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Pos Support Manager Jobs in Minnesota (NOW HIRING)

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Desktop Support Technician

Plymouth, MN · On-site

$23 - $25/hr

Ability to prioritize tickets, manage multiple tasks, and work independently. Comfortable working ... Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members ...

Sky Zone LLC

General Manager

Maple Grove, MN

Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS ... Be a hands-on leader and role model able to support the team by executing any park position as ...

Sky Zone LLC

General Manager

Edina, MN · On-site

Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS ... Be a hands-on leader and role model able to support the team by executing any park position as ...

Sky Zone LLC

General Manager

Maple Grove, MN · On-site

Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS ... Be a hands-on leader and role model able to support the team by executing any park position as ...

Sky Zone LLC

General Manager

Edina, MN · On-site

Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS ... Be a hands-on leader and role model able to support the team by executing any park position as ...

SPIRIT MOUNTAIN

Food and Beverage Manager

Duluth, MN · On-site

$50K - $60K/yr

Partners with Finance to support accurate reporting, inventory tracking, and financial process ... Troubleshoots POS issues in coordination with the Guest Experience Manager * Establishes and ...

SPIRIT MOUNTAIN

Food and Beverage Manager

Duluth, MN · On-site

$50K - $60K/yr

Partners with Finance to support accurate reporting, inventory tracking, and financial process ... Troubleshoots POS issues in coordination with the Guest Experience Manager * Establishes and ...

Spirit Mountain

Food and Beverage Manager

Duluth, MN · On-site

$50K - $60K/yr

Partners with Finance to support accurate reporting, inventory tracking, and financial process ... Troubleshoots POS issues in coordination with the Guest Experience Manager * Establishes and ...

Minnesota Cannabis Services

Retail Assistant Manager

Eagan, MN · On-site

$16.75 - $22.75/hr

You'll support store leadership in driving daily operations, developing staff, managing cash and ... R econcile EOD cash reports and manage POS/card/cash accuracy Inventory Management * R eceive ...

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All JobsPos Support JobsPos Support Manager JobsPos Support Manager Jobs in Minnesota

Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager, and why are they important?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Minnesota? The most popular types of Pos Support jobs in Minnesota are:
What are popular job titles related to Pos Support Manager jobs in Minnesota? For Pos Support Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Pos Support Manager jobs in Minnesota look for? The top searched job categories for Pos Support Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Pos Support Manager jobs? Cities in Minnesota with the most Pos Support Manager job openings:
Pos Support Manager jobs near you

Technology Support (IT) Specialist - support independent businesses!

Independent Natural Food Retailers Association

Saint Paul, MN • On-site

$72K - $84K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Are you a tech-savvy problem solver who loves helping people be successful and constantly learning new things? Don't settle for the same old, boring tech support position doing rote ticket resolution. You could work at a unique, growing organization where variety is the norm! INFRA is hiring a Technology Support Specialist who will play a key role in taking our tech support - both internal and external - to the next level and getting new projects off the ground.
INFRA is a cooperative association of more than 400 independently owned natural food retailers serving hundreds of communities in 45 states plus DC & Puerto Rico. Through collective buying power, operational support and exchange, events and education, and innovative marketing programs, we help member businesses thrive in step with their values and communities, a fast-changing industry, and the planet we share. If you are looking to use your skills to help increase the impact of a mission-driven organization, start a conversation by submitting your resume and cover letter!
As a Technology Support Specialist, you will help further INFRA's vision of a sustainable, equitable food system by keeping the tech on track so that our staff and our members can focus on bringing good food to communities across the country.
What you will own and improve:
IT Support- Tier I and II
  • Primary go-to for user support. Troubleshoot and resolve tech issues for INFRA staff.
  • Assist members to access and use INFRA's technology tools
  • Improve member IT best practices and support.
  • Advise members on email, POS systems, and other basic tools
  • Pitch in to help wherever else may be helpful

Hardware/software inventory and management
  • Manage and document hardware and software installation, maintenance, and inventory

IT training and documentation
  • Support internal trainings, including technical review of documentation and delivery of training
  • Conduct educational technology user groups and/or in-person events

Research, vet, and test technical solutions
  • Promote information security within the business
  • Stay current with industry trends, hardware, software lifecycles, and new technology opportunities

*Outside-hours work is periodically required for necessary work
*Travel up to 5% may be required for this position.
What you already know:
  • A lover of learning! We love self-taught, curious tech folks.
  • 1-3 years' experience working in IT and customer support
  • Advanced training or certification in an IT field required. Associates degree in IT field preferred
  • Experience proactively and reactively supporting both Mac and PC platforms
  • Experience with Microsoft 365, Entra, Intune, and SharePoint
  • Experience educating/training end users in a variety of ways (in-person, written, video)
  • Relationship builder with excellent in-person and remote customer service. Experienced with a hybrid workforce.
  • Performs and prioritizes multiple tasks in a calm manner with great attention to detail and organizational skills
  • Skillful problem solver who takes initiative to find solutions and improve upon processes
  • Professional manner and ability to handle confidential situations
  • Clear, approachable written and verbal communicator; comfortable with speaking and presenting to large groups
  • Experience working with retail POS systems a plus (ECRS, LOC, etc.)

What you will learn:
  • How Tech Support and Systems Administration collaborate and work together to solve problems
  • This role has the potential to be a pro-in-place subject matter expert, or to grow within the Technology team in Systems Administration.
  • How the complexities of the food distribution system can be supported with technical solutions.
  • How our Microsoft and multi-tool environment can be improved and iterated to support user needs.

INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinking result in stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities may be less confident in applying for positions where as little as one skill doesn't appear to fit - we welcome your resume and encourage you to apply.
INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our tight-knit team and members. Each of us receives a full suite of employee benefits including paid vacation and sick time; health, dental, vision, disability, and life insurance; a health savings account; a 401(k) retirement plan; and more.
Position details
Location: INFRA HQ frequently working in person 5 days/week
Reporting: Reports to the IT Manager
Status: full-time exempt
Travel requirements: Occasional travel (up to 5%) may be required.
Salary info: TT2 $57,500-$72,000-$84,000

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