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Service Operations Support Jobs in Massachusetts

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

This role provides coordination and administrative support across specialized service projects, customer contract activities, and service operations processes, ensuring accurate, efficient, and ...

New

Renovo Solutions

Operations Support Specialist

Boston, MA · On-site

$65K - $75K/yr

Operations support functions are aligned with the asset management strategies of the site. The OSS ... Support service contracts when necessary * Process inventory updates to the Renovo Services ...

US Navy

Aviation Operations & Support

Holyoke, MA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Woburn, MA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

US Navy

Aviation Operations & Support

Plymouth, MA

Aviation Operations & Support (Enlisted) Category / Component: Enlisted • Active Overview ... Achieving required test scores for your program, such as the Armed Services Vocational Aptitude ...

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Service Operations Support information

What is a service operations support?

Service Operations Support roles involve assisting with the efficient delivery of services within an organization. These professionals handle tasks such as coordinating service requests, managing schedules, tracking performance metrics, and supporting communication between customers and service teams. They play a critical role in ensuring that service processes run smoothly and that customer issues are resolved promptly. By streamlining operations and providing administrative support, Service Operations Support staff help improve overall service quality and customer satisfaction.

How does a service operations support professional typically collaborate with other departments to resolve customer issues?

Service Operations Support professionals work closely with teams such as customer service, technical support, and field service representatives to address and resolve customer concerns efficiently. They often act as a liaison, ensuring accurate information flows between departments and that all parties are aligned on resolution steps. This collaboration may involve coordinating schedules, escalating issues to specialized teams, and tracking progress to ensure timely resolution. Effective communication and organizational skills are key to managing these cross-functional interactions and maintaining high customer satisfaction.

What are the key skills and qualifications needed to thrive as a service operations support, and why are they important?

To thrive as a Service Operations Support professional, you need strong organizational skills, attention to detail, and a solid understanding of service management processes, often supported by a degree in business administration or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow or Jira, as well as knowledge of ITIL frameworks or similar certifications, is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These competencies ensure smooth service delivery, rapid issue resolution, and high customer satisfaction within operational environments.

What is the difference between Service Operations Support vs Customer Service Representative?

AspectService Operations SupportCustomer Service Representative
Required CredentialsTypically technical certifications or industry-specific trainingCustomer service or communication skills, sometimes basic certifications
Work EnvironmentOffice or technical support centers, often with IT or technical teamsCall centers, retail, or service desks, interacting directly with customers
Employer & Industry UsageUsed in industries like telecommunications, IT, and utilitiesCommon across retail, hospitality, and service industries
Search & Comparison IntentUnderstanding technical support roles and responsibilitiesCustomer interaction and service skills comparison

Service Operations Support focuses on technical and operational aspects of service delivery, often requiring specialized certifications and working closely with technical teams. Customer Service Representatives primarily handle direct customer interactions, emphasizing communication skills. While both roles support customer satisfaction, Service Operations Support is more technical, whereas Customer Service Representatives focus on customer communication and issue resolution.

Is service operations support a high-paying job?

Service operations support roles typically offer average to above-average salaries depending on experience, industry, and location. These positions often require technical skills, problem-solving abilities, and familiarity with support tools, with higher pay generally associated with seniority and certifications. While not usually among the highest-paying jobs, experienced professionals in this field can earn competitive wages.

What are examples of service operations support careers?

Service operations support careers include roles such as service desk analyst, technical support specialist, operations coordinator, and customer support representative. These positions involve managing service delivery, troubleshooting technical issues, and ensuring efficient operations using tools like ticketing systems and monitoring software.

What cities in Massachusetts are hiring for Service Operations Support jobs?

Cities in Massachusetts with the most Service Operations Support job openings:

Service Operations Support jobs near you

Operations Support Associate

Unitil Service Corporation

Lunenburg, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Unitil rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Our Company

More than a utility company, Unitil provides energy for life.

Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.

Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.

Take advantage of a comprehensive benefits package.

Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.

*Note: Benefit offerings may differ between union and non-union employee groups

Position Purpose

Provides administrative and operational support for utility operations by coordinating employee timekeeping, invoice processing, compliance documentation, fleet recordkeeping, material tracking, and general office administration. Ensures accurate record management, timely processing of business transactions, and efficient support of field and office personnel. Maintain confidentiality in all matters deemed to be of a sensitive nature by the company.

Principal Accountabilities

Time %

End Results

65%

  • Process and maintain employee timecards, ensuring accuracy and timely submission for payroll.
  • Review, analyze, and enter documentation into company compliance and records management systems.
  • Process vendor invoices and support accounts payable activities.
  • Track and record company vehicle mileage and maintain fleet-related records.
  • Enter and maintain material inventory usage and tracking data.
  • Coordinate administrative support activities including:
    • Ordering meals and catering for meetings and events.
    • Purchasing and maintaining office supplies.
    • Reserving conference rooms and coordinating meeting logistics.
    • Preparing documents, reports, and spreadsheets.
    • Maintaining department records and filing systems.

15%

Support department managers and field personnel with administrative and operational tasks

10%

Ensure compliance with company policies, regulatory requirements, and record retention guidelines

10%

Assist with special projects and other duties as assigned.

Qualifications

  • High school diploma or equivalent; associate degree preferred.
  • 2+ years of administrative, clerical, payroll, accounts payable, or business support experience.
  • Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
  • Strong organizational, data entry, and recordkeeping skills.
  • Ability to manage multiple priorities while maintaining a high level of accuracy and confidentiality.
  • Experience with utility, compliance, ERP, payroll, or work management systems is preferred.
  • Employ a positive and professional approach in all areas of responsibility.
  • Be available to perform duties to support efforts during times of system emergencies.


Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Last updated: 08/18/2026



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