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Service Operations Support Jobs (NOW HIRING)

LVT

Service Operations Analyst

American Fork, UT · On-site

OUR IDEAL CANDIDATE * 3-5+ years of experience in Service Operations, Support or Field Service Operations, or a similar post-sales support environment. * Data-Fluent Problem Solver: Proficiency in ...

Mustang Cat

Service Operations Manager

El Campo, TX · On-site

Ensure exceptional customer service and support are provided by all Mustang Cat branch employees As the Service Operations Manager , you will manage, supervise and perform all duties associated with ...

Wagner Equipment Co.

Service Operations Manager

Aurora, CO · On-site

$106K - $147K/yr

The Service Operations Manager develops and implements consistent and effective service operating ... You will work with experts in our field, have support in your career path and will be part of a ...

AEG

Operations Support Manager

Reno, NV · On-site

$55K/yr

Allied Universal Event Services ® is hiring a Client Operations Support Manager. In partnership with Branch Leadership and functional leadership, the Client Operations Support Manager is responsible ...

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How much do service operations support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for service operations support in the United States is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $31.49 per hour, depending on experience, location, and employer.

How does a Service Operations Support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Operations Support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

What are Service Operations Support roles?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.
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Service Operations Support jobs near you
Operations Support Specialist

Operations Support Specialist

J. J. Keller & Associates

Neenah, WI • On-site

$52K - $69K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Requisition #: 20712
Functional Area: Administrative Support
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Monday - Friday 8am - 430pm
Position Summary
J. J. is looking for an Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.
As part of our Service Operations team, you will process client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.
J. J. Keller offers many great benefits!
  • Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
  • Medical / Dental / Vision Insurance
  • Tuition Reimbursement, eligible your FIRST DAY
  • 401(k) with Employer Match + Company-Funded Annual Profit Sharing
  • 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

There are so many things to love about our home office in Neenah, WI:
  • Jean-friendly environment, every day of the week!
  • Café that offers breakfast, lunch and multiple a la carte items
  • Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
  • Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home.
  • Near 1-mile long walking trail that wraps around the campus
  • Multiple collaboration stations

Job Responsibilities
  • Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
  • Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
  • Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
  • Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
  • Resolves issues directly with the state when processing errors occur on behalf of the client.
  • Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.

Qualifications
Experience/Education:
  • 2+ years of professional services experience utilizing Excel.
  • Post-secondary education in a business-related field preferred.
  • In lieu of degree or experience, would consider a combination of education and related office experience.

Other Skills/Qualifications:
  • Proficient in MS Office Suite with a heavy focus on Excel.
  • Strong organizational, problem solving, communication, and critical thinking skills.
  • Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
  • Ability to apply regulatory knowledge in a variety of situations.
  • Independent and strong decision-making skills.
  • Ability to deal with ambiguity.
  • Desire to meet and exceed client expectations.
  • Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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