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Client Services Director Jobs in Minnesota (NOW HIRING)

Quad

Client Services Director

Minneapolis, MN · On-site

The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and ...

Quad

Client Services Director

Minneapolis, MN

The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and ...

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Client Services Director information

See Minnesota salary details

$37.7K

$89.1K

$159.6K

How much do client services director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client services director in Minnesota is $89,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $107,200.00 per year, depending on experience, location, and employer.

What does a client services director do?

A Client Services Director oversees the relationship between an organization and its clients, ensuring client satisfaction and the successful delivery of services. They manage client accounts, lead client service teams, and develop strategies to meet client needs while supporting business goals. Their responsibilities often include building strong client relationships, addressing concerns, and identifying opportunities for growth. Additionally, they work closely with other departments to ensure consistent and high-quality service delivery.

What are the key skills and qualifications needed to thrive as a client services director?

To thrive as a Client Services Director, you need expertise in account management, strategic planning, and a proven track record in client relationship development, usually supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, analytics platforms, and project management tools is typically required. Outstanding communication, leadership, and problem-solving skills help you build trust with clients and lead teams effectively. These capabilities are crucial for driving client satisfaction, retaining key accounts, and achieving business growth.

What are some common challenges faced by a client services director and how can they be addressed?

A Client Services Director often encounters challenges such as managing multiple high-priority client accounts simultaneously and ensuring consistent delivery of high-quality service. Balancing client expectations with internal resource limitations can be demanding, requiring strong communication and negotiation skills. Building and leading a cohesive team is essential, as is fostering collaboration between sales, operations, and project management teams. Proactively addressing issues, setting clear processes, and maintaining open lines of communication with clients and staff are key strategies for overcoming these challenges.

What is the difference between Client Services Director vs Account Manager?

AspectClient Services DirectorAccount Manager
CredentialsBachelor's degree, experience in client management, leadership skillsBachelor's degree, experience in client relations, communication skills
Work EnvironmentStrategic planning, team leadership, high-level client interactionsDay-to-day client communication, project coordination, relationship management
Employer & Industry UsageMarketing, advertising, consulting firmsAdvertising agencies, tech companies, service providers

The main difference is that a Client Services Director oversees overall client relationships and strategic initiatives, while an Account Manager handles daily client interactions and project execution. The Director role is more strategic and leadership-focused, whereas the Account Manager is more involved in operational client management.

How much does a client services director make in the US?

A client services director in the US typically earns between $90,000 and $180,000 annually, with the median salary around $130,000. Compensation varies based on industry, company size, experience, and location, and may include bonuses and benefits.

What is a client services director?

A client services director is a senior professional responsible for managing client relationships, ensuring customer satisfaction, and overseeing service delivery within an organization. They often lead teams, develop strategies to improve client retention, and coordinate with sales and support departments to meet client needs.
More about Client Services Director jobs

What are the most commonly searched types of Client Services jobs in Minnesota?

The most popular types of Client Services jobs in Minnesota are:

What cities in Minnesota are hiring for Client Services Director jobs?

Cities in Minnesota with the most Client Services Director job openings:

Client Services Director jobs near you
Infographic showing various Client Services Director job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $89,074 per year, or $42.8 per hour.

Client Services Director

Quad

Minneapolis, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Quad rating

6.8

Company rating: 6.8 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

424th of 545 rated manufacturers

Job description


General Purpose of Job:
The Director Client Services is responsible for directing the Client Services team(s) to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and tactical support to ensure projects are managed with accuracy and follow through.
Key Responsibilities:
  • This role needs to lead and manage sales and EBITDA among assigned accounts through five basic requirements:
    • Retain account
    • Grow account through increased services and revenue
    • Improve profitability and EBITDA
    • Increase Client's sales, Customer Count and Brand Image
    • Increase Quad's equity and worth as a partner supplier/company
  • Cross-Channel Strategy and Execution:
    • Develop and execute integrated marketing strategies that seamlessly combine online and offline channels (e.g., social media, email, events, print, TV).
    • Ensure consistent messaging and branding across all touchpoints.
    • Collaborate with creative teams to create cohesive campaigns that resonate with the target audience.
    • Leverage data analytics to track campaign performance and identify areas for improvement.
    • Optimize campaigns based on real-time insights, adjusting tactics as needed.
  • Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging.
  • Engage with external partners (vendors, influencers, media outlets) to amplify campaign reach.
  • Assist with strategic account planning for identified accounts that includes strategic account plans, retention and growth targets, profitability optimization, account budgeting and sales forecasting process.
  • Direct and guide Client Services Managers and teams.
  • Build and maintain client relationships with low-level, mid-level and even senior-level management.
  • Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship.
  • Influence to provide opportunities to educate the client on Quad's services - directly or through the Client Services team. Lead the development of integrated solutions that leverage Quad offerings and are mutually beneficial for the client and Quad.
  • Assist in developing presentations for prospective clients, including QBRs, RFPs and proposals.
  • Assist in the development and execution of the client/agency contract and scope of work.
  • Ensure client is satisfied with performance of our Client Services Team and level of service.
  • Act proactively to manage the business effectively.
  • Manage account staffing, budgets, time reports, and other operational procedures with an eye on overall account profitability. Additionally, ensure all account records and activity are completed within guidelines, policy and procedures.
  • Keep management informed regularly of events/issues that could impact client relationship.
  • Manage and assist on-site Manager/Supervisor Client Services with the management of his/her staff. This includes interviewing, hiring and training employees; planning, assigning and directing work; evaluating work quality, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Think strategically and tactically to meet client needs, to improve current services or to deliver new services.
  • Ensure Client Services teams provide thorough client input to the respective internal teams.
  • Ensure staff adheres to established processes and procedures to insure timely and accurate delivery of Client's services.
  • Develop marketing objectives, strategies and execution for current services, or prospective services that may be offered to the Client in the future, consistent with Quad's approved processes.
  • Oversee the development of estimates for new projects within establishing pricing guidelines.

Job Requirements
Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor's degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus)
Experience: Minimum 10 years of experience in account management; at least 8 years of management experience required.
Knowledge, Skills & Abilities:
  • Successful track record of leading teams to meet and exceed goals and objectives.
  • Ability to inform, educate and influence managers and employees to support goals and objectives.
  • Ability to think strategically and act tactically in order to align Quad's services with customer needs.
  • Marketing understanding of marketing strategy, creative, photography/videography, print production, media and digital.
  • Experience developing and managing to budgets.
  • Solid business acumen and knowledge to assess new business opportunities and when to change current account strategies.
  • Solid negotiation skills required.
  • Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices and proven ability to communicate and implement.
  • Ability to manage and develop staff in a highly interactive team environment.
  • Strong written and verbal communication and interpersonal skills.
  • Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
  • Travel as required, temporary assignments (out-of-town).

Employees can be expected to be paid an annualized salary range of $105,000-125,000, based on variations in knowledge, skills, experience and market conditions.
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About Us
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.
About the Team
We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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