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Client Services Manager Jobs in Minnesota (NOW HIRING)

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Client Services Manager information

See Minnesota salary details

$34.3K

$68.9K

$124.9K

How much do client services manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for client services manager in Minnesota is $68,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $81,300.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the most commonly searched types of Client Services jobs in Minnesota? The most popular types of Client Services jobs in Minnesota are:
What are popular job titles related to Client Services Manager jobs in Minnesota? For Client Services Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Minnesota look for? The top searched job categories for Client Services Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Client Services Manager jobs? Cities in Minnesota with the most Client Services Manager job openings:
Infographic showing various Client Services Manager job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $68,881 per year, or $33.1 per hour.
Client Services Manager

Client Services Manager

BAYADA Home Health Care

Waite Park, MN

$62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Bayada Home Health Care rating

6.9

Company rating: 6.9 out of 10

Based on 234 frontline employees who took The Breakroom Quiz

449th of 886 rated healthcare providers


Job description

Client Services Manager, Director Track

St. Cloud Pediatrics (SCP) Office | Skilled Nursing Unit | St. Cloud, Minnesota

Position Summary

BAYADA is seeking a high-level Client Services Manager (CSM) for our St. Cloud Pediatrics (SCP) office in St. Cloud, Minnesota. SCP sits within the Skilled Nursing Unit, where BAYADA delivers expert, compassionate care for medically fragile children and adults in the home, including clients with complex needs such as tracheostomy and ventilator support, seizure management, and tube feedings.

This role is designed for a strong operator and people leader who can lead at a high level immediately while building toward a fast-track path into office Director responsibilities.

The ideal candidate will combine strong client services leadership, fiscal and caseload ownership, field employee support, and relationship-building capability with the executive presence, business judgment, and development mindset needed to grow into broader office leadership. BAYADA defines the CSM role as focused on delivery and coordination of client services, growth and development of caseload, and ongoing case management.

What You’ll Do
  • Lead day-to-day service delivery and coordination for a complex pediatric skilled office, ensuring clients receive compassionate, excellent, and reliable care in alignment with The BAYADA Way.

  • Develop and grow caseload through relationship building, service excellence, and close partnership with referral sources, families, and internal leaders.

  • Nurture strong relationships with clients, field employees, and referral sources to support retention, satisfaction, and office growth.

  • Participate in recruiting, selection, and onboarding efforts for field employees to ensure the office can staff cases safely and consistently.

  • Schedule field employees, manage coverage, and proactively address open shifts and service continuity needs across the caseload.

  • Maintain effective fiscal management of the caseload, with attention to payroll accuracy, visit verification, clean claims, and operating performance.

  • Provide administrative supervision, coaching, and support to field employees while reinforcing accountability, responsiveness, and service excellence.

  • Partner closely with clinical and recruiting leaders to align service delivery, staffing strategy, and office growth goals across the SCP market.

  • Use sound judgment in a fast-paced environment to resolve issues, remove barriers, and keep commitments to clients, families, and employees.

Director-Track Expectations
  • Operate beyond task execution by thinking like an office leader who understands service, people, growth, and financial performance together.

  • Build readiness for promotion by demonstrating strong decision quality, customer focus, communication, situational adaptability, interpersonal savvy, talent development, and engagement leadership.

  • Serve as a leadership bench candidate who can take on increasing responsibility, special projects, metric ownership, and broader office oversight as development progresses.

  • Contribute to a culture of learning, accountability, and continuous improvement consistent with BAYADA’s leadership development model and office operating standards.

Ideal Candidate Profile
  • Proven success in service operations, client services, staffing, scheduling, healthcare operations, or related office leadership.

  • Demonstrated ability to lead people, influence across teams, and build trust with clients, families, referral sources, and employees.

  • Strong business acumen with the ability to manage priorities, solve problems quickly, and drive results in a changing environment.

  • Experience with performance metrics, service delivery outcomes, payroll or billing workflows, and operational follow-through.

  • Comfort working in a pediatric and/or skilled home care environment where urgency, compassion, and precision all matter.

  • A clear desire and readiness to grow into broader office leadership and ultimately a director-level opportunity.

Preferred Qualifications
  • Bachelor’s degree required.

  • Prior leadership experience in home care, healthcare staffing, skilled nursing, pediatrics, or a related healthcare services environment preferred.

  • Experience supervising, coaching, or developing employees preferred.

  • Experience managing a caseload, service line, branch operations, or comparable business portfolio preferred.

  • Familiarity with healthcare operations systems, scheduling platforms, and performance reporting preferred.

Success Measures

In this role, success will be reflected in:

  • Caseload growth and stability.

  • Strong client and family experience.

  • Improved staffing consistency and reduced open-shift risk.

  • Effective employee support, engagement, and retention.

  • Accurate, timely payroll and visit verification follow-through.

  • Visible readiness to assume broader office leadership responsibilities.

Highlights
  • Salary: $62,000 with a fast track to leadership

  • Paid weekly

  • Comprehensive benefits package including:

    • Paid holidays

    • Vacation and sick leave

    • Vision, dental, and medical health plans

    • Employer-paid life insurance

    • 401(k) with company match

    • Direct deposit

    • Tuition reimbursement

    • Employee assistance program

  • Advancement opportunities and strong growth potential

Why This Role Matters

At BAYADA, this is more than an operations role. It is an opportunity to lead with heart, grow a pediatric skilled office, support exceptional care in the home, and build toward a future Director path in an office where that leadership need is already top of mind.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.


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About Bayada Home Healthcare

Sourced by ZipRecruiter

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. We believe our clients and their families deserve the highest quality home health care delivered with compassion, excellence, and reliability - our core values, affording them the opportunity to remain at home and receive the medical care required.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Moorestown, NJ, US

Year founded

1975