and delivering an exceptional customer experience, this is an opportunity to make a direct impact within a growing organization.

Position Overview

The Service Manager is responsible for the day-to-day leadership and performance of the service team in the Salt Lake City market. This leader works closely with technicians, operations, sales, and regional leadership to ensure customers receive timely, high-quality service while maintaining strong productivity and operational standards.

The ideal candidate is a hands-on leader who can balance team development, customer satisfaction, performance management, and business needs.

Key Responsibilities

  • Lead and oversee day-to-day service operations within the Salt Lake City market

  • Manage, coach, develop, and support field service technicians

  • Ensure compliance with DEX corporate policies, procedures, and performance standards

  • Monitor service performance, productivity, response times, and other key service metrics

  • Maintain appropriate staffing levels based on customer demand and productivity expectations

  • Recruit, train, develop, and retain high-performing service technicians

  • Conduct performance coaching, evaluations, and corrective actions when necessary

  • Support technicians with complex service issues and customer escalations

  • Identify opportunities to improve service processes, efficiency, and customer satisfaction

  • Champion a customer-first service culture and personally assist with escalated customer concerns when needed

  • Partner closely with sales, operations, logistics, parts, and administrative teams

  • Support equipment installations, shop operations, and other service-related functions as needed

  • Help develop future leaders and strengthen the service organization

  • Maintain consistent communication with regional leadership regarding staffing, performance, customer needs, and operational challenges

Qualifications & Experience

  • Proven leadership experience in copier, imaging, office technology, or technical field service operations

  • Previous experience managing service technicians or technical teams strongly preferred

  • Strong understanding of:

    • Service KPIs and performance metrics

    • Workforce planning

    • Technician productivity

    • Customer service and escalation management

    • Process improvement and operational efficiency

  • Strong leadership skills with the ability to coach, mentor, and develop employees

  • Excellent communication, conflict-resolution, and decision-making abilities

  • Ability to manage multiple priorities in a fast-paced service environment

  • Ability and willingness to travel within the Salt Lake City market and surrounding areas as business needs require

Why DEX Imaging?

DEX Imaging is one of the largest independent providers of document imaging technology in the United States, and we continue to invest in talented service leaders who can help us grow while maintaining a high level of customer service.

We offer:

  • Competitive compensation

  • Leadership growth opportunities

  • A performance-driven culture

  • In-house technical and leadership training

  • A collaborative environment where service excellence is a priority

  • The opportunity to build and develop a high-performing local service team

If you are ready to lead a service organization, develop great technicians, and help deliver an outstanding customer experience, we encourage you to apply.

**Join DEX Imaging and

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