Service Operations Manager Jobs in Minnesota (NOW HIRING)

Job Description Summary

Job Description:

Role & Responsibilities

• Team Leadership: Manage and mentor a team of service project managers, estimators and technicians. Provide training and conduct performance evaluations to ensure high-quality service.
• Service Operations: Coordinate and oversee all service activities, ensuring efficient scheduling and timely completion of electrical service requests. Work with the internal Operation team to establish service accounts with completed projects.
• Customer Engagement: Develop and maintain strong relationships with clients, addressing service inquiries and resolving issues to ensure customer satisfaction. Manage service estimator to ensure timely bids and efficient turnaround times on pricing. Coordination with BD & PreCon team to establish consistent presence in front of existing customers as well as tracking new opportunities.
• Quality Control: Ensure all service work adheres to industry standards and safety regulations, maintaining high-quality outcomes.
• Process Optimization: Identify and implement improvements in service delivery processes to enhance efficiency and effectiveness.
• Inventory Oversight: Manage inventory of service parts and equipment, ensuring availability and cost control. Manage quantity of Fleet (service trucks) and planning for future growth.
• Performance Reporting: Prepare and present reports on service department performance, including metrics on response times, customer feedback, and financial outcomes. This includes labor projections and anticipating market trends to plan growth.

Qualifications and Education Requirements

• Bachelor's degree in electrical engineering, Business Administration, or a related field preferred.
• Minimum of 5 years of experience in a service or project management role within the electrical contracting industry.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in service management software and tools.
• In-depth knowledge of electrical systems and safety standards.

Physical Requirements

• This job operates in a professional office environment.
• This role regularly uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machines.
• This position requires the ability to lift files and open file cabinets.
• Employees are frequently required to sit, stand, and occasionally required to bend, kneel, reach, stoop, or crouch.
• This position may occasionally lift up to 10 pounds.

Why Hunt Electric?

Hunt Electric is a 100% employee-owned company with over 60 years of stability, momentum, and exciting growth ahead-our future is bright!We're proud of our people-first culture, where every decision starts with, "How will this impact our people?" We put safety first, believe we're better together, and bring the energy of a growing company with the foundation of a business that's been trusted for decades.

• 100% Paid Premiums:Medical, dental, and vision insurance premiums are 100% employer-paid for you and your family. Plus, a cash benefit if you opt out.
• Three Pillars of Retirement:We are proud to offer three modes of retirement to ensure you are well-positioned for the future: a 401(k) match, profit sharing, and an ESOP that makes you an employee-owner.
• Annual Discretionary Bonus:Employees enjoy an annual discretionary bonus based on company performance and individual contributions.
• Work-Life Balance:3+ weeks PTO to start,paid holidays, sick time, and flexible hybrid schedules for many positions.
• Growth & Community:Internal learning and development, multiple Employee Resource Groups, family-friendly work events, and a deep commitment to community volunteering.

Pay Range:

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only. In addition to base compensation, Hunt Electric offers a robust benefits plan. See below for additional details or visit our website at Hunt Electric Careers.

Learn more about our benefits and culture: https://www.huntelec.com/employment/.

Watch our Beyond the Breaker podcast to learn about what Hunt Electric is up to.

Hunt Electric Corporation and affiliates are equal opportunity employers and afford equal opportunity to all qualified applicants for consideration in all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other status protected under local, state or federal laws.

Hunt Electric Corporation participates in E-Verify.

As part of our recruitment, screening, and hiring processes, your resume may be reviewed using AI tools to help us identify relevant skills and experience. The use of such AI tools is subject to human oversight and every hiring and employment-related decision is thoughtfully reviewed by a real person.