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Client Services Manager Jobs in Rochester, MN (NOW HIRING)

adarahome

Home Health RN Area Manager

Rochester, MN

Integrity, Compassion, Curiosity, and Helpfulness The Area Manager provides oversight of all aspects of client care services, management of personnel, adherence to company policies and procedures ...

MnTC Inc

Rochester Women's Client Care Specialist

Rochester, MN · On-site

$17.25 - $22.75/hr

In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That ... Must be willing to support client spiritual growth by participating in prayer and chapel services.

MnTC Inc

Women's Client Care Specialist: On-Call

Rochester, MN · On-site

$17.25 - $22.75/hr

In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That ... Must be willing to support client spiritual growth by participating in prayer and chapel services.

MnTC Inc

Rochester Men's Client Care Specialist

Rochester, MN · On-site

$17.25 - $22.75/hr

In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That ... Must be willing to support client spiritual growth by participating in prayer and chapel services.

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Rochester, MN

Client Services Manager information

See Rochester, MN salary details

$35.6K

$71.5K

$129.6K

How much do client services manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for client services manager in Rochester, MN is $71,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $84,400.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Rochester, MN? The most popular types of Client Services jobs in Rochester, MN are:
What job categories do people searching Client Services Manager jobs in Rochester, MN look for? The top searched job categories for Client Services Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Client Services Manager jobs? Cities near Rochester, MN with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Rochester, MN as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $71,489 per year, or $34.4 per hour.
Home Health RN Area Manager

Home Health RN Area Manager

Adara Home Health

Rochester, MN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Adara Home Health rating

9.5

Company rating: 9.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Our Mission: Honoring People
Our Values: Integrity, Compassion, Curiosity, and Helpfulness
The Area Manager provides oversight of all aspects of client care services, management of personnel, adherence to company policies and procedures, and oversight of financial and quality performance. Ensures growth through organizational planning, increased market share, business strategy and improved performance while aligning with the company's mission, values and strategy. The position reports to the Chief Operating Officer (COO).
SCHEDULE
  • This is a full time in-office position, Monday - Friday with an on-call rotation.
BENEFITS
  • Paid Time Off
  • Recognition Program
  • Employee Referral Program
  • 401k - 100 % Vested Upon Eligibility
  • Medical, Dental, Vision, Life, AD&D, Pet insurance
  • Mobile provider discounts
  • Tuition Reimbursement
MAJOR RESPONSIBILITIES
  • Reflects the company's mission and values in developing and maintaining professional working relationship with others.
  • Ensures that client complaints, issues and concerns are communicated to the COO and the Administrator.
  • Ensures compliance at assigned location with established professional standards of practice, state and federal regulations, and company policies, procedures, and processes, employee management and key quality measures.
    • Ensures client care is delivered to established care guidelines, Plan of Care, Physician Orders, state and federal regulations, and company policies, procedures, and processes and meets payer requirements.
    • Oversees and ensures appropriate patient and personnel assignments
    • Oversees the referral process. Ensures clients are accepted for care according to company admission criteria.
    • Ensures client needs are continually assessed
    • Ensures the development, implementation, and updates of the client's individualized Plan of Care
    • Ensures all Vulnerable Adult and Child Protection reports are conducted following the company's policies and procedures.
    • Ensures clients are discharged from the company according to established policies and procedures.
    • Participates in and oversees the on-call process to ensure client care policies and procedures are followed.
    • Implements company Performance Improvement Plan (PIP) established by the company Director of Quality
    • Implements strategies and initiatives to achieve operational goals and objectives.
    • Role fulfills the Clinical Manager requirements of the Medicare Conditions of Participation for the assigned area.
  • Ensures onboarding, supervision, evaluation, training, assignment and discharge of staff is done according to established company policies and procedures. Notifies the Director of Human Resources of any employee issues or concerns.
  • Mentors, and supervises staff, holding them accountable for role responsibilities, competencies, individual performance and goals.
  • Ensures ongoing training, in-service education requirements, and performance management for staff are met according to company policies and procedures.
  • Oversees the compensation policies and procedures to ensure guidelines are met.
  • Implements assigned location's safety programs and ensures completion of reports for Workers' Compensation.
  • May fulfill key roles during temporary vacancies.
  • Participates in strategic company growth and performance improvement measures.
    • Provides recommendations on assigned location's sales and growth strategies.
    • Participates in the implementation of long range plans for expenditures and resources based on the business plan established by the parent, operational needs, and the safety of patients and employees.
    • Develops and maintains relationships with community agencies and referral sources that nurture and promote company growth and expansion.
  • Monitors key financial indicators for assigned location.
    • Monitors financial performance and key metrics for assigned location.
    • Ensures services are provided following established payer guidelines
    • Compiles and submits required documentation to parent accounting department for reimbursement of account payables
    • Ensures completion of necessary reports and documentation. Submits monthly reports as requested to parent.
    • Ensures payroll of employees meets established policy, procedures and guidelines.
    • Ensures all equipment/supplies required for employees to perform their roles are in good working condition and available.
  • Manages work assignments effectively, remains flexible with unexpected changes, and may be assigned additional duties.
PHYSICAL/ENVIRONMENTAL DEMANDS
Primarily office work that requires frequent sitting, standing, bending, and stretching. Must be able to drive or use public transportation in all types of weather.
Light. Amount of weight moved; up to 20 pounds occasionally.
QUALIFICATIONS
  • Currently licensed as a Registered Nurse (RN) or Graduate of accredited Physical Therapy program and currently licensed in the state of Minnesota; currently licensed as a Physical Therapist in the state of Minnesota and registered with the Board of Medical practice.
  • The license must not have been revoked, suspended, and without limitations or restrictions.
  • Proof of negative Tuberculosis testing: mantoux skin test, or documentation of negative chest X-ray.
  • Access to a dependable automobile in order to travel to multiple company business stops a day.
  • A valid driver's license and proof of car insurance when using a personal vehicle for company business.
  • Have U.S. Citizenship or evidence of valid Alien Work Permit.
  • Disclose any conviction and criminal history records pertaining to any crime related to the provision of health services. A candidate who has been convicted of a crime will not be hired.
  • Pass initial and ongoing background studies and screenings including but not limited to those of the Minnesota Department of Health and the Federal Office of the Inspector General's List of Excluded Individuals and Entities.
SKILLS AND EXPERIENCE
  • Five years of progressive experience in a health care setting with management experience required. Home Health Care experience preferred.
  • Demonstrates critical thinking skills, the ability to follow standards/procedures, and make appropriate clinical judgments to support the provision of safe client care.
  • Ability to work independently with minimal supervision, adapt to change, and manage a variety of assignments while establishing priorities and ensuring the necessary duties are completed.
  • Excellent written and oral communication skills, interpersonal communication and teaching skills.
  • Ability to mentor and develop leadership and employees for assigned location.
  • Basic computer skills and willing to learn new software programs; experience with Electronic Medical Records and Microsoft Outlook preferred.
  • Current CPR certification highly recommended.

Adara Home Health, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $100,000 - $118,000 per year plus qualifies for a bonus incentive program. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

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