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Service Operations Analyst Jobs (NOW HIRING)

LVT

Service Operations Analyst

American Fork, UT · On-site

Reporting to the Sr. Director of Strategy & Operations, the Service Operations Analyst serves as the analytical and tactical engine of the post-sales organization. This role balances data with hands ...

City of New York

Operations Analyst

Manhattan, NY · On-site

DYCD Youth Services is seeking an Operations Analyst to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth ...

City of New York

Operations Analyst

Manhattan, NY

DYCD Youth Services is seeking an Operations Analyst to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth ...

City of New York

Operations Analyst

Manhattan, NY · On-site

$90K - $100K/yr

DYCD Youth Services is seeking an Operations Analyst to join the Youth Services Operations Team. The Youth Services Operations Team offers specialized support and guidance to the entire Youth ...

ULINE

Operations Analyst - Customer Service

Kenosha, WI · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

Sawdey Solution Services

Operations Analyst

$50K - $80K/yr

At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy ... The Operations Analyst will support various Sawdey MSD client relationships from an operational ...

Sawdey Solution Services

Operations Analyst

$50K - $80K/yr

At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy ... The Operations Analyst will support various Sawdey MSD client relationships from an operational ...

IntePros

Derivatives Operations Analyst

Pittsburgh, PA · Hybrid

... services operations, derivatives operations, settlements, or trade support. * Strong experience ... Strong analytical, problem-solving, and organizational skills. * Ability to manage multiple ...

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Service Operations Analyst information

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How much do service operations analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like service management software and data analysis platforms.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

A Service Operations Analyst role related to SOC 1 compliance typically requires some experience with IT controls, audits, or security frameworks, and is not usually considered entry level. Entry-level positions may focus on supporting roles or basic compliance tasks, but more advanced roles often require certifications like SOC 1 or related experience. Skills in auditing, risk assessment, and familiarity with industry standards are beneficial for this position.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Service Operations Analyst role can offer competitive salaries, especially with experience, certifications, and technical skills such as network monitoring and incident response. Salaries vary by industry and location but are generally considered to be above average compared to many entry-level positions.

What job makes $10,000 a month without a degree?

A Service Operations Analyst typically does not earn $10,000 a month without a degree; such high salaries are more common in roles like sales, real estate, or entrepreneurship that rely on experience, skills, and performance rather than formal education. Some specialized fields like tech sales or certain freelance consulting can reach this level through commissions and client contracts. However, most high-paying jobs require relevant experience, certifications, or skills rather than just a degree.
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Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Service Operations Analyst

LVT

American Fork, UT • On-site

Other

Posted 14 days ago

Job description

ABOUT THIS ROLE

The Service Operations team's mission is to drive the strategy, processes, and initiatives that enable LVT's Customer Experience teams to deliver a world-class experience. Reporting to the Sr. Director of Strategy & Operations, the Service Operations Analyst serves as the analytical and tactical engine of the post-sales organization. This role balances data with hands-on process engineering to ensure that all post-sales teams operate with data-backed efficiency and quality.

This particular position requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application.

ROLE RESPONSIBILITIES

  • Operational Intelligence & Advanced Analytics: Build, maintain the reporting suites that track the health of the post-sales organization. Use SQL, Excel, and BI tools to conduct predictive analyses that identify trends, anticipate future bottlenecks, and provide data-backed recommendations for system and process pivots.
  • Systems & Process Innovation: Identify friction points within the post-sales tech stack (e.g., ServiceNow, Oracle Fusion) and lead initiatives to streamline workflows. Utilize data to prove the ROI and impact of these optimizations.
  • Holistic Work Management Optimization: Drive the end-to-end optimization of work management processes across all post-sales teams and 3rd-party vendors, ensuring seamless hand-offs, clear task accountability, and high-quality service delivery.
  • People-Centric Improvement: Partner with post-sales leadership to correlate team performance data with specific process or system gaps, developing tactical solutions that empower team members to provide a world-class experience consistently.
  • System Power-User & Integration: Serve as a lead power-user for core service tools, ensuring that system configurations across the post-sales environment are optimized for both team member efficiency and granular data capture.
  • Operational Documentation: Standardize and maintain the "Service Playbook" for all post-sales functions, ensuring that operating procedures are documented, accessible, and grounded in proven, data-verified best practices.
  • Cross-Functional Collaboration: Develop strong relationships across all post-sales departments to ensure that new initiatives are practical, scalable, and embraced by the team members performing the work.

OUR IDEAL CANDIDATE

  • 3-5+ years of experience in Service Operations, Support or Field Service Operations, or a similar post-sales support environment.
  • Data-Fluent Problem Solver: Proficiency in Excel and SQL is required. Experience building automated reporting in BI tools (e.g., Tableau) and CRM/ERP native reporting engines.
  • A Process Architect: Experience in building, implementing, and simplifying complex work management workflows (e.g., second-level escalation pathing and 3rd-party vendor management) across multiple departments.
  • Systems Fluency: Hands-on engagement with work management systems (e.g., ServiceNow) and ERPs (e.g., Oracle, Acumatica).
  • Technical Proficiency: Proven ability to translate complex data sets into "Executive Summaries" that drive decision-making and justify workflow or system changes.
  • Influence & Communication: Exceptional ability to translate technical system changes and data insights into clear, actionable execution plans that team members at all levels can adopt.
  • Education: B.S. in Business Administration, Operations Management, Data Analytics, or a related field

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