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Service Operations Support Jobs in Massachusetts

Renovo Solutions

Operations Support Specialist

Boston, MA · On-site

$65K - $75K/yr

Operations support functions are aligned with the asset management strategies of the site. The OSS ... Support service contracts when necessary * Process inventory updates to the Renovo Services ...

Nutrien

Seasonal Operations Support

South Deerfield, MA · On-site

Seasonal Operations Support Requisition ID: 33632 Location: S Deerfield, MA, USA, 01373 Workplace ... Seasonal Nutrien is a leading provider of crop inputs and services, and our business results make a ...

Nutrien

Seasonal Operations Support

South Deerfield, MA · On-site

Seasonal Operations Support Requisition ID: 33632 Location: S Deerfield, MA, USA, 01373 Workplace ... Seasonal Nutrien is a leading provider of crop inputs and services, and our business results make a ...

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

This role provides coordination and administrative support across specialized service projects, customer contract activities, and service operations processes, ensuring accurate, efficient, and ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Massachusetts are hiring for Service Operations Support jobs?

Cities in Massachusetts with the most Service Operations Support job openings:

Service Operations Support jobs near you

Operations Support Specialist

Boston, MA • On-site

Renovo Solutions
Health Care and Social Assistance • 201 - 500 employees
Learn more about Renovo Solutionsexternal

$65K - $75K/yr

Full-time

Re-posted 14 days ago

Key responsibilities

  • Establish work priorities, schedules, and training requirements in coordination with the customer and coworkers.

  • Maintain accurate service reports and enter information into the CMMS RenovoLive system in a timely manner.

  • Track scheduled maintenance, repair services, and inventory, and support service contracts as needed.

Renovo Solutions rating

9.2

Company rating: 9.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Why Renovo?
Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40+ states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company's values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees' development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.
Summary
This role is assigned full time on-site to a specific resident staff account (facility) to provide account assistance. Operations support functions are aligned with the asset management strategies of the site. The OSS must maintain an exceptional relationship with the account sponsors, facility staff, equipment end users, vendors, and service personnel.
Essential Duties & Responsibilities:
  • Establish work priorities and schedules, training requirements, etc., in a manner sensitive to both the customer and coworkers
  • Take responsibility for clerical needs, including completeness and accuracy of service reports while also entering the information into our CMMS RenovoLive system in a timely manner
  • Track scheduled maintenance (SM) and repair services (CM), monthly status reports, and notification to departments of overdue and incomplete SM's
  • Escalate challenges as applicable and work with all parties to resolve escalation while keeping the end-user and sponsor updated at all times
  • Support service contracts when necessary
  • Process inventory updates to the Renovo Services agreement, while maintaining an accurate inventory in the RenovoLive system
  • Perform routine inventory cycle counts to validate accuracy
  • Order and track all necessary parts and purchased services for repairs using the approved purchasing method for the account
  • Maintain timely and accurate knowledge of equipment status through proper use of department schedules, inventories and PM schedules
  • Track safety and quality-related issues as required by the facility including hazard notification, equipment failure related to end-user safety, manufacturer recalls and mandatory equipment notifications and upgrades
  • Attend Safety / OSHA Committee meetings as required by the facility
  • Perform other duties as assigned, including escorting vendors, and assisting with on-site repair calls as needed

Education/Special Training:
  • B.S Degree or equivalent required
  • Minimum of 2 years of experience in the Life Science / Research industry preferred
  • Exceptional organizational and administrative skills required
  • Excellent written and verbal communication skills required
  • Proficient in Microsoft Office products, with emphasis in Excel

Required Competencies:
  • Accountability - takes ownership of assigned work and responsibilities, follows through and closes the loop
  • Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
  • Customer Service - demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
  • Priority Setting - Prioritizes assigned schedules and workload
  • Technical Knowledge - Basic understanding of general clinical patient care devices and their use within the healthcare facility

Required Work Hours
Forty hours per week during daytime and evening hours, unless otherwise specified. Scheduled work hours may change. Overtime may be required or permitted with prior approval. On call may be required.
Reporting and Supervisory Responsibilities
  • The Operations Support Specialist reports to - Account Manager, Life Sciences
  • This position has no supervisory responsibilities

Classification
FLSA: Salaried, Exempt
Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
Salary Range: $65-75K

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