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Service Operations Analyst Jobs (NOW HIRING)

Ernesta

Operations Analyst

New York, NY · On-site

Operations Analyst About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom ... Maintain carrier routing data - hub-to-zip mappings, service zone files, and coverage logic - and ...

Keyfactor, Inc.

Operations Analyst

Professional Services Employment Type: Full-Time Industry: Computer and Network Security About the position A developing Operations Analyst contributes to maintaining efficient workflows and ...

CREATIVE GLOBAL CONSULTING

Operations Analyst

Monitor and maintain operations workflows, ensure that processing and service level targets are met ... analyzing, and potentially creating operational reports and queries to monitor metrics associated ...

Continental Finance

Operations Analyst

Buffalo, NY · Hybrid

The Operations Analyst is responsible for supporting various business units by providing data ... Prior credit card or financial services experience a plus. Why Continental Finance? Continental ...

IQ Fiber

Operations Analyst

Jacksonville, FL · On-site

Develop, maintain, and distribute daily, weekly, and monthly KPI reporting (e.g., installs, service tickets, churn, uptime, customer metrics) * Analyze operational performance trends and provide ...

Quantum Health

Operations Analyst

Dublin, OH · Hybrid

The Operations Analyst will provide insight and visibility into operational performance and data ... Health, vision and dental featuring our best-in-class healthcare navigation services, along with ...

IQ Fiber

Operations Analyst

Jacksonville, FL · On-site

Develop, maintain, and distribute daily, weekly, and monthly KPI reporting (e.g., installs, service tickets, churn, uptime, customer metrics) * Analyze operational performance trends and provide ...

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Service Operations Analyst information

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How much do service operations analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like service management software and data analysis platforms.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

A Service Operations Analyst role related to SOC 1 compliance typically requires some experience with IT controls, audits, or security frameworks, and is not usually considered entry level. Entry-level positions may focus on supporting roles or basic compliance tasks, but more advanced roles often require certifications like SOC 1 or related experience. Skills in auditing, risk assessment, and familiarity with industry standards are beneficial for this position.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Service Operations Analyst role can offer competitive salaries, especially with experience, certifications, and technical skills such as network monitoring and incident response. Salaries vary by industry and location but are generally considered to be above average compared to many entry-level positions.

What job makes $10,000 a month without a degree?

A Service Operations Analyst typically does not earn $10,000 a month without a degree; such high salaries are more common in roles like sales, real estate, or entrepreneurship that rely on experience, skills, and performance rather than formal education. Some specialized fields like tech sales or certain freelance consulting can reach this level through commissions and client contracts. However, most high-paying jobs require relevant experience, certifications, or skills rather than just a degree.
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Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 90% Full Time, 6% Part Time, and 3% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Operations Analyst

Operations Analyst

Dutch Ridge Consulting Group

Washington, DC • On-site

Full-time

Posted 13 days ago

Job description

Operations Analyst:

Location: Onsite, Washington, D.C.

Clearance Required: Top-Secret/SCI

The Operations Analyst performs a variety of Training Functions and Administrative duties that are necessary to run the organization efficiently.

Responsibilities:

  • Schedule and facilitate remote-based training in a virtual environment
  • Classroom training in FBI facilities, and blended learning utilizing technology
  • Create training schedules, coordinate with instructors, complete training announcements, compile applications and participant information
  • Facilitate virtual and in-person training iterations, address student questions and concerns
  • Maintain training records, training websites, conduct post-training surveys, and provide course evaluation data to instructors and unit management
  • Review and generate reports in Virtual Academy
  • Support the customer with administrative duties
  • Build and execute mission-critical training for language professionals
  • Provide day-to-day customer service communicating with Language professionals and various customers, soliciting feedback and using it to improve work products and services
  • Support the enhancement of customer service and satisfaction
  • Assist with the program's projects, to include preparing communication materials, running reports and producing surveys by effectively using facts, data, and logical arguments
  • Perform additional duties during the absence of other team members

Qualifications:

  • Knowledge and experience as a Training Coordinator (preferred)
  • High school diploma and three (3) years of general office experience. Bachelor's degree from an accredited university or college or relevant training may be substituted for experience.
  • Knowledge and experience using Microsoft Office Suite, specifically Power Point, Excel, and Word.
  • Ability to communicate orally and in writing.
  • Experience operating standard office equipment

Job Posted by ApplicantPro