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Client Services Manager Jobs in Rochester, MN (NOW HIRING)

Stifel

Registered Client Service Associate

Rochester, MN · On-site

$46K - $70K/yr

What You'll Be Doing The Client Services Associate (Registered) assists one or more Financial ... Time Management - Able to organize, prioritize and manage multiple tasks, responsibilities and ...

Gallagher

Personal Lines Client Service Manager

Rochester, MN · Hybrid

$35K - $48K/yr

We're looking for a Personal Lines Client Service Manager to join our team and help us deliver ... Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and ...

Nexus Family Healing

Clinical Supervisor

Rochester, MN · On-site

$80K - $86K/yr

... services, foster care, adoption, and residential treatment. At Nexus Family Healing, we embrace ... Develop and manage policies and procedures to ensure effective client care. Foster a positive ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Rochester, MN

Client Services Manager information

See Rochester, MN salary details

$35.6K

$71.5K

$129.6K

How much do client services manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for client services manager in Rochester, MN is $71,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $84,400.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Rochester, MN? The most popular types of Client Services jobs in Rochester, MN are:
What job categories do people searching Client Services Manager jobs in Rochester, MN look for? The top searched job categories for Client Services Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Client Services Manager jobs? Cities near Rochester, MN with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Rochester, MN as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $71,489 per year, or $34.4 per hour.

Client Services Account Manager

STERIS Corporation

Rochester, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

53rd of 890 rated healthcare providers

Job description

Position Summary

As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure ourSPM softwareis meeting their needs and enhancing the operation of their sterile processing departments while focusing on Customer-focused initiatives. You will be expected to drive success and lead the team as they provide excellent support to our Customers, meet high expectations, and develop a strong partnership with our Customers.


This role will be based out of Rochester, MN with 50% - 70% travel.

What you will do as a Client Services Account Manager
  • Lead current Customers in identifying additional solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and provide excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met.
  • Work with Customers on recommendations for strategic adjustments to maximize Customer satisfaction and growth opportunities for SPM business.
  • Lead initiatives and implementation for annual software upgrades, new feature adoptions, and new products and services.
  • Identify and establish site visits to coordinate and execute assigned implementations of modules, services, and interface for Customers. Identify opportunities for additional reoccurring revenue through products and services based on Customer's needs and requirements.
  • Manage assigned Customer renewals of their technical support and upgrade service agreement.
  • Provide training and Customer support to help Customers increase their utilization of SPM and satisfaction with the products.
  • Lead the remediation and mitigation of Customer issues and for at-risk Customers throughout the region.
  • Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers.
  • Partner with sales, implementation, and other commercial teams to drive on-site visits for business analysis, system configuration, and continued education to drive upgrade proposals to the Customer.
  • Collaborate with internal STERIS teams to drive overall Customer satisfaction.
The Experience, Skills and Abilities Needed

Required:

  • Bachelor's degree
  • 5 years of project management experience implementing software and/or hardware within Customers in an enterprise IT organization
  • In lieu of Bachelor's degree, Associate's degree with 9 years of related experience OR High School diploma with 13 years of related experience
  • Ability to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
  • Must be able to be compliant with hospital/customer credentialing requirements

Preferred:

  • General knowledge of software, servers, IP addresses, networking concepts (DHCP, Static IP, etc.)
  • Experience in sterile processing departments
What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.


Here is just a brief overview of what we offer:

  • Base Salary + Incentive Compensation Program
  • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
  • Cell Phone Stipend
  • Robust Training Program
  • Paid Time Off + 9 Corporate Holidays Per Year
  • Excellent Healthcare, Dental, and Vision Benefits
  • Healthcare and Dependent Flexible Spending Accounts
  • Long/Short Term Disability Coverage
  • 401(k) with a Company Match
  • Parental Leave
  • Tuition Reimbursement Program
  • Additional Add-On Benefits/Discounts


#LI-BS1

Pay range for this opportunity is $93,000 - $100,000.This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

Employment Type: FULL_TIME

What STERIS employees say

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