Service Operations Analyst Jobs in California (NOW HIRING)

Salary : $107,598.40 - $137,280.00 Annually
Location : Operations Center, 1233 Vernon Way, El Cajon, CA 92020, CA
Job Type: Full time
Job Number: 2026-00010
Department: Operations
Division: Operations Leadership
Opening Date: 05/28/2026
The Position
OPEN UNTIL FILLED
Any applications received after Sunday, June 14, 2026,will only
be considered if the position is not filled.
HELIX WATER DISTRICT has been delivering clean, reliable water to the communities of East San Diego County for over a century. The work is meaningful; the team is strong and there is always more to do. That is why we are seeking an experienced analytical leader with the skills to turn complex data into decisions, and decisions into measurable results.
The Operations Analyst is a supervisory role that carries direct responsibility for leading the Operations Department's customer service and dispatch functions, while serving as the primary analytical resource for the department, reporting directly to the Director of Operations. The team may be small, but the scope of this work is broad and the impact is real. Work products regularly reach the executive level.
EXCELLENT SALARY & BENEFITS PACKAGE. At Helix, analytical thinkers do not just support decisions, they drive them. We have built a culture around collaboration, respect and the belief that when talented people are genuinely supported, the results speak for themselves. Our benefits go beyond the basics, offering comprehensive health coverage, professional development programs and wellness initiatives designed to help our team flourish both personally and professionally. Helix is not just a place to work; it's a place to build something.
We offer employees:

• Competitive Salary: $107,598 - $137,280/annually
• 100% employee premiums paid for all health benefits
• Annual Merit Increases. Full-time employees are eligible for 5% merit increases on an annual basis until they reach the top of their pay range.
• CalPERS membership
• Deferred Compensation. Up to $3,500 matching on 457 plans
• 24 annual days of accrued leave (Increases to 29 after 5 years of service, max 37 annual days of accrued leave)
• Educational Reimbursement of up to $4,000 annually for qualifying coursework after one year of employment
• 12 paid holidays per year including 2 floating holidays

Overview of Responsibilities
The core of this position is data; collecting it from multiple sources, validating it, interpreting it and presenting it in a way that moves the organization to act. The Operations Analyst conducts cost-benefit analyses, evaluates contracts and operational models, and delivers substantive recommendations to leadership. They answer questions like: should a service be brought in-house?; does an existing contract still make financial sense?; would another approach be more cost-effective over time?; and does so with rigor and the ability to defend their position with confidence.
This position leads the district's grant writing efforts by identifying and pursuing federal, state, and regional funding opportunities and managing applications from research through submission. Additional responsibilities include revenue development tied to the district's EV charging infrastructure and oversight of Helix's participation in California's Low Carbon Fuel Standard program.
The Operations Analyst owns the asset management function for the Operations Department, serving as the go-to resource for everything from infrastructure and facilities to vehicles and field equipment. Working in close coordination with the broader district effort, this role ensures that operational assets are well documented, well planned and well cared for throughout their lifecycle
Helix is actively integrating new technology into its operations and is looking for a candidate with hands-on experience doing the same. Demonstrated success implementing AI in a practical operational context is something the district takes seriously.
What we're looking for!
The ability to build a financial model and present it persuasively to leadership is essential. Grant writing experience and a track record of leading people are both expected.
Technical expertise alone is not enough. The ideal candidate earns credibility with data and keeps it with relationships. The ability to build trust across the organization with field staff, managers and executive leadership is what separates a good analyst from the right one.
Qualifications
Training and experience substantially equivalent to graduation from a four-year college or university with major coursework in operations management, business administration, public administration, finance, economics, data science, information technology management, logistics or a related field; and a minimum of 4 years of progressively responsible analytical or operational experience encompassing data analysis, program evaluation, budget and/or operational support. A related master's degree can substitute for one year of professional experience.
Certification or formal training in data analytics, asset management, process improvement, or a closely related discipline is highly desirable. Certifications in relevant areas may be required over time.
Application Process
To be considered for the Operations Analyst, please select the APPLY button to complete the online application and supplemental questionnaire. Resumes are not accepted in lieu of an online application. For a complete list of job responsibilities, please visit our .
Recruitment Steps:
Submit Application
Skills Exercise
1st Interview
Final Interview
Helix Water District offers a comprehensive benefit package for our regular full time employees including medical, dental, vision, life insurance and paid time off.
Temporary full time employees receive medical, dental, vision and retirement benefits only.
For a more detailed overview of our benefit summary, please visit
01
Instructions for completing the supplemental questionnaire: Responses to the questions below will be used to determine your eligibility to advance in the recruitment. Please do not type "see resume" or "see application." Be advised you will be "timed out" of this page after 30 minutes. Please save your work continuously.I understand the guidelines above.

• Yes
• No

02
Do you possess a bachelor's degree with major coursework in operations management, business administration, public administration, finance, economics, data science, information technology management, logistics or a related field? If yes, please describe any relevant completed coursework. If you do not possess a bachelor's degree, please describe any training and/or experience that may be substantially equivalent. If you do not have a degree nor substantially equivalent training or experience, please indicate "N/A" for not applicable in the box below.
03
Do you have a minimum of 4 years of progressively responsible analytical or operational experience encompassing data analysis, program evaluation, budget and/or operational support? Please do not type "see resume" or "see application". If you do not have experience, please indicate "N/A" for not applicable in the box below.
04
In detail, describe how you have used data to challenge existing practices, contracts or operational models and present recommendations that drove organizational change. If you do not have experience, please indicate "N/A" for not applicable in the box below.
05
Describe your grant writing experience including the types of funding pursued, your direct role in the process and the outcomes achieved. If you do not have experience, please indicate "N/A" for not applicable in the box below.
06
Describe your asset management experience including the systems or tools you have worked with and how that work influenced operational or financial decisions. If you do not have experience, please indicate "N/A" for not applicable in the box below.
07
Describe how you have implemented AI or emerging technology in your work, the tools you used and the measurable results you achieved. If you do not have experience, please indicate "N/A" for not applicable in the box below.
08
In detail, describe your supervisory experience, if any, including how you have built and developed teams and what accountability looks like under your leadership. If you do not have experience, please indicate "N/A" for not applicable in the box below.
09
Why are you interested in the Operations Analyst position with Helix Water District?
Required Question