Client Services Manager Jobs in Rochester, MN (NOW HIRING)

Nexus Family Healing is actively hiring a Clinical Supervisor for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota.

This is a great opportunity for a therapist to transition into a supervisory role!

Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Skills You Will Bring:

• Clinical Leadership
• Quality Improvement
• Regulatory Compliance
• Staff Development

Pay, location, schedule:

• $80,000-88,000 yearly salary
• $5,000 sign-on bonus!
• On-site at 2121 Campus Dr, Rochester, MN 4 days a week, work one day a week remote!
• Full time, 40 hours per week
• Monday-Friday flexible day schedule
• $200 per pay period stipend for employees driving more than 45 miles!

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Clinical Supervisor oversees, leads, and develops staff and manages daily operations within the service area, through effective leadership, communication, organization, and planning. This role is responsible for collaboratively meeting budgeted census projections while providing leadership to the Clinical team.

Primary responsibilities

• Clinical Operations:
  Develop and manage policies and procedures to ensure effective client care. Foster a positive, trauma-informed culture and guide staff in daily decision-making and problem-solving.
  
• Strategy & Quality:
  Use data to assess service trends, risks, and outcomes. Oversee clinical processes and team performance, and support staff training and development.
  
• Client Services:
  Lead client evaluations, treatment planning, and ensure compliance with licensing standards. Maintain accurate and timely documentation.
  
• Staff Leadership:
  Hire, train, and mentor staff. Provide regular feedback and performance evaluations. Support professional growth and uphold Nexus values.
  
• Compliance & Safety:
  Ensure confidentiality, promote respectful communication, and monitor health and safety standards. Encourage diversity and inclusion across the team.

Required Education and Licensure

• Master's degree in Social Services, Social Work, Clinical Counseling, Psychology, or clinically related field required.
• Must have a current LICSW, LPCC, LMFT in Minnesota.
• Experience in adolescent, adult, and family-based behavioral counseling and/or clinical experience required.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements
• Must successfully pass a DHS criminal background check.
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.

Preferred Education and Experience:

• Five (5) years’ experience in adolescent, adult, and family-based behavioral counseling and/or residential experience preferred.
• Two (2) years supervisory experience preferred.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!