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Uline

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

ULINE

Operations Analyst - Customer Service

Gurnee, IL · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

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How much do service operations analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations analyst?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

What are some common challenges faced by service operations analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is a service operations analyst entry level?

A service operations analyst role can be entry level or require several years of experience, depending on the company and specific job requirements. Entry-level positions typically require basic knowledge of operations, data analysis, and relevant tools like Excel or CRM systems, while more advanced roles may need prior experience or certifications. It's important to review individual job postings for specific qualification requirements.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like service management software and data analysis platforms.
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Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Service Operations Analyst

Bassett Mechanical

Kaukauna, WI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Bassett Mechanical rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

28th of 283 rated repair and maintenance companies

Job description

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team. 

Position Purpose

Provide administrative and operational support to Service Operations and Refrigeration Service Sales through data tracking, reporting, and contract coordination. This role focuses on maintaining accurate records, assisting with performance reporting, and supporting day-to-day service activities.

The position helps ensure data accuracy, timely follow-up, and adherence to departmental, company, and ISO procedures, while supporting effective communication between teams and maintaining a high level of customer service.

Position Responsibilities

  • Data Tracking & Reporting Support
    • Compile and distribute agreement performance reports, highlighting basic metric exceptions for leadership review.
    • Assist in tracking and updating technician findings, tasking changes, and notes to ensure accurate data entry.
    • Support identification of underperforming agreements by gathering data and preparing reports for review.
    • Review project and agreement status reports and escalate discrepancies or concerns to Service Managers.
    • Maintain and update manpower planning reports to support scheduling and resource visibility.
    • Track and document customer interactions, meetings, and follow-up actions.
  • Administrative & Operational Support
    • Assist Service Managers in addressing customer concerns by organizing information and supporting communication efforts.
    • Schedule customer meetings and internal check-ins as needed.
    • Perform warranty follow-up using QAF documentation to ensure proper tracking.
    • Maintain tracking logs for tools, inspections, technician physicals, fit testing, and training requirements.
    • Support compliance tracking for safety and hazardous response equipment.
    • Manage administrative aspects of the Quick Quote process, including data entry and status follow-up.
  • Contract Administration Support
    • Prepare renewal spreadsheets and assist with documentation for customer renewal meetings.
    • Support monthly renewal checklist reviews with Service Managers.
    • Help maintain maintenance agreements and tasking schedules to ensure accuracy and completeness.
    • Enter and update agreement tasking schedules in internal systems.
    • Request and track customer purchase orders for PM agreements.
    • Assist in coordinating subcontractor work and distributing reports (e.g., oil analysis, vibration reports).
    • Maintain compliance documentation, including Safety Relief Valves, NH3 Sensor Calibrations, and related records.
    • Support setup of new agreements, including data entry and checklist tracking.
  • Project & Coordination Support
    • Assist with adding new project equipment to maintenance agreements in coordination with Service Sales and Service Managers.
    • Help ensure project-related data is accurately entered and tracked within systems.

Skills, Knowledge & Abilities

  • High school diploma required; additional administrative or technical training preferred.
  • Strong organizational and administrative skills with attention to detail.
  • Ability to work with data, track metrics, and identify basic discrepancies.
  • Good communication skills with the ability to share information clearly and professionally.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Customer service mindset with a team-oriented approach.
  • Experience in construction, HVAC, or refrigeration environments is a plus.

Direct Reports

  • None
Employment Type: FULL_TIME

What Bassett Mechanical employees say

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Hours and flexibility

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