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Client Services Manager Jobs in Minnesota (NOW HIRING)

The Client Services Manager will build and maintain relationships with clients supported by their team. In addition, this highly collaborative position will partner with internal support and ...

This may include client service, order coordination, production support, materials management coordination, and cross-functional communication activities. The Client Service Supervisor is responsible ...

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... Identify opportunities for organic growth across services, technology, and analytics. * Co-create ...

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Client Services Manager information

See Minnesota salary details

$34.3K

$68.9K

$124.9K

How much do client services manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for client services manager in Minnesota is $68,881.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $81,300.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What are the most commonly searched types of Client Services jobs in Minnesota? The most popular types of Client Services jobs in Minnesota are:
What are popular job titles related to Client Services Manager jobs in Minnesota? For Client Services Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Minnesota look for? The top searched job categories for Client Services Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Client Services Manager jobs? Cities in Minnesota with the most Client Services Manager job openings:
Infographic showing various Client Services Manager job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $68,881 per year, or $33.1 per hour.
Client Services Manager

Client Services Manager

KLDiscovery

Eden Prairie, MN • On-site

Other

PTO

Posted 4 days ago


Job description

KLDiscovery, a global leader in eDiscovery, is seeking a Manager, Client Services. Under the direction of a Client Services Director, the Client Services Manager will provide direct management of a project management team. As such, the Client Services Manager will be responsible for the oversight, leadership, and development and coaching of all members of their team, consisting of Senior Project Managers, Project Managers and Associate Project Managers. The Client Services Manager will build and maintain relationships with clients supported by their team. In addition, this highly collaborative position will partner with internal support and development organizations to ensure comprehensive and efficient service is delivered to KLDiscovery's clients. The Client Services Manager will also provide direct project level support including consultation, serving as an escalation point, and providing a load-balancing function during peak periods.

Responsibilities

  • Client service quality - this is the absolute highest priority for the Client Services team. Management must oversee service delivery of all direct reports to ensure the best quality of project management and consultation is provided to our clients
  • Team development - initiate proactive coaching opportunities to PM team members to strengthen skills and knowledge around client communication and interaction, client service delivery, internal workflows and technology, and team collaboration. The manager will provide constructive feedback and recommendations to team members as needed
  • Support for team members - management will ensure PM team members are well supported, serving not only as an escalation point internally and externally, but also to aid PM's in building the proper support structure around larger matters and in situations where case coverage will be needed for either PTO or other circumstances.
  • Conduct performance reviews and make appropriate recommendations for employee growth and development
  • Assign projects to team members, monitor and manage PM utilization and work allocation, coordinate case coverage when Project Managers are out of the office, ensure proper case transition between Project Managers
  • Work with PM and OPS management to develop and strengthen internal processes and workflows to ensure efficiency, and work product is delivered at the highest possible level.
  • Collaborate with team members and management across KLlDiscovery on organization-wide initiatives and efforts, with an emphasis on optimal customer service to our clients
  • Exceptional analytical, organizational and problem-solving skills; ability to proactively and independently resolve complex issues
  • The ability to effectively and adeptly communicate (verbally and in writing) externally with clients and internally with all levels of the organization to successfully accomplish objectives portraying knowledge and confidence
  • The ability to motivate others to perform at maximum efficiency without sacrificing quality of the services delivered extensive knowledge of the principles and concepts of project management
  • Knowledge of the concepts, principles, management and processing of electronically stored information (ESI) as they relate to legal matters
  • Knowledge of the use of hosted discovery management applications and tools
  • Knowledge of Windows Operating Systems (desktop and network), network storage and archival technologies
  • Expert-level proficiency in Microsoft Office Suite
  • Extensive knowledge of litigation support applications such as Ringtail, eDiscovery Review, Relativity, Introspect
  • Work early morning, evening or weekend hours as needed
  • Handle additional special projects, as assigned
  • Occasional travel required (0 to 10%)

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Requirements

  • 5 plus years of experience in litigation support, legal practice or related legal or ediscovery industry
  • Previous leadership experience is preferred
  • Demonstrate key leadership traits
  • Demonstrate integrity, accountability, respect and commitment to KLDiscovery
  • Demonstrate excellence in managing all functions of the job
  • Apply the knowledge and skills required to perform at the highest level
  • Demonstrate best practices in professional relationships
  • Focus on job execution and achieving optimal results
  • Take personal responsibility for performance; sets annual performance goals for self; and work with leadership to understand goals and opportunities for growth
  • Demonstrate honesty and professionalism in performing job; engage with others with respect, trust and dignity; exhibit a positive attitude and contribute to high morale
  • Manage workload by setting priorities in collaboration with leadership; demonstrate exceptional ability to multi-task; organize work and manage time to achieve maximum efficiency; utilize staff to achieve tactical goals of the organization and delivery of superior client service in support of their projects
  • Support the team and our clients by understanding the issues and needs while utilizing our support partners and other organizational resources to deliver support internally and deliver superior service externally; demonstrate efficiency and effectiveness in performing work; communicate clearly and effectively, both verbally and in writing
  • Demonstrate knowledge and expertise in functional area; understand business process and apply best practices to achieve best results; demonstrate knowledge of clients and KLDiscovery's organizational structure; demonstrate knowledge and understanding of KLDiscovery's internal support groups
  • Actively identify and contribute ideas that drive the strategic and tactical goals of the organization; constantly evaluate processes and procedures to ensure exceptional client support; proactively seeks feedback and suggestions from staff and clients to understand, meet and exceed expectations
  • Set and meet annual performance and development goals; apply processes and methodologies to perform work; demonstrate flexibility by supporting special requests and projects; comply with policies and procedures; utilize systems and resources to achieve optimal results.