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Service Operations Analyst Jobs (NOW HIRING)

National Airlines

Operations Analyst

Orlando, FL · On-site

Operations Analyst Orlando, FL Description National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide.

National Air Cargo, Inc

Operations Analyst

Orlando, FL · On-site

Job Type Full-time Description Operations Analyst Orlando, FL Description National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air ...

Brinks

Operations Analyst

... services. Our customers include financial institutions, retailers, government agencies, mints ... Operations Analyst We're looking for a detail-oriented and commercially aware Operations Analyst to ...

Aligned Solutions

Operations Analyst

Miami, FL

Financial Services Role Overview: We are seeking a motivated and detail-oriented Operations Analyst to join our team. This full-time, in-office role is ideal for candidates with prior experience in ...

MDW Associates

Operations Analyst

Arlington, VA · Hybrid

The Operations Analyst will support the Office of the Under Secretary of War for Acquisition and ... At least 5 years of practical experience, including at least 1-2 years of recent stafflevel service.

ATC Transportation

Be Seen First

Operations Analyst

Pleasant Prairie, WI · On-site

$55K - $65K/yr

Operations Analyst We are seeking a self-driven, motivated individual to join our rapidly growing ... Our staff strives to provide the highest quality of customer services. Human Resources Accounting ...

MDW Associates

Operations Analyst

Arlington, VA · On-site

The Operations Analyst will support the Office of the Under Secretary of War for Acquisition and ... We provide Federal government clients with consulting, management services, advisory and assistance ...

Helix Water District

Operations Analyst

El Cajon, CA · On-site

$107K - $137K/yr

The Operations Analyst is a supervisory role that carries direct responsibility for leading the Operations Department's customer service and dispatch functions, while serving as the primary ...

Helix Water District

Operations Analyst

La Mesa, CA

$107K - $137K/yr

The Operations Analyst is a supervisory role that carries direct responsibility for leading the Operations Department's customer service and dispatch functions, while serving as the primary ...

Ernesta

Operations Analyst

New York, NY · On-site

Operations Analyst About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom ... Maintain carrier routing data - hub-to-zip mappings, service zone files, and coverage logic - and ...

Ernesta

Operations Analyst

New York, NY · On-site

Operations Analyst About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom ... Maintain carrier routing data - hub-to-zip mappings, service zone files, and coverage logic - and ...

Keyfactor, Inc.

Operations Analyst

Professional Services Employment Type: Full-Time Industry: Computer and Network Security About the position A developing Operations Analyst contributes to maintaining efficient workflows and ...

CREATIVE GLOBAL CONSULTING

Operations Analyst

Monitor and maintain operations workflows, ensure that processing and service level targets are met ... analyzing, and potentially creating operational reports and queries to monitor metrics associated ...

Continental Finance

Operations Analyst

Buffalo, NY · Hybrid

The Operations Analyst is responsible for supporting various business units by providing data ... Prior credit card or financial services experience a plus. Why Continental Finance? Continental ...

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Service Operations Analyst information

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How much do service operations analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like service management software and data analysis platforms.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

A Service Operations Analyst role related to SOC 1 compliance typically requires some experience with IT controls, audits, or security frameworks, and is not usually considered entry level. Entry-level positions may focus on supporting roles or basic compliance tasks, but more advanced roles often require certifications like SOC 1 or related experience. Skills in auditing, risk assessment, and familiarity with industry standards are beneficial for this position.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Service Operations Analyst role can offer competitive salaries, especially with experience, certifications, and technical skills such as network monitoring and incident response. Salaries vary by industry and location but are generally considered to be above average compared to many entry-level positions.

What job makes $10,000 a month without a degree?

A Service Operations Analyst typically does not earn $10,000 a month without a degree; such high salaries are more common in roles like sales, real estate, or entrepreneurship that rely on experience, skills, and performance rather than formal education. Some specialized fields like tech sales or certain freelance consulting can reach this level through commissions and client contracts. However, most high-paying jobs require relevant experience, certifications, or skills rather than just a degree.
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What cities are hiring for Service Operations Analyst jobs? Cities with the most Service Operations Analyst job openings:
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Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Analyst, Commercial Operations

Analyst, Commercial Operations

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL

Full-time

Posted 10 days ago

Job description

Overview

Job Purpose

ICE Data Services is seeking an exceptional and highly motivated Commercial Operations Analyst to join a fast-paced Global Commercial Operations Team.  The Commercial Operations Analyst is an integral part of the client onboarding process in the ICE Data Services operational workflow, which contributes significantly to the overall success of the business. 

In this role, the Commercial Operations Analyst will be responsible for the set-up, management, and support of the billing configurations for all services currently offered by ICE Data Services globally.  This position will liaise with Sales, Relationship Management, Finance, Legal, Corporate Systems, and the Client Onboarding team to ensure clients billing and commercial setup align with contract and service configuration.  In addition, the Commercial Operations Analyst will partner with the Sales and Relationship Management team to progress opportunities through the sales lifecycle.

Responsibilities 

  • Work with the Sales & Relationship Management teams on questions related to proposals, fee structures, and options within the billing system.
  • Assist Sales & Relationship Management teams with the Salesforce Lightning opportunity process by helping to create quality opportunities, aid in building contract schedules, ensure commercial and legal approvals are completed in a timely fashion, and contracts are delivered to clients for signature.
  • Receive, review, and translate information from client contracts and setup billing accordingly.
  • Perform invoicing quality review and check preliminary invoices for accuracy.
  • Review and approve all erosion orders.
  • Monitor and process daily workflow tickets promptly and professionally.
  • Collaborate with various business units, colleagues, and clients to resolve billing inquires and/or discrepancies.
  • Review and resolve exception reports.
  • Confirm sales commission requirements are met by reviewing opportunities for completed billing order.
  • Research and resolve credit requests with appropriate approvals as needed.
  • Assist with special projects, that includes but not limited to data cleanup, changes in systems and enhancements.
  • Create and maintain internal procedure documentation.

Knowledge and Experience

  • Bachelor's degree or equivalent work experience
  • 3+ years of experience in billing processes, client service, or finance
  • PC skills - ability to use Salesforce and Microsoft Excel.  Knowledge of Tableau and Outlook a plus
  • Tremendous interpersonal, written, and verbal communication skills
  • Excellent teamwork and collaboration skills
  • Solid customer service skills including excellent business judgment skills
  • Sound ability to multi-task in a fast-paced, time sensitive environment
  • Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings
  • Ability to work independently and as a team member

#LI-KA1

----------Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.Employment Type: FULL_TIME

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