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It Service Management Manager Jobs in Minnesota (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, Mobile development, Web development and Cloud computing . US IT Solutions work along with its ...

PIPESTONE

IT Service Desk Lead

Pipestone, MN

$65K - $80K/yr

IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Manage ticket queues, workload distribution, and service quality * Serve as the escalation point ...

All Surfaces Inc.

IT Service Desk Analyst

Bloomington, MN · On-site

$50K - $60K/yr

Create, update and manage support tickets in an IT Service Management (ITSM) system to ensure accurate documentation of issues, support interactions and resolutions * Maintain accurate asset tracking ...

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It Service Management Manager information

What is the difference between It Service Management Manager vs Service Desk Manager?

AspectIt Service Management ManagerService Desk Manager
ResponsibilitiesOversees IT service delivery, manages ITSM processes, aligns IT services with business needsManages the service desk team, handles user support, ensures ticket resolution efficiency
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic IT department, cross-department collaborationHelp desk or support center, direct user interaction
FocusIT service management processes and strategyUser support and incident resolution

The It Service Management Manager focuses on overseeing ITSM processes and aligning IT services with business goals, while the Service Desk Manager concentrates on managing support teams and resolving user issues. Both roles require ITIL certifications and involve working within IT departments, but their scope and daily tasks differ significantly.

What does an IT Service Management Manager do?

An IT Service Management Manager oversees the design, implementation, and management of IT service processes to ensure efficient delivery and support. They coordinate teams, monitor service performance, and implement best practices such as ITIL to improve service quality and align IT services with business goals. Strong leadership, communication skills, and knowledge of ITSM tools are essential for this role.
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It Service Management Manager jobs near you
Infographic showing various It Service Management Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

IT Service Success Manager

Fairview Health Services

Minneapolis, MN • On-site

$102K - $144K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Fairview Health Services rating

7.8

Company rating: 7.8 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

132nd of 887 rated healthcare providers

Job description

Job Overview
The IT Service Success Manager (IT-SSM) is the primary partner-facing resource responsible for delivering a seamless and high-value IT experience to affiliates, subsidiaries, and external health system partners. This position manages the full IT service lifecycle, including: planning, operations, financials, contracts, software and hardware services and drives continuous success and growth for partner organizations. The IT-SSM ensures partners realize the full value of provided IT investments, proactively resolves issues, supports service adoption, and collaborates internally to align services with partner goals.
Responsibilities
  • Partner Experience Management: Serve as the single point of contact for external partners engaging with IT services. Develop deep understanding of partner organizations' goals, operations, and technology needs. Create and maintain account plans outlining service roadmaps, key projects, strategic objectives, and risk mitigation plans.
  • IT Service Delivery Planning and Operations: Oversee day-to-day operations across IT services. Coordinate new IT service onboarding, technology upgrades, maintenance schedules, and operational handoffs. Lead periodic, quarterly, and/or annual IT service reviews with partners to assess satisfaction, performance, and future needs.
  • Financial and Contract Administration: Track IT service financials, including invoicing, forecasting, and cost optimization efforts. Support contract management processes, including: identifying IT services, ensuring contract deliverables are met, facilitating renewals and approvals, and recommending expansions or modifications. Lead IT pricing discussions for new services or adjustments to existing service portfolios. Collaborate with legal and contracting teams to comply with applicable regulations and compliance requirements.
  • Service Adoption and Value Realization: Drive the adoption of provided IT services, platforms, and capabilities within partner organizations. Identify and communicate value realization opportunities, helping partners fully leverage available IT services and technologies.
  • Project Coordination: Manage assigned IT project initiatives across planning, delivery, testing, and transition to steady-state operations. Monitor and report on project milestones, budget adherence, and risk management activities. Engage in, monitor and report on partner-impacting projects and initiatives.
  • Issue Management and Continuous Improvement: Actively monitor service performance, incident trends, and partner feedback. Lead issue resolution and escalation processes, ensuring timely and effective outcomes. Recommend and implement service improvements based on partner feedback, industry trends, and internal assessments. Lead, recommend and implement team process improvements. Recommend and adhere to team standards, templates, service models, and pricing models.
  • Internal Collaboration and Advocacy: Collaborate closely with IT Operations, Applications, Cybersecurity, Data Technology, and other teams to ensure holistic support. Act as the voice of the partner internally, advocating for enhancements and priorities that align with strategic goals. Train junior team members.

Required Qualifications
  • B.S./B.A. in Information Technology, Computer Science, Healthcare Administration, Business, or a related field or equivalent combination of education and experience.
  • 6 years years of experience in IT service management, customer success, partner management, project management, or IT account management.
  • Proven track record in client relationship management, proactive problem solving, and service improvement initiatives.
  • Experience managing or supporting IT software and hardware services in an enterprise or healthcare environment.
  • Experience with ITIL service management practices and project lifecycle methodologies.
  • Excellent customer service and written and verbal communication skills, including with executive-level business & technology partners and presentations
  • Financial and contract acumen in budgeting, invoicing, cost management, and contract terms.
  • Demonstrated experience managing multiple cross-functional projects and priorities concurrently
  • Ability to appropriately handle sensitive and confidential business information

Preferred Qualifications
  • Healthcare IT experience strongly preferred (clinical applications, EMR/EHR support, device management, etc.).
  • ServiceNow, Salesforce, or other CRM/ITSM platform experience.
  • Experience with executive stakeholder management
  • Data-driven reporting and dashboard creation skills (Excel, Power BI, ServiceNow reporting, etc.)
  • ITIL Certification or
  • PMP Certification or
  • equivalent credentials

Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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About Fairview Health Services

Sourced by ZipRecruiter

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University's deep history of clinical innovation and training with Fairview's extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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