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Service Operations Analyst Jobs (NOW HIRING)

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts ... operations analyst Preferred Interview Process Overview (High level): • Onsite/In Person ...

IntelliPro Group Inc.

Operations Analyst

Norfolk, VA · On-site

$25 - $29/hr

Operations Analyst Position Type: Contract (12 months, with possibility of extension) Schedule ... Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.

kgs

Operations Analyst (Mid level)

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced Mid-Level Operations Analyst to support the operational performance, data analysis, and continuous ...

PeopleTec, Inc.

Operations Analyst

Huntsville, AL · On-site

You will collaborate closely with Combatant Command staffs, Army Service Component Commands (ASCCs ... Operational Analysis: Analyze operational data, war-game results, capability gaps, and threat ...

New

kgs

Operations Analyst (Mid level)

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced Mid-Level Operations Analyst to support the operational performance, data analysis, and continuous ...

PeopleTec, Inc.

Operations Analyst

Huntsville, AL · On-site

You will collaborate closely with Combatant Command staffs, Army Service Component Commands (ASCCs ... Operational Analysis: Analyze operational data, war-game results, capability gaps, and threat ...

New

twoharbors

Cash Operations Analyst

Fort Mill, SC

As a Cash Operations Analyst within the loan servicing division, you will be supporting the Cash and Investor Reporting department expanding our capabilities to offer a best-in-class customer ...

Koniag, Inc.

Operations Analyst - Senior

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Services Inc., a Koniag Government Services company, is seeking a highly experienced and strategic Senior Operations Analyst to lead operational performance analysis, process improvement, and ...

The World Bank Group

Operations Analyst

Washington, DC · On-site +1

Within MIGOP, the Global Transaction Team (GTT) is a dedicated team of Operations Analysts ... services, etc.). Note that this is initially a Washington, DC-based position, however given the ...

kgs

Operations Analyst - Senior

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Services Inc., a Koniag Government Services company, is seeking a highly experienced and strategic Senior Operations Analyst to lead operational performance analysis, process improvement, and ...

Brinks

Operations Analyst

  • PTO

... services. Our customers include financial institutions, retailers, government agencies, mints ... Operations Analyst We're looking for a detail-oriented and commercially aware Operations Analyst to ...

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Service Operations Analyst information

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$14

$33

$56

How much do service operations analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations analyst?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

What are some common challenges faced by service operations analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.
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What states have the most Service Operations Analyst jobs?

States with the most job openings for Service Operations Analyst jobs include:

What job categories do people searching Service Operations Analyst jobs look for?

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Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

Operations Analyst

IntelliPro Group Inc.

Norfolk, VA • On-site

$25 - $29/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Operations Analyst
Position Type: Contract (12 months, with possibility of extension)
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
Location of assignment: 2700 CROMWELL DRIVE Norfolk, VA 23509
Pay Rate: $25/hr - $29/hr (W2)
Top Required Skills
1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels
2) Ability to work under pressure and make well thought out decisions
3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans
4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients
5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.)
What soft skill requirements do you have (team fit and personality requirements)?
• Strong communication skills both verbal and written
• Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams
High Level Project Overview:
High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
Preferred Years of Experience:
• Nice to have hands on dispatch/operations center experience
Education:
• Minimum High School Diploma/GED
Are there any specific companies/industries you'd like to see in the candidate's experience?
• Prior utilities operations center experience or 911 operations center experience as an operations analyst
Preferred Interview Process Overview (High level):
• Onsite/In Person Interview - 6 Question Interview with STAR format
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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