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Customer Operations Manager Jobs in Minnesota (NOW HIRING)

Hertz

Vehicle Operations Manager (40154)

Saint Paul, MN · On-site

$54K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

RXO

Customer Operations Representative

Minneapolis, MN · On-site

$21.64/hr

As the Customer Operations Representative, you will maintain reports, track shipments, and solve ... Support Sales with managing the branches key accounts * Enter loads and confirm notes about the ...

Marmon

Customer Operations Lead

Brooklyn Park, MN

Key Responsibilities 1. Customer Ownership & Relationship Management * Serve as the primary operational owner for assigned customer accounts * Act as the main point of contact for Commercial ...

Marmon

Customer Operations Lead

Brooklyn Park, MN · On-site

Key Responsibilities 1. Customer Ownership & Relationship Management * Serve as the primary operational owner for assigned customer accounts * Act as the main point of contact for Commercial ...

Schwans

Customer Finance Operations Supervisor

Hopkins, MN · On-site

$60K - $68K/yr

We are searching for a Customer Finance Operations Supervisor ('Trade Spend Supervisor') to join ... Collaborate with Sales, Marketing, and third-party providers to design, implement, and manage trade ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$75K - $85K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$80K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Wylander

Operations Manager

Grand Rapids, MN

$75K - $85K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Waste Management

Operations Manager

Saint Paul, MN

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

Waste Management

Operations Manager

Saint Paul, MN

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

EoS Fitness

Operations Manager

Houston, MN

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Waste Management

Operations Manager

Saint Paul, MN · On-site

$74K - $85K/yr

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program * Demonstrated leadership ...

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All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Minnesota

Customer Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Operations, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How much should an operations manager get paid?

The salary for a Customer Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Higher salaries are common in large organizations or for those with advanced skills in data analysis, process improvement, and leadership. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.
What are the most commonly searched types of Customer Operations jobs in Minnesota? The most popular types of Customer Operations jobs in Minnesota are:
What are popular job titles related to Customer Operations Manager jobs in Minnesota? For Customer Operations Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Minnesota look for? The top searched job categories for Customer Operations Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Operations Manager jobs? Cities in Minnesota with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you

Customer Operations Manager

Smith System Driver Risk Management

Saint Louis Park, MN • On-site

$110K - $130K/yr

Other

Posted 28 days ago

Job description

About Smith System

Smith System exists to reduce collisions, protect drivers, and save lives. Crashes aren't accidents—they're predictable and preventable. For more than 70 years, Smith System has helped organizations build safer drivers through proven behavior-based training and modern driver risk management solutions.


Position Summary

The Customer Operations Manager is responsible for leading and developing a Customer Facing Team (CFT) while ensuring exceptional customer outcomes, strong client relationships, and long-term account retention. This role combines people leadership, customer strategy, and operational excellence to help customers achieve measurable fleet improvement results.


Reporting directly to Operations leadership, this position plays a critical role in customer satisfaction, employee development, retention, renewals, and long-term business growth.


Key Responsibilities


Customer Relationship Management

  • Create and maintain strong customer relationships that identify opportunities and reduce customer churn.
  • Use discovery skills to understand customer goals and facilitate the goal-setting process.
  • Guide customers on the continuous journey of fleet improvement.
  • Execute contract renewals and maintain accurate CRM records.
  • Conduct Quarterly Business Reviews (QBRs) and align customer objectives with Smith System solutions.


Team Leadership & Development

  • Lead, coach, and develop Customer Facing Team members.
  • Provide training, mentorship, and consistent performance feedback.
  • Execute quarterly reviews and performance improvement plans.
  • Identify employee strengths and align responsibilities to maximize team effectiveness.
  • Develop employees through training, feedback, and career mentorship.


Team Management & Operational Excellence

  • Run weekly team meetings.
  • Assign and prioritize team projects while monitoring bandwidth and team health.
  • Hold team members accountable for predictable and accurate delivery of products and services.
  • Remove obstacles that impede team performance and customer outcomes.


Cross-Functional Leadership

  • Partner with Customer Experience, Sales, Product, and Operations teams.
  • Support customer retention and strategic account planning.
  • Drive alignment between customer goals and Smith System solutions.


Customer Facing Team Scope

Customer Operations Managers guide teams in the delivery of Smith System products and services.



Success is measured by:

  • Customer Satisfaction
  • Customer Retention
  • Renewal Performance
  • Team Performance and Development
  • Achievement of Customer Goals


Qualifications


Required


  • Bachelor's degree or equivalent combination of education and experience.
  • 5+ years of experience in customer success, account management, operations, consulting, or related customer-facing functions.
  • 3+ years of direct people leadership experience.
  • Experience building customer relationships and improving customer retention.
  • Strong communication, facilitation, and interpersonal skills.
  • Experience conducting business reviews and managing stakeholder relationships.
  • Strong organizational and problem-solving abilities.
  • Proficiency with CRM platforms and business productivity tools.



Preferred


  • Experience leading customer success, account management, client services, or operations teams.
  • Experience in SaaS, technology, fleet management, transportation, training, or telematics industries.
  • Experience improving customer retention and operational performance.
  • Familiarity with Salesforce, HubSpot, Monday.com, Geotab, Fleetio, or similar platforms.
  • Experience hiring, onboarding, and developing high-performing teams.


What Success Looks Like


In the First 30 Days


Learn Smith System products, customer workflows, and team responsibilities.

Build relationships with team members, customers, and key stakeholders.

Understand renewal processes, customer metrics, and team priorities.


In the First 90 Days


  • Establish credibility with customers and internal teams.
  • Improve team execution and customer engagement.
  • Implement development plans for team members.
  • Demonstrate measurable progress against customer satisfaction and retention goals.


Reporting & Structure

This position reports directly to Operations leadership and partners closely with Customer Experience, Sales, Product, and other cross-functional teams.


Why Join Smith System

  • Mission-driven organization focused on protecting drivers and improving roadway safety.
  • Opportunity to lead a high-impact customer-facing team.
  • Direct influence on customer success, retention, and company growth.
  • Collaborative culture focused on continuous improvement and employee development.
  • Competitive compensation and benefits package.
  • Hybrid work environment based in St. Louis Park, Minnesota.


Compensation

$110,000 – $130,000 annually depending on experience, skills, and qualifications.


Equal Opportunity Statement

Smith System is committed to diversity and inclusivity. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Apply