ZipRecruiter

Log In

1

Service Operations Analyst Jobs (NOW HIRING)

DataCT LLC

Operations Analyst

New York, NY

$90K - $100K/yr

DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service ... The Operations Analyst is a key contributor to that mission. #hc232875

Virtru

Operations Analyst

Washington, DC · On-site +1

$110K - $130K/yr

As an Operations Analyst, you will be reporting to the VP of Customer Solutions & Engineering ... Exposure to professional services automation (PSA) tools, or project management platforms. * Prior ...

PeopleTec, Inc.

Operations Analyst

Huntsville, AL

You will collaborate closely with Combatant Command staffs, Army Service Component Commands (ASCCs ... Operational Analysis: Analyze operational data, war-game results, capability gaps, and threat ...

kgs

Operations Analyst (Mid level)

Nashville, TN · On-site

Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced Mid-Level Operations Analyst to support the operational performance, data analysis, and continuous ...

kgs

Operations Analyst (Mid level)

Nashville, TN

Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced Mid-Level Operations Analyst to support the operational performance, data analysis, and continuous ...

PeopleTec, Inc.

Operations Analyst

Huntsville, AL · On-site

You will collaborate closely with Combatant Command staffs, Army Service Component Commands (ASCCs ... Operational Analysis: Analyze operational data, war-game results, capability gaps, and threat ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsOperations JobsOperations Manager JobsService Operations Analyst Jobs

Service Operations Analyst information

See salary details

$14

$33

$56

How much do service operations analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations analyst?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

What are some common challenges faced by service operations analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is a service operations analyst entry level?

A service operations analyst role can be entry level or require several years of experience, depending on the company and specific job requirements. Entry-level positions typically require basic knowledge of operations, data analysis, and relevant tools like Excel or CRM systems, while more advanced roles may need prior experience or certifications. It's important to review individual job postings for specific qualification requirements.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like service management software and data analysis platforms.
More about Service Operations Analyst jobs

What states have the most Service Operations Analyst jobs?

States with the most job openings for Service Operations Analyst jobs include:

What job categories do people searching Service Operations Analyst jobs look for?

The top searched job categories for Service Operations Analyst jobs are:

Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Operations Analyst

Global Lending Services

Greenville, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2027***
What does it mean to be an Operations Analyst at GLS?
As an Operations Analyst, you will be responsible for identifying, researching, and recommending solutions for internal problems within the business cycle, including but not limited to the business units of Sales, Loan Originations, Customer Services, Delinquent Loan Collections, and Loss Prevention. You will be responsible for establishing credit risk decisions, strategic analysis, and process optimization.
How will you drive value within the organization as an Operations Analyst?
  • Provide improvements and modifications to business processes through analysis of risk, default probability, capacity needs, and internal cost efficiencies
  • Assist with building simulation tools for Monte Carlo Analysis
  • Utilize analytics that drive business enhancements to increase customer experience
  • Gather market research data to improve the Company's competitive position in the marketplace
  • Assist with key control processes and report administration
  • Provide support for databases and applications owned by team
  • Communicate and present analytical findings to management and senior leaders
  • Research and provide market data to maintain strong understanding of competitiveness related to key industry drivers and improve the Company's competitive position

What should you already have to be successful as an Operations Analyst?
  • Bachelor's degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer Science, Information Technology, or a related field required
  • Proficient computer skills and ability to quickly learn new computer applications as required
  • Working knowledge of SQL and/or Python preferred
  • Strong written and verbal communication skills with the ability to present ideas in a cohesive business-focused and user-friendly language
  • Internally motivated with a demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
  • Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business

Employment Requirements:
  • This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday between the hours of 8:30am-6:00pm.
  • Regular, predictable attendance is required, including overtime hours as business demands dictate
  • Evening and weekend work may be required as job duties demand
  • The position does not require travel
  • Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
  • Remain in a stationary position up to 100% of the workday
  • Constantly operate a computer and other standard office equipment

2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
As part of our hiring process, we may use automated tools or artificial intelligence technologies to assist in evaluating applications, assessing qualifications, and supporting hiring decisions. All employment decisions are ultimately reviewed in accordance with applicable laws and company policies.

What Global Lending Services employees say

Pay

Workplace

Get the full story on Breakroom

Apply