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Pos Support Manager Jobs in Minnesota (NOW HIRING)

Minnesota Cannabis Services

Retail Assistant Manager

Eagan, MN · On-site

$16.75 - $22.75/hr

You'll support store leadership in driving daily operations, developing staff, managing cash and ... R econcile EOD cash reports and manage POS/card/cash accuracy Inventory Management * R eceive ...

ROSALIA LLC

General Manager - Rosalia NE

Minneapolis, MN · On-site

$65K - $75K/yr

... POS issues and oversee menu updates in coordination with FOH/BOH Manage all purchasing and service ... It is not an exhaustive list, and duties may evolve or be added as needed to support the needs of ...

MARTINA

FOH Manager - Martina

Minneapolis, MN · On-site

$60K - $70K/yr

Support and manage To Go service, including pre-orders and guest communications. Maintain accurate ... Troubleshoot POS issues and coordinate menu edits and reprints with BOH. Ensure accurate daily ...

Michaels Stores, Inc.

sales manager

Apple Valley, MN · On-site

$14 - $19.60/hr

The Sales Manager supports the achievement of key sales and service KPIs through effective ... Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions ...

Michaels Stores

sales manager

Apple Valley, MN

$14 - $19.60/hr

The Sales Manager supports the achievement of key sales and service KPIs through effective ... Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions ...

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All JobsPos Support JobsPos Support Manager JobsPos Support Manager Jobs in Minnesota

Pos Support Manager information

What is a POS Support Manager?

A POS (Point of Sale) Support Manager is responsible for overseeing the support and maintenance of POS systems in retail or hospitality environments. They manage a team that troubleshoots technical issues, coordinates software or hardware updates, and ensures smooth operations for payment and transaction processing. The role often involves collaborating with IT, vendors, and store staff to resolve problems quickly and improve system reliability. Additionally, POS Support Managers may provide training, develop support procedures, and monitor system performance to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as a POS Support Manager?

To thrive as a POS Support Manager, you need a solid understanding of point-of-sale systems, troubleshooting, and IT support principles, often supported by a degree in information technology or related fields. Familiarity with POS hardware/software, ticketing systems, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help manage support teams and resolve client issues efficiently. These abilities are crucial to ensure seamless POS operations, minimize downtime, and maintain high customer satisfaction.

What are some common challenges faced by a POS Support Manager, and how can they be addressed?

A POS Support Manager often faces challenges such as ensuring quick resolution of technical issues, managing diverse team skillsets, and keeping up with evolving POS technologies. Effective communication and prioritization are key to balancing urgent troubleshooting with long-term system improvements. Building strong relationships with vendors and internal stakeholders also helps streamline escalations and ensures consistent service delivery. Continuous training and fostering a collaborative team environment can further mitigate these challenges.

What is the difference between Pos Support Manager vs POS Technician?

AspectPos Support ManagerPOS Technician
CredentialsIT or retail management certifications, experience in POS systemsTechnical certifications in POS hardware/software, troubleshooting skills
Work EnvironmentSupervisory role in retail or hospitality settings, overseeing support teamsHands-on technical work, repairing and maintaining POS hardware/software
Employer & IndustryRetail chains, restaurants, hospitality industryPOS hardware/software providers, retail and hospitality sectors

The Pos Support Manager primarily oversees POS support teams, manages system issues, and ensures smooth operations, requiring management and technical knowledge. In contrast, the POS Technician focuses on the technical repair and maintenance of POS hardware and software. Both roles are essential in retail and hospitality environments but differ in responsibilities and skill sets.

What are the most commonly searched types of Pos Support jobs in Minnesota? The most popular types of Pos Support jobs in Minnesota are:
What are popular job titles related to Pos Support Manager jobs in Minnesota? For Pos Support Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Pos Support Manager jobs in Minnesota look for? The top searched job categories for Pos Support Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Pos Support Manager jobs? Cities in Minnesota with the most Pos Support Manager job openings:
Pos Support Manager jobs near you

Retail Assistant Manager

Minnesota Cannabis Services

Rochester, MN • On-site

$16.75 - $22.50/hr

Full-time

Re-posted 23 days ago

Job description

As an Assistant Manager, you are a key leader on the dispensary floor. You'll support store leadership in driving daily operations, developing staff, managing cash and inventory, and ensuring a compliant, customer-first environment. This is a high-impact role for someone who thrives in a fast-paced, highly regulated retail setting and is ready to grow their leadership career in cannabis.

Key Responsibilities:

Operations & Compliance

  • O
    • versee daily store operations and ensure adherence to all SOPs and company policies
  • M
    • anage shift coverage, staffing adjustments, and timesheet accuracy
  • E
    • nsure full compliance with all state cannabis regulations and internal procedures
  • S
    • upport change management implementations and ensure SOP updates are communicated and trained to all staff

    Cash Management

  • O
    • pen and close petty cash banks
  • F
    • acilitate cash vault services, pickups, and dropoffs
  • R
    • econcile EOD cash reports and manage POS/card/cash accuracy

    Inventory Management

  • R
    • eceive deliveries and process vendor returns
  • R
    • estock products and maintain accurate inventory levels
  • C
    • onduct audits, adjustments, and oversee inventory destruction

    Team Leadership & Development

  • S
    • upervise, mentor, and develop a team of retail employees
  • F
    • acilitate new hire training and ongoing sales and leadership coaching
  • C
    • omplete incident reports and maintain thorough documentation for performance management
  • M
    • ake recommendations for promotions and terminations
  • E
    • nsure team compliance with attendance policies

    Customer Experience

  • S
    • et the standard for excellent, compliant customer service on the floor
  • H
    • andle escalated customer issues with professionalism and efficiency
  • C
    • oach budtenders in real time on product knowledge, service standards, and compliance
  • M
    • anage customer queue and support floor operations during peak hours

    Visual Merchandising & Marketing

  • M
    • anage in-store digital menus, displays, and kiosk menus
  • M
    • aintain print signage and banners
  • I
    • mplement sales and promotional content and gather customer feedback on campaigns

    Reporting

  • C
    • omplete EOD, cash bank, and labor cost reporting
  • T
    • rack transaction value and customer complaints
  • R
    • eport employee relations issues, progressive discipline actions, and HR matters to leadership

    Qualifications:

  • M
    • ust be at least 21 years of age
  • H
    • igh school diploma or equivalent required
  • 2
    • + years of retail, hospitality, or customer service experience required; supervisory experience preferred
  • C
    • annabis industry experience a plus - not required
  • S
    • trong leadership, communication, and conflict resolution skills
  • C
    • omfortable working in a highly regulated, compliance-driven environment
  • P
    • roficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus
  • A
    • bility to work flexible hours including evenings, weekends, and holidays
  • M
    • ust be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift
  • M
    • ust meet all state requirements for employment in a licensed cannabis facility

    Compensation & Benefits:

  • $
    • 20.00/hr. | Full-time, 40 hours per week
  • 5
    • 0% Employee Discount
  • H
    • ealth benefits available, including both high-deductible and low-deductible plan options
  • E
    • mployee Assistance Program (EAP)
  • E
    • arned Sick & Safe Time (ESST)
  • H
    • oliday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

    Apply