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Service Operations Analyst Jobs (NOW HIRING)

MDW Associates

Operations Analyst

Arlington, VA · On-site

The Operations Analyst will support the Office of the Under Secretary of War for Acquisition and ... We provide Federal government clients with consulting, management services, advisory and assistance ...

Apply Early

CREATIVE GLOBAL CONSULTING

Operations Analyst

Monitor and maintain operations workflows, ensure that processing and service level targets are met ... analyzing, and potentially creating operational reports and queries to monitor metrics associated ...

VytlOne

Operations Analyst

Reporting to the Sr. Manager of Client Integration, the Operations Analyst will meet all service standards to ensure client satisfaction. Who We Are VytlOne is the nation's only independent, fully ...

kgs

Operations Analyst

Tampa, FL

Koniag Professional Services LLC, a Koniag Government Services company, is seeking an Operations Analyst with a TS/SCI security clearance to support KPS and our government customer at MacDill AFB ...

VytlOne

Operations Analyst

Reporting to the Sr. Manager of Client Integration, the Operations Analyst will meet all service standards to ensure client satisfaction. Who We Are VytlOne is the nation's only independent, fully ...

kgs

Operations Analyst

Tampa, FL

Koniag Professional Services LLC, a Koniag Government Services company, is seeking an Operations Analyst with a TS/SCI security clearance to support KPS and our government customer at MacDill AFB ...

Intuit

Lending Operations Analyst

Charlotte, NC · On-site

Servicing & Borrower Operations Support * Support day-to-day lending servicing operations including ... Conduct root cause analysis related to servicing breakdowns, member complaints, payment failures ...

Intuit

Lending Operations Analyst

Charlotte, NC · On-site

Servicing & Borrower Operations Support * Support day-to-day lending servicing operations including ... Conduct root cause analysis related to servicing breakdowns, member complaints, payment failures ...

Intuit

Lending Operations Analyst

Charlotte, NC · On-site

Servicing & Borrower Operations Support * Support day-to-day lending servicing operations including ... Conduct root cause analysis related to servicing breakdowns, member complaints, payment failures ...

Collectorsuniverse

Operations Analyst

Santa Ana, CA

$62K - $90K/yr

Our services span collectible trading cards, autographs, comic books, coins, video games, event ... About the Role: We're looking for an Operations Analyst who leads with curiosity and communication.

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How much do service operations analyst jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for service operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like Excel, SQL, or service management software. Strong problem-solving, communication skills, and understanding of service workflows are essential for this role.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

SOC 1 (System and Organization Controls 1) is an audit report type used to evaluate internal controls over financial reporting, not a job role. Entry-level positions related to SOC 1 audits typically require some understanding of internal controls, auditing standards, and possibly relevant certifications like CPA or CISA, but the SOC 1 report itself is not an entry-level job. Job roles such as audit associate or compliance analyst may be entry level in organizations performing SOC 1 audits.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Security Operations Center (SOC) analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, often comparable to other cybersecurity roles.

How much do operations analysts get paid?

The average salary for a Service Operations Analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
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What cities are hiring for Service Operations Analyst jobs? Cities with the most Service Operations Analyst job openings:
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Service Operations Analyst jobs near you
Infographic showing various Service Operations Analyst job openings in the United States as of June 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.
Operations Analyst

Operations Analyst

MDW Associates

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 23 days ago

Be an early applicant

Job description

MDW Associates is currently seeking an Operations Analyst to work with our government client in Arlington, VA. The Operations Analyst will support the Office of the Under Secretary of War for Acquisition and Sustainment (OUSW(A&S)), which plays a critical role within the Department of War (DoW).

This role is a hybrid position that is two to three days per week on-site.

The Operations Analyst may perform a combination of some or all of the following duties:

  • Manage standard operating procedures (SOPs), to include tracking, updating, creating, disseminating, and auditing SOPs.
  • Manage awards program, supporting all phases from the initial call for nominations, through nomination intake and review, and concluding with final award decisions, recipient notification, and program close-out activities.
  • Responsibilities also include managing the process for the award presentation, such as coordinating logistics, preparing presentation materials, ensuring proper recognition of recipients, and facilitating any associated ceremonies or events.
  • Manage the Acquisition Exchange Program (AEP), supporting all phases from submission of applications through review and nomination, assignment tenure, and conclusion.
  • Provide routine contact and training to maximize participant opportunities and experience.
  • Manage the input and flow of responses in the Correspondence and Task Management System (CATMS) to ensure all tasks are completed in a timely manner.
  • Demonstrate expert-level understanding of the roles, responsibilities, and equities to efficiently evaluate incoming tasks.
  • Provide informed recommendations for acceptance and assignment to the appropriate directorate(s) or advise on rejection of tasks with a recommended OSD level OPR.
  • Manage and regularly update the website to provide an intuitive, comprehensive and up to date resource of DoW-level contract and pricing-related policies, regulations, guidance, training and e-Business tools for the DoW Acquisition and Contracting community.

Required Experience/Skills:

  • At least 5 years of practical experience, including at least 1–2 years of recent staff‑level service.
  • Demonstrated ability in correspondence management and task tracking, supporting administrative workflows, SharePoint sites, preparing professional correspondence and briefing materials, and the ability to collaborate across teams and stakeholders.
  • Adaptable in dynamic environments, integrity in handling sensitive information, initiative in anticipating needs, and strong interpersonal communication to foster effective collaboration.

Education Requirements:

  • Bachelor's Degree is required.

Security Requirements:

  • Candidates for this position must have an Active Secret Security Clearance.

Company Description

Incorporated in 2012, MDW is a small business headquartered in McLean, VA with offices in Huntsville, AL. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.

Our core capabilities include:

  • Strategic Planning
  • Cost Estimating
  • Budget Programming and Justification
  • Budget Execution
  • Acquisition Management
  • Financial Systems Support & Integration

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.

Additional Information

We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:

  • Health
  • Dental
  • Vision
  • Group Life Insurance/Long Term Disability/Short Term Disability
  • Retirement/401(k)
  • Flexible Leave Policy

All your information will be kept confidential according to EEO guidelines.