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Service Operations Support Jobs (NOW HIRING)

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Signet Jewelers

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: Support inventory tracking, restocking, and ...

HKA Enterprises

Operations Support

Phoenix, AZ · On-site

The Operations Support role is responsible for assisting day to day business operations by ... HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify ...

Signet Jewelers

Operations Support

Greenville, SC · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: • Support inventory tracking, restocking, and ...

Signet Jewelers

Operations Support

Milwaukee, WI · On-site

This position supports both front-of-house and back-of-house teams to ensure exceptional operational efficiency and customer service. Essential Duties: • Support inventory tracking, restocking, and ...

Maersk

Operations Support

Portland, OR

Support Customer Service department with systematic data entry * Posting production systemically ... In Fulfillment operations, responsible for all fulfillment functions - wave production.... Etc.

Premistar

Operations Support

Woodway, TX · On-site

$46K - $61K/yr

Capstone Mechanical is seeking detail-oriented, proactive, and highly organized Operations Support ... Strong communication and customer service skills. * Ability to manage multiple priorities in a fast ...

A.P. Møller - Maersk A/S

Operations Support

Morrow, GA · On-site

$25/hr

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update ...

A.P. Møller - Maersk A/S

Operations Support

Joppa, MD · On-site

$21 - $22/hr

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update ...

Nutrien

Operations Support

Corvallis, OR · On-site

Operations Support Requisition ID: 33470 Location: Corvallis, OR, USA, 97333 Workplace Type: On ... ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Nutrien

Operations Support

Salem, OR · On-site

Operations Support Requisition ID: 31927 Location: Salem, OR, USA, 97301 Workplace Type: On-Site ... ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Nutrien

Operations Support

Washington Court House, OH · On-site

Operations Support Requisition ID: 33523 Location: Washington Court House, OH, USA, 43160 Workplace ... services, and our business results make a positive impact on the world. Our purpose, Feeding the ...

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Service Operations Support information

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$13

$26

$36

How much do service operations support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities are hiring for Service Operations Support jobs?

Cities with the most Service Operations Support job openings:

What states have the most Service Operations Support jobs?

States with the most job openings for Service Operations Support jobs include:

Service Operations Support jobs near you
Infographic showing various Service Operations Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,123 per year, or $26 per hour.

Service Operations Assistant

Albertsons

Frisco, TX • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 7 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,160 frontline employees who took The Breakroom Quiz

65th of 123 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.


Position Summary

The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development, and daily store execution. This position helps ensure exceptional customer service, efficient checkout operations, labor productivity, and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant serves as a member of the store leadership team and assumes leadership responsibilities when assigned.

Key Responsibilities Customer Service & Store Experience
  • Promote a customer-first culture and ensure outstanding customer service throughout the store.
  • Assist in resolving customer concerns, complaints, and service recovery situations in a professional and timely manner.
  • Monitor customer service levels and support initiatives that enhance the shopping experience.
  • Ensure front-end areas remain clean, organized, and welcoming.
  • Serve as a role model for customer engagement and service excellence.
Front-End Operations
  • Assist in overseeing cashiering, courtesy clerk, self-checkout, and customer service desk operations.
  • Support efficient customer flow and minimize checkout wait times.
  • Monitor front-end productivity and service performance throughout the day.
  • Ensure compliance with cash handling procedures, register accountability, and operational standards.
  • Assist in executing promotions, loyalty programs, and company service initiatives.
  • Help maintain coverage levels that support business needs and service goals.
Drive Up & Go Operations
  • Support daily Drive Up & Go operations to ensure timely and accurate order fulfillment.
  • Monitor order accuracy, productivity, and customer satisfaction metrics.
  • Assist with training and coaching associates on fulfillment and pickup procedures.
  • Help maintain organization and efficiency in staging and pickup areas.
  • Support growth in digital sales through operational excellence and customer satisfaction.
Leadership & Team Development
  • Provide direction, coaching, and support to front-end and service associates.
  • Assist with training, onboarding, and development of new employees.
  • Reinforce company policies, procedures, and customer service standards.
  • Promote teamwork, accountability, and a positive work environment.
  • Support leadership efforts to develop future leaders within the organization.
Operational Support
  • Assist with labor deployment, productivity monitoring, and scheduling support.
  • Help ensure operational readiness for promotions, holidays, and special events.
  • Monitor department conditions and identify opportunities for process improvement.
  • Support cash office procedures and operational compliance as assigned.
  • Communicate operational priorities and expectations effectively to associates.
Safety & Compliance
  • Promote a safe working environment for associates and customers.
  • Ensure compliance with company policies, procedures, and safety standards.
  • Assist with incident reporting and follow-up procedures.
  • Support completion of required training and compliance programs.
  • Maintain confidentiality of customer, associate, and company information.
Store Leadership Support
  • Serve as manager-in-charge when assigned.
  • Support store leadership in achieving operational and customer service goals.
  • Participate in store meetings, training sessions, and planning activities.
  • Assist with execution of company initiatives and strategic priorities.
  • Foster collaboration among departments to improve store performance and customer satisfaction.
Minimum Qualifications
  • High school diploma or equivalent.
  • Previous retail, customer service, or grocery experience preferred.
  • Previous leadership or supervisory experience preferred.
  • Strong customer service and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong organizational, problem-solving, and decision-making abilities.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to bend, stoop, reach, kneel, and perform repetitive motions throughout the workday.
  • Ability to lift and carry up to 50 pounds regularly and heavier loads with assistance when necessary.
  • Ability to move throughout all areas of the store safely and efficiently.
  • Ability to work in a dynamic environment with changing priorities.
Desired Competencies
  • Customer focus
  • Leadership and team development
  • Front-end operations knowledge
  • Drive Up & Go operations
  • Communication and interpersonal skills
  • Labor and productivity awareness
  • Problem-solving and decision-making
  • Organization and attention to detail
  • Accountability and dependability
  • Adaptability and teamwork

The Service Operations Assistant plays a vital role in supporting customer satisfaction, front-end excellence, and digital fulfillment operations by helping lead associates, maintaining service standards, supporting operational efficiency, and contributing to the overall success of the store.

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values

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