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Service Operations Analyst Jobs (NOW HIRING)

City of New York

Operations Analyst

Manhattan, NY · On-site

$90K - $100K/yr

DYCD Youth Services is seeking an Operations Analyst to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth ...

Adecco

Operations Analyst

Pennington, NJ · Hybrid

$23.44/hr

If Operations Analyst sounds like something you would be interested in, and you meet the ... Sponsors, Customer Service Managers, and internal teams to support payroll processing and ...

Adecco

Tax Operations Analyst

Jacksonville, FL · Hybrid

$38.48/hr

If Tax Operations Analyst sounds like something you would be interested in, and you meet the ... The ideal candidate will have experience in financial services operations and the ability to work ...

DataCT LLC

Operations Analyst

New York, NY · On-site

$90K - $100K/yr

DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service ... The Operations Analyst is a key contributor to that mission. #hc232875

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Service Operations Analyst information

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How much do service operations analyst jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like Excel, SQL, or service management software. Strong problem-solving, communication skills, and understanding of service workflows are essential for this role.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

SOC 1 (System and Organization Controls 1) is an audit report type used to evaluate internal controls over financial reporting, not a job role. Entry-level positions related to SOC 1 audits typically require some understanding of internal controls, auditing standards, and possibly relevant certifications like CPA or CISA, but the SOC 1 report itself is not an entry-level job. Job roles such as audit associate or compliance analyst may be entry level in organizations performing SOC 1 audits.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Security Operations Center (SOC) analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, often comparable to other cybersecurity roles.

How much do operations analysts get paid?

The average salary for a Service Operations Analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
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What job categories do people searching Service Operations Analyst jobs look for? The top searched job categories for Service Operations Analyst jobs are:
Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Service Operations Analyst

Service Operations Analyst

Bassett Mechanical

Wausau, WI • On-site

Full-time

Posted 17 days ago

Job description

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.
Position Purpose
Provide administrative and operational support to Service Operations and Refrigeration Service Sales through data tracking, reporting, and contract coordination. This role focuses on maintaining accurate records, assisting with performance reporting, and supporting day-to-day service activities.
The position helps ensure data accuracy, timely follow-up, and adherence to departmental, company, and ISO procedures, while supporting effective communication between teams and maintaining a high level of customer service.
Key Responsibilities
  • Data Tracking & Reporting Support
    • Compile and distribute agreement performance reports, highlighting basic metric exceptions for leadership review.
    • Assist in tracking and updating technician findings, tasking changes, and notes to ensure accurate data entry.
    • Support identification of underperforming agreements by gathering data and preparing reports for review.
    • Review project and agreement status reports and escalate discrepancies or concerns to Service Managers.
    • Maintain and update manpower planning reports to support scheduling and resource visibility.
    • Track and document customer interactions, meetings, and follow-up actions.
  • Administrative & Operational Support
    • Assist Service Managers in addressing customer concerns by organizing information and supporting communication efforts.
    • Schedule customer meetings and internal check-ins as needed.
    • Perform warranty follow-up using QAF documentation to ensure proper tracking.
    • Maintain tracking logs for tools, inspections, technician physicals, fit testing, and training requirements.
    • Support compliance tracking for safety and hazardous response equipment.
    • Manage administrative aspects of the Quick Quote process, including data entry and status follow-up.
  • Contract Administration Support
    • Prepare renewal spreadsheets and assist with documentation for customer renewal meetings.
    • Support monthly renewal checklist reviews with Service Managers.
    • Help maintain maintenance agreements and tasking schedules to ensure accuracy and completeness.
    • Enter and update agreement tasking schedules in internal systems.
    • Request and track customer purchase orders for PM agreements.
    • Assist in coordinating subcontractor work and distributing reports (e.g., oil analysis, vibration reports).
    • Maintain compliance documentation, including Safety Relief Valves, NH3 Sensor Calibrations, and related records.
    • Support setup of new agreements, including data entry and checklist tracking.
  • Project & Coordination Support
    • Assist with adding new project equipment to maintenance agreements in coordination with Service Sales and Service Managers.
    • Help ensure project-related data is accurately entered and tracked within systems.

Skills, Knowledge & Abilities
  • High school diploma required; additional administrative or technical training preferred.
  • Strong organizational and administrative skills with attention to detail.
  • Ability to work with data, track metrics, and identify basic discrepancies.
  • Good communication skills with the ability to share information clearly and professionally.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Customer service mindset with a team-oriented approach.
  • Experience in construction, HVAC, or refrigeration environments is a plus.

Direct Reports
  • None

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