Service Operations Support Jobs in Massachusetts

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 60 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

Job Overview

Based inBoston, the Client Service Operations Analyst will be part of the Client Service Operations (CSO) team. This role is within the larger 'Client Operations' group, which aims to foster a robust risk culture while enhancing our global support model to provide excellent service to both internal and external stakeholders. The CSO Analyst will act as a key contact for the Client Group, working closely withGlobal Operations, Trading, Portfolio Implementation, and the broader infrastructure platformto deliver best-in-classoperational support and solutions.

This role involves collaborating with colleagues across the firm toenhance the client experience, while simultaneouslyseekingopportunities to achieve scale viaprocess optimizationand to minimize operational risk. Additionally, the analyst will provide insights and guidance toensure we find opportunities toleveragethe enterprise technology tools available. The ideal candidate willpossessa strong senseof responsibility, teamwork, and an enthusiastic approach to process improvement. This role is diverse and includes various day-to-day tasks.

Responsibilities

• Provide operational support and solutions to client teams by analyzing and resolving complex issues and questions
• Work withboth internal and external stakeholders, including clients, vendors, custodians, and global teams, to ensure smooth delivery of services
• Support specific geographies and client types (sovereign, pension, insurance,sub advisory)
• Utilize regionalexpertiseand language skills (where applicable) to deliver support that aligns withAmericasclient regulatory expectations and market practices
• Develop breadth of knowledge acrossinvestment strategies and market operations, enhancing the firm's ability to serve its clients effectively
• Develop and implement effective operational solutions, policies, and procedures to deliver high-quality service to key stakeholders, supporting new products and services
• Identifyand implement process improvements and best practices to enhance operational efficiency, quality, and scalability

Skills & Experience

• 3+ years of experience in the financial services industry, ideally withininvestment management, asset servicing /custodian banking

• Solid understanding of capital market operations and associated regulatory requirements

• Well-developed interpersonal,presentationand communication skills, both verbal and written

• Effectivedecision-making,problem-solvingand negotiationskills

• Organized,self-starter who thrives in a fast-paced environment withrapidly changing priorities

• Experience using productivity and Low code software tools will beadvantageous(Copilot, Power Automate, Python, High Gear, Alteryxetc.)

Not sure you meet 100% of our qualifications? That's ok. If you believe that you could excel in this role, we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

As an equal opportunity employer, Wellington Management ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMWTalentOperations@wellington.com.

At Wellington Management, our approach to compensation is designed to help us attract, inspire and retain the best talent in our industry.We strive to pay employees fairly and competitively across all levels and roles. Our approach to compensation considers all aspects of total compensation; all employees are eligible to receive salary, variable compensation, and benefits. The base salary range for this position is: