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Customer Operations Manager Jobs in Minnesota (NOW HIRING)

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

$57K - $60K/yr

Contract Customer Program Management * Support day-to-day operations for Merchology's contract customers and large enterprise accounts. * Coordinate with sales, production, purchasing, customer ...

Merchology

Customer Operations Specialist

Plymouth, MN · On-site

Contract Customer Program Management * Support day-to-day operations for Merchology's contract customers and large enterprise accounts. * Coordinate with sales, production, purchasing, customer ...

Crayola

Customer Operations Specialist

Minneapolis, MN · On-site

Manage customer facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce. * Own weekly POS reporting, trend analysis, and insight distribution to ...

Crayola

Customer Operations Specialist

Minneapolis, MN · On-site +1

Manage customer facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce. * Own weekly POS reporting, trend analysis, and insight distribution to ...

RXO

Representative, Customer Operations

Minneapolis, MN · On-site

$19.23 - $21.64/hr

As a Representative, Customer Operations you are responsible for executing daily operational ... Perform load management activities, including entering loads accurately and recording shipment ...

RXO

Representative, Customer Operations

Minneapolis, MN

$19.23 - $21.64/hr

As a Representative, Customer Operations you are responsible for executing daily operational ... Perform load management activities, including entering loads accurately and recording shipment ...

RXO

Representative, Customer Operations

Minneapolis, MN · On-site

$19.23 - $21.64/hr

As a Representative, Customer Operations you are responsible for executing daily operational ... Perform load management activities, including entering loads accurately and recording shipment ...

SCHWAN'S

Customer Operations Specialist

Marshall, MN

$55K - $65K/yr

We are hiring an Customer Operations Specialist in our Marshall, MN office. This position is ... Manages customer sales orders to ensure timely accurate and complete shipments, follow Schwan ...

Schwans

Customer Operations Specialist

Marshall, MN · On-site

$55K - $65K/yr

We are hiring an Customer Operations Specialist in our Marshall, MN office. This position is ... Manages customer sales orders to ensure timely accurate and complete shipments, follow Schwan ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$75K - $85K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Wylander

Operations Manager

Grand Rapids, MN

$75K - $85K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

Wylander

Operations Manager

Grand Rapids, MN · On-site

$80K/yr

Operations Manager Compensation and Benefits: * $75K-$85K, annually * Company vehicle * Full ... Monitor job progress, quality control, and customer satisfaction from start to completion * Review ...

EoS Fitness

Operations Manager

Houston, MN

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Viking Coca-Cola

Operations Manager

North Branch, MN · On-site

$60K - $70K/yr

Join us in shaping a customer-centric environment where excellence is not just expected but ... Are you a good fit for this Operations Manager - North Branch job? To excel as the Operations ...

Viking Coca-Cola

Operations Manager

North Branch, MN · On-site

$60K - $70K/yr

Join us in shaping a customer-centric environment where excellence is not just expected but ... Are you a good fit for this Operations Manager - North Branch job? To excel as the Operations ...

Lunds & Byerlys

Operations Manager

Edina, MN · On-site

Join Lunds & Byerlys as a Full-Time Operations Manager and be part of a dynamic team where innovation meets customer-centricity. This onsite position invites you to spearhead operations that elevate ...

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Customer Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer operations manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.
What are popular job titles related to Customer Operations Manager jobs in Minnesota? For Customer Operations Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Minnesota look for? The top searched job categories for Customer Operations Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Operations Manager jobs? Cities in Minnesota with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Customer Operations Specialist

Customer Operations Specialist

Merchology

Plymouth, MN • On-site

$57K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 18 days ago

Job description

At Merchology, we are more than a company. We're a company with meaning.
Mur-chol- uh -jee The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner!
Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical operational partner across teams, helping ensure orders, inventory, customer stores, and fulfillment activities run smoothly while delivering a high level of service. The ideal candidate is highly organized, proactive, and collaborative, with a strong ability to manage details, solve problems, and contribute to the continued growth and scalability of Merchology's customer operations.
PRIMARY RESPONSIBILITIES
A successful Customer Operations Specialist will, in the following areas:
Contract Customer Program Management
  • Support day-to-day operations for Merchology's contract customers and large enterprise accounts.
  • Coordinate with sales, production, purchasing, customer success and sales teams to ensure successful program execution.
  • Maintain detailed knowledge of each contract customer's program scope, requirements, and service expectations.

Order & Project Coordination
  • Coordinate internally to ensure orders move smoothly to production to delivery.
  • Track customer contract orders through the process and provide cross-functional teams updates as needed.

Customer Store & Program Support
  • Assist with the setup of inventory for custom sites.
  • Ensure products, decorations details and samples are consistently updated
  • Monitor store activity and work with teams to resolve issues or update products as needed.

Inventory & Fulfillment Coordination
  • Track customer inventory stored within Merchology facilities.
  • Monitor inventory levels and communicate restocking needs to sales and purchasing teams.

Customer Communication & Issue Resolution
  • Act as a key operational point of contact for customer program needs.
  • Provide updates on order status, shipping timelines, and program performance.
  • Troubleshoot issues related to orders, inventory, shipping, or product quality and work cross-functionally to resolve quickly.

Reporting & Program Insights
  • Generate reports for contract customers related to orders, inventory levels, and fulfillment activity.

Operational Process Improvement
  • Identify opportunities to streamline workflows and improve operational efficiency within contract customer programs.
  • Help maintain documentation and internal processes related to contract customer operations.

Additional Value Areas
  • Support onboarding of new contract customers and program launches.
  • Help maintain high service levels and operational excellence across large customer programs.
  • Contribute to scaling Merchology's contract customer operations as programs grow.

Requirements
  • 2+ years in customer operations, account coordination, order management, project coordination, or related operational role
  • High school diploma or GED required; associate or bachelor's degree preferred
  • Strong organizational skills with the ability to manage multiple customer programs, priorities, and deadlines simultaneously
  • Experience working cross-functionally with teams such as sales, customer success, production, purchasing and/or fulfillment
  • Excellent written and verbal communication skills, with the ability to provide clear updates and solve problems professionally
  • Strong attention to detail and accuracy in managing orders, inventory, product information, and customer program requirements
  • Ability to adapt quickly in a fast-paced environment and support changing customer and business needs
  • Customer-first mindset with a commitment to service excellence and operational follow-through
  • Proven ability to troubleshoot operational issues and drive timely resolution across multiple stakeholders
  • Proficiency with Microsoft Office Suite
  • Experience with a CRM (e.g., Hubspot) preferred but not required

WHAT WE OFFER
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:
  • Generous PTO (18 days per year)
  • 8 company-paid holidays
  • Hybrid work schedule for select departments
  • 40 hours of paid volunteer time
  • 401(k) with match
  • Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
  • Company-paid life insurance
  • Company-sponsored social events
  • Premium brand partner discounts
  • Employee-led Committees

LOCATION
  • 3000 Niagara Lane North, Plymouth, MN 55447
  • Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work

INDUSTRY
  • Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.
Salary Description
$57 - $60 K + bonus

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