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Client Experience Jobs in Rochester, MN (NOW HIRING)

Compeer Financial

Lending Client Coordinator RAU

Rochester, MN · Hybrid

$16.75 - $22.50/hr

Provides exceptional service to all clients and a consistent client experience that aligns with the mission and vision of Compeer. * Communicates, collaborates with and provides assistance to other ...

Sephora

Operations Associate - Part Time

Rochester, MN · On-site

$18 - $23/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

Sephora

Operations Associate - Part Time

Rochester, MN

$18 - $23/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

KOHLS

Part-Time Beauty Advisor - Sephora

Rochester, MN

$15 - $19.45/hr

Client-facing retail or service industry experience * Excellent written and verbal communication skills with the ability to influence in a clear and concise manner * Flexible availability to work ...

LVMH

Operations Associate - Part Time

Rochester, MN · On-site

$18 - $23/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient operations that support an exceptional client experience. From inventory management to visual merchandising ...

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Client Experience information

See Rochester, MN salary details

$60.5K

$71.2K

$79.8K

How much do client experience jobs pay per year?

As of May 31, 2026, the average yearly pay for client experience in Rochester, MN is $71,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $76,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Experience professional, and why are they important?

To thrive as a Client Experience professional, you need strong interpersonal communication, problem-solving abilities, and a background in customer service, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software and feedback analytics tools is typically required. Exceptional empathy, patience, and active listening help you build rapport and understand client needs. These skills ensure positive client interactions, driving satisfaction, loyalty, and business growth.

How does a Client Experience professional typically collaborate with other departments to improve customer satisfaction?

Client Experience professionals work closely with teams such as sales, product development, and customer support to identify and address client concerns. They often act as a liaison, gathering feedback from clients and sharing insights with internal teams to improve service offerings and processes. Regular meetings and cross-functional projects are common, ensuring that the client’s perspective is integrated into decision-making. This collaborative approach helps to create a seamless and positive client journey from initial contact through post-service support.

What is Client Experience?

Client Experience refers to the overall perception and satisfaction a client has when interacting with a company or service provider. It encompasses every touchpoint, from initial contact to ongoing support, and aims to ensure that clients feel valued, understood, and well-served. Professionals in Client Experience roles work to improve communication, resolve issues efficiently, and create a positive relationship that encourages loyalty and repeat business.

What is the difference between Client Experience vs Customer Service Representative?

AspectClient ExperienceCustomer Service Representative
Primary FocusBuilding long-term relationships and enhancing overall client satisfactionHandling individual customer inquiries and resolving issues
Work EnvironmentStrategic, often involving cross-department collaborationOperational, primarily in call centers or retail settings
Required SkillsCommunication, relationship management, strategic thinkingCommunication, problem-solving, product knowledge
Common UsageIn industries like finance, tech, and consultingIn retail, telecom, and hospitality sectors

While both roles focus on customer interactions, Client Experience emphasizes strategic relationship building and long-term satisfaction, whereas Customer Service Representatives handle immediate inquiries and issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What job categories do people searching Client Experience jobs in Rochester, MN look for? The top searched job categories for Client Experience jobs in Rochester, MN are:
Client Experience jobs near you
Infographic showing various Client Experience job openings in Rochester, MN as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $71,154 per year, or $34.2 per hour.
Lending Client Coordinator RAU

Lending Client Coordinator RAU

Compeer Financial

Rochester, MN • Hybrid

$16.75 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

  • Hybrid model - up to 50% work from home
  • Flexible schedules including ample flexibility in the summer months
  • Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
  • Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
  • Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
  • Learning and development programs
  • Mentorship programs
  • Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
  • Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visitwww.compeer.com/careers.

This position offers a hybrid work option up to 50% remote and is based out of the Mankato, MN; Rochester, MN; Janesville, WI; or Onalaska, WI; Macomb, IL office locations.

The contributions you will make:

Serves as the first point of contact for clients, building strong relationships by providing exceptional levels of service. Primary responsibilities include monetary accounting activities, addressing client inquiries, resolving issues, maintaining accounts and portfolio servicing. Provides coordination for office operations, including events, in order to create a positive environment for clients and team members.

A typical day:

Client Service

  • Establishes, develops and maintains a strong relationship with internal and external clients and third parties, acting as a liaison between groups. Provides exceptional service to all clients and a consistent client experience that aligns with the mission and vision of Compeer.
  • Communicates, collaborates with and provides assistance to other business units and/or teams to meet the needs of internal and external clients.
  • Educates the team, clients and third parties on basic policies, processes, transactional delivery and servicing.
  • Takes appropriate steps to help identify and prevent fraud.
  • Assists Risk Asset Unit Officers with their servicing requests.

Loan Servicing

  • Conducts file reviews to determine lien position, documentation accuracy and missing documentation. Updates system to reflect collateral position for both PCA and FLCA.
  • Provides assistance with FCLA loans.
  • Monitors insurance and real estate taxes
  • Executes the deceased client process
  • Provides servicing for PCA loan renewals, ensuring accuracy in all transactions. Coordinates and tracks the compilation of documents
    needed for servicing transactions and scans and indexes documents into systems.
  • Coordinates, reviews and determines documents needed to perfect Compeer's required lien position on servicing transactions.
  • Ensures loan transactions are completed within policy and compliance guidelines. Interprets internal credit summaries and
    loan documents to perform servicing tasks and escalates issues to appropriate department (e.g. RAU, RAU credit, loan accounting, client or third party) when further action is needed.
  • Initiates loan renewals and servicing updates with loan accounting and tracks, monitors and ensures necessary corrections are made for system accuracy. Reviews and completes maintenance in response to a variety of daily and monthly client reports to promote data integrity.
  • Prepares and delivers a variety of legal documents to clients on a timely basis to meet regulatory and compliance requirements.
  • Accurately processes receipts, disbursements and maintenance to client accounts, including initiating electronic payments and reconciling payments and disbursements. Researches client transactions and resolves issues.Assists with follow up on delinquent accounts.
  • Keeps current on related process, procedure and organizational updates.

The skills and experience we prefer you have:

  • High school diploma or GED.
  • 2 years of client service experience, preferably in a financial institution.
  • Ability to work in a collaborative team environment and adhere to larger organizational goals, mission and vision.
  • Keen eye for detail, ensuring accuracy and compliance in all documentation and processing steps.
  • Strong organizational and communication skills.
  • Adaptable to changing priorities and situations and the ability to multi-task in a fast-paced environment.
  • Effective conflict resolution skills.
  • Ability to prioritize client needs and work diligently to offer solutions that are both effective and timely.
  • Proficient in Windows environment using Microsoft Word, Excel and Outlook and ability to learn/use new systems (e.g. loan origination), applications and other related technology products.
  • General knowledge of farming operations and agriculture preferred.
  • General knowledge of basic accounting principles and procedures preferred.
  • Knowledge of Compeer and its loan products, digital tools and services desired

#IND100

How we will take care of you:

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.

Compeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Must be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

Click here to view federal employment laws applicable for applicants.

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