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Service Operations Associate Jobs (NOW HIRING)

Real Floors

Customer Service/Operations Associate

Columbia, SC · On-site

$11.75 - $16.25/hr

Customer Service Representative/Operations Associate We're looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This ...

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Albertsons

Service Operations Assistant

Lewisville, TX · On-site

Build positive relationships with customers and associates. Front-End Operations * Assist in overseeing cashiering, courtesy clerk, self-checkout, and customer service desk operations. * Support ...

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How much do service operations associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

Is service operations associate a good career?

A service operations associate role involves managing customer service processes, ensuring efficient service delivery, and supporting operational workflows. It can offer opportunities for skill development in communication, problem-solving, and process management, with potential for advancement into supervisory or specialized roles. The career's stability and growth depend on the industry and company size, and relevant certifications or experience can enhance prospects.

What is a service operations associate?

A service operations associate is responsible for supporting the daily functions of a company's service department, including coordinating workflows, managing customer inquiries, and ensuring service quality. They often use tools like customer relationship management (CRM) software and require strong communication and organizational skills.

What is the role of a Service Operations Associate?

A Service Operations Associate is responsible for managing and supporting daily service delivery processes, ensuring customer satisfaction, and resolving operational issues. They often use tools like ticketing systems and may coordinate with other departments to maintain service quality and efficiency.
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Service Operations Associate jobs near you
Infographic showing various Service Operations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Customer Service/Operations Associate

Columbia, SC • On-site

Real Floors
Wholesale • 201 - 500 employees
Learn more about Real Floorsexternal

$11.75 - $16.25/hr

Other

Posted 3 days ago

New

Real Floors rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative/Operations Associate

We're looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This position plays a key part in ensuring smooth communication between customers and subcontracted service providers. You'll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally. Other duties include assigning and dispatching daily work orders, providing phone-based support as needed primarily to the subcontractors but also to customers as needed, and processing installer payroll information. We're a team that believes in working hard, supporting one another, and keeping things positive. If you're someone who enjoys problem-solving, staying organized, and contributing to a collaborative work environment, this could be a great fit for you.

Responsibilities
  • Process and manage incoming customer orders via phone, email, and our online portal.
  • Provide clear and helpful solutions to customer inquiries and direct them as needed.
  • Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
  • Coordinate with internal departments to resolve any issues related to orders and installations.
  • Payroll and Data Entry: Review subcontractor payroll sheets for accuracy and perform precise data entry into relevant systems.
  • Issue Resolution: Proactively address and resolve work order issues by communicating effectively with subcontractors and other stakeholders, striving to find prompt and effective solutions.
  • Charge-back Research: Investigate and research issues related to work order charge-backs, maintaining accurate records and documentation.
  • Customer Satisfaction: As needed, utilize your product knowledge and exceptional customer service skills to deliver phone-based support to customers, addressing their concerns and providing information to achieve customer satisfaction.
  • Collaboration: Interact as needed with colleagues from various departments, including sales, operations, warehouse, inventory, billing, and quality assurance, to ensure a seamless and positive customer experience.
Qualifications
  • Bilingual fluency in English and Spanish is preferred
  • 2+ years of customer service experience, preferably over the phone.
  • Strong computer skills, with the ability to learn new systems quickly.
  • Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
  • Professional communication skills, both verbal and written, with a focus on customer satisfaction.
  • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
  • Strong team player with a proven track record of contributing independently.
  • Computer proficiency, including experience performing data entry and corresponding effectively via email.
  • Previous flooring knowledge and/or flooring installation background is strongly preferred, but is not required.

Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

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